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Chicago Marriott Naperville

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Chicago Marriott Naperville
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397 Reviews from our TripAdvisor Community

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Showing 390: English reviews
Chicago, Illinois
Reviewed 16 May 2016

Rooms were clean and spacious. The bathroom looked recently updated. There is a Starbucks in the lobby and a good restaurant for breakfast My husband had the buffet and said it was really good. It didn't look like the usual fare at a buffet. It looked freshly made. I had yogurt parfait and it was good. Conference set-up is so-so....

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Helpful?
Thank Monet2011
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how you enjoyed your time at the conference. I have passed along your positive comments to the food and beverage team on how your husband enjoyed the buffet. I am also happy to hear that you enjoyed your yogurt parfait. I do...

Dayton, Ohio
Reviewed 10 May 2016

Staying here just reinforced all the reasons I'm in love with the brand; the modern building, my large and well accomodated room (especially the showers, I swear this is a Marriott thing), and my "Continental" breakfast each morning (if only all continental breakfasts could be so exquisite). Without question this is where I'm staying during my project next month.

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Helpful?
Thank Justin A
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am glad you were able to enjoy the amenities of the room. I have also passed along your positive comments to the food and beverage team. We look forward to having you back in the future and thank you again for the comments.

Elm Grove
Reviewed 10 May 2016

Stayed at this hotel for a nite because we had a meeting to get our documents for a trip we are taking to Italy with Coopershawk. The meeting was at Coopershawk which is only a couple of blocks from the hotel. The hotel upgraded us to a suite because we were celebrating our anniversary early. The front desk staff were...

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Helpful?
Thank BarbaraS40
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the positive comments you had during your stay with us. We try to make all of our guest feel at home during their stay and I glad it showed during your recent stay with us. I also hope you had a wonderful anniversary during your trip with us. We take great pride in...

Grand Rapids, Michigan
Reviewed 5 May 2016

I spent a long weekend attending a conference at which there were about 500 attendees. The bed was comfortable and the staff was friendly. But breakfast was not provided as part of the conference and there was no coffee maker in the room. Why no coffee maker? I suspect because it would compete with the Starbucks in the lobby. But...

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Helpful?
Thank n0tapickyeater
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I want to first say that I am happy you enjoyed the comforts of your room and that the staff was friendly. I want to say how sorry I am that you experienced so many issues when ordering food at our hotel. We take great pride in...

McLean, Virginia
Reviewed 13 April 2016

Great value for the money. Very helpful front desk. The king room (seemed newly redone) on the 6th floor was nicely arranged, but a bit small (no chair except desk chair). Super comfortable bed with nice linens, nice bathroom, but only a shower. Had a real business or events feel. Loved the Starbucks in the lobby. Had delicious chips with...

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Helpful?
Thank TJGB1418
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We take great pride in the service we provide our guest and I am happy it showed during your stay. I am glad you had a comfortable sleep with our new bedding. I have also passed along your comments to the food and beverage team on the...

Bloomfield Hills, Michigan
Reviewed 8 April 2016

This is a new property as of 2014. The staff couldn't have been any more helpful on several occasions. When there was a problem with us making coffee in the room they got coffee for us. They were great at helping us find our way around in this area.

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Helpful?
Thank HyattHilton
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We want all of our guest to feel at home during their stay and I am happy it showed during your trip. I am also happy to hear how we were able to get you your much needed coffee for you. I hope you were able to...

Reviewed 7 April 2016

Stayed here with my daughter for a long weekend. Nice location in Naperville. Mario Tricoci salon and spa is a few seconds up the street. I made special arrangements to have an “Executive Suite” – reservation was confirmed before date of arrival; I also arranged for a late check-in. When we arrived and checked in, my credit card was rejected...

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Helpful?
Thank Little_Sweden_GM
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We strive for our staff to provide the highest quality of service to our guest during their stay. I am sorry to hear how this was only partially true during your stay. We will retrain the front desk staff on being considerate of certain situations that may...

Ellicott City, Maryland
Reviewed 4 April 2016

My family and I were here a little over a year ago. There was some renovation work going on, which detracted a little. Now that that's all done, it great to see the hotel again. Service and personnel are great! Friendly, outgoing, and very helpful. The breakfast buffet for Elites is served in the restaurant instead of the lounge. The...

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Helpful?
Thank LaneB588
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how our hosts provided exceptional service during your stay. I have passed along your positive comments to the food and beverage team in regards to the breakfast buffet. Thank you again for the comments on your recent stay with us and we...

Reviewed 24 March 2016 via mobile

Business meetings can suck. They made it easy it seemed. The beds are not great and it's a little overpriced which is the only reason for the 4 Stars. Clean, attentive staff, regular shuttles, Starbucks inside.

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Helpful?
Thank Nick E
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how you enjoyed your stay during your business meeting and we made it seamless as possible for you. Thank you again for your comments and we look forward to your next visit with us.

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 21 March 2016

Recently had an opportunity to stay at this Marriott for the 3rd time within the last six months. I'm a platinum Rewards member and fell generally this hotel stands out from the other Marriott but seem to fall short this visit. I was greeted by reception with out mention of my Marriott status, and very little interaction from the staff...

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Helpful?
Thank dgerry17
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I want to apologize for the greeting you received upon check in. As a valued rewards member we take great pride in ensuring that your stay is enjoyable. I am happy to hear how Paul was able to resolve the problem and get you assign to a...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: $201 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Family Hotel in Naperville
#5 Romantic Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have walk-in showers. (request bathtub if needed) and there are some extremely large rooms that would be great for families.”
Cavi, 22 Apr 2017 | Read review
“All the rooms are pretty much the same.”
CyM_12, 7 Mar 2017 | Read review
“Ask for the mini fridge before check in”
JenniferC811, 23 Jan 2017 | Read review
“Corner room”
shenas2014, 31 Oct 2016 | Read review
“ask for room away from elevators”
212philr, 24 Oct 2016 | Read review
5 of 5