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Extended Stay America - Chicago - Naperville - East

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Extended Stay America - Chicago - Naperville - East
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103 Reviews from our TripAdvisor Community

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Showing 103: English reviews
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Reviewed 2 March 2017

I have stayed at this location on several occasions and the service is as good if not better than the nearby Marriott, Hilton, Red Roof Inn, etc. Personalized service provided by Jayla [General Manager], her front desk staff led by Bradley Williams [AGM], Jhonne Quinn, Ashley, in addition to Michael [Maintenance], and the housekeeping staff. I stayed in a King...

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Helpful?
Thank LouisWaters
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Louis, we love having guests return to stay with us again and again. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay. Thanks for highlighting our location along with our outstanding hospitality and your compliments serve as encouragement to all of us. We appreciate your recommending us and look...

Naperville, Illinois
Reviewed 2 March 2017

When I travel / relocate for a lengthy period of time, I choose to stay at the Extended Stay America. As of today 3/1/2017, I have been here since November 2016. My stay has been great! The staff here is incredible~ from maintenance worker Michael, housekeeper Shelia, front desk representatives: Quinn, Bradley, Ashley, Benny to Jayla / GM; you will...

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Helpful?
Thank 84myra
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Myra, it was our pleasure having you as our guest at Extended Stay America - Chicago - Naperville – East. We appreciate your wonderful comments about your great stay. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience. Reviews like yours make it all worthwhile. We will share your compliments with...

Reviewed 9 February 2017 via mobile

Nice hotel to stay at, the front desk people are so nice both pm shift and night shift. The room is well tidy nice and warm, nothing to complain than rate it 5 star. The price is very reasonable compare to any other hotel around.

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Helpful?
Thank Adejohnson
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Chicago - Naperville – East. It's so nice to know you found your suite clean and comfortable, loved our reasonable rates and you were pleased with the exceptional service from our staff. Thanks again for choosing our hotel, and we...

Reviewed 2 December 2016 via mobile

Recently visited this location for an extended stay while on business travel. I highly recommend this location for the excellence in building maintenance (Michael), housekeeping (Khabiba & Niame) and affordability. The front desk team led by Bradley Williams are customer focused and results driven to meet the needs of the residents. Easy access to Chicago, both airports, shopping, and downtown...

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Helpful?
Thank LouisWaters
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for sharing your fabulous review which truly made our day! It was a pleasure reading your comments praising our staff. Every team member here at Extended Stay America - Chicago - Naperville – East works hard to deliver a great guest experience. Your recognition of their efforts will go a long way in motivating them to do even...

Reviewed 5 October 2016 via mobile

My stay has been approximately 3 months. The hotel is clean, which is nice, and expected. The Staff, though, is what makes this hotel Great!! Starting with the manager, Jayla, who is constantly busy taking care of the hotel, and guests. In all the time here, I had 1 small issue, and she went above and beyond to make it...

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Helpful?
Thank mombrutus
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for sharing a wonderful review of your stay at Extended Stay America - Chicago - Naperville - East. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service...

Edison, New Jersey
Reviewed 5 October 2016

quiet and serene location.Needed peace and quiet after a long day. Great and Helpful Staff, Manager Jayla Shelburn was always visible and helping out. They also give complimentary utensils to use at no charge.

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1Thank dealvision
00esa, Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thanks for your excellent remarks of Extended Stay America - Chicago - Naperville – East. We are glad to know how pleased you were with your peaceful room and our friendly service. Your 100% satisfaction is our highest priority, and we do our best to make sure our guests’ needs are being met. We are happy your business visit was...

Reviewed 2 October 2016 via mobile

Family came in town for a funeral and there reservation was all screwed up. They each had there own room for one night, and then 3 out of 5 had to share a room together the remainder of there stay. Housekeeping left a dirty towel on the bathroom floor in the room my parents shared and was never picked up.

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1Thank lakesha c
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

We appreciate you choosing our hotel and sharing your comments. Please accept our apology for your loss and for providing a less than exceptional stay for you and your family. We strive to provide outstanding service and accommodations and we are disappointed this was not your experience. We truly appreciate your feedback and hope you will give us an opportunity...

Bolingbrook
Reviewed 25 September 2016

What can i say i had my money worth . Great staff friend especially Bradley ,Paton very friendley and helpful and and very funny and the manager is awesome Jayla . they are great !!!! i have no complains*******!!!! best hotel and rooms are great !!! ive stayed in all of them . plus they got kitchenette too. Best hotel...

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Helpful?
Thank Ann R
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for your fantastic review which truly made our day! It is an absolute pleasure to read how much you loved your stay with us at Extended Stay America - Chicago - Naperville – East. Every team member is committed to ensuring our guests have an excellent stay, so reviews like yours make it all worthwhile. Thanks again for...

Reviewed 17 September 2016 via mobile

0 stars. This is the worst hotel I have ever stayed in. "Non-Smoking rooms" smelled like smoke. Reserved a room with 2 beds. Didn't have it when we arrived. 2 clean rooms filthy. One "clean" room had been stayed in by others. Unclean. Awful.

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Helpful?
Thank McKenna H
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Our team strives to ensure an excellent experience for each guest, and we are very sorry for disappointing you. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily...

Naperville, IL
Reviewed 16 September 2016

I would never stay in this hotel again. There were no other rooms available in the area and we paid a very high rate for this room. The front entrance reeked of cigarettes - a bad first impression. I later realized the source of the smell was the abundance of cigarette butts on the ground by the front door. There...

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Helpful?
Thank LZ08
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for being our guest and reviewing your stay. Please accept my apology for your disappointing experience. Our goal is to provide clean and comfortable accommodations and I am sorry we let you down. Your comments will be shared with our team in an effort to improve overall guest satisfaction. I hope you can return for the outstanding visit...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Naperville - East

Address: 1827 Centre Point Circle, Naperville, IL 60563 (Formerly Homestead Studio Suites - Chicago - Naperville)
Region: United States > Illinois > Naperville
Price Range: $99 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Naperville - East 2.5*
Number of rooms: 136
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Also Known As:
Homestead Studio Suites Chicago - Naperville Hotel Naperville
Homestead Studio Suites Naperville
Naperville Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Chicago - Naperville - East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side of the building are quieter than north side which faces the freeway [I-88].”
  • King Deluxe w/Kitchen, Sofa, Desk, Wide Screen TV, WiFi, etc.
LouisWaters, 2 Mar 2017 | Read review
“If possible, ask for a room away from dogs if you don't like barking early in the morning.”
84myra, 1 Mar 2017 | Read review
“higher floors.you can leave the window blinds open for sunlight to soak in”
dealvision, 4 Oct 2016 | Read review
“king room and corner room”
P9556ESannr, 24 Sep 2016 | Read review
“Avoid rooms facing the interstate”
LZ08, 16 Sep 2016 | Read review
5 of 5