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Chicago Marriott Oak Brook

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Chicago Marriott Oak Brook
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281 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Shawano, Wisconsin
Reviewed 1 week ago

We stayed here because my husband had a conference, but used it for 'pleasure.' The fitness facility and pool were in great shape. Our boys LOVED the pool and were the only ones in it. We liked have the shopping across the street.

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Helpful?
Thank Carey G
Kansas City, Missouri
Reviewed 2 weeks ago via mobile

Hotel is across the street from Oak Brook outdoor mall which has a nice selection of stores. Hotel was average for Marriott and upgrade was marginal for a Platinum member, I still like Starwood's better. Bar was ok but bartender was rude. My gf had breakfast and it was just average. We tried the pool / hot tub and heavy...

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Thank Duke D
Chicago, Illinois
Reviewed 4 weeks ago

The location is great, but not the hotel. The staff was friendly, but the room décor is dated. There wasn't a remote control for the TV, but maintenance brought one up for the room. The private area for elite members to dine and have beverages is closed on the weekends. Guests are given a voucher for the restaurant, which isn't...

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Helpful?
Thank MalibuJune59
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback regarding your recent stay with us at the Oak Brook Marriott. Your comments have been reviewed and shared with the leadership team in an effort to continue to strive in bringing a high quality product, great guest service and good food & drink. We hope you consider staying again should your travels bring you back...

Rocheser,NY
Reviewed 31 October 2016

This is a very clean full service Marriott. We had planned eating dinner in their restaurant and were the only ones, so the bartender had us sit in the bar with the dinner menu. It was very loud and since his main interest was bartending, the service wasn't good. The door to our room would stick and my wife couldn't...

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Helpful?
Thank 3swim3
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for sharing you experience on your recent stay at the Oak Brook Marriott. Your insight and sharing will help us address areas where improvement can be made. We have shared your feedback with the appropriate leadership team to address to ensure this is an isolate incident and corrected moving forward. We hope you consider visiting us again should...

Shrewsbury, United Kingdom
Reviewed 24 October 2016 via mobile

Not the cheapest (but compared to Chicago centre or downtown it's a bargin!) Typical for a Marriot - excellent beds, food and service. Rooms are a bit old school but it's not an issue. It would have been 5 stars if housekeeping had not missed the mouldy banana and food wrappers left from a previous guest and which I stood...

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Helpful?
Thank Owls17
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback on your recent stay with us at the Oak Brook Marriott. Your insight on our service and opportunity to continue to strive for service excellence is appreciated. We hope that you will consider us should future travels bring you back to the Oak Brook area in the future. Kathy Dwyer Director of Operations

Boca Raton, Florida
Reviewed 24 October 2016

I stayed here for the weekend for my son's hockey tournament. The hotel is in a great location across the street from a beautiful shopping mall with many restaurants. Upon check in I was not given paperwork for our group, which included information regarding breakfast. The first morning we obviously missed the group breakfast since we were uninformed. When I...

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Helpful?
Thank spin4lyf
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure that all of our guests have a rewarding experience at our hotel. Your review will help us make the necessary improvements in our staff service and offerings. We hope that next time you’re in the area you will consider staying with...

Massachusetts
Reviewed 19 October 2016

Stayed here October 2016. Hotel is on busy 22nd street in Oak Brook, right across the street from Oak Brook Mall. Our room looked out in that direction. Plenty of free parking. Very nice breakfast buffet with many selections. Our lunches were catered by the hotel for our conference, and the food was very good. Can't say enough about the...

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Helpful?
Thank danoinma
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay and will let our staff know that they helped you have a great stay with us. All of us at Marriott are passionate about hospitality and we hope to see you again soon! Sincerely, Kathy Dwyer Director of Operations

Amana, Iowa
Reviewed 18 October 2016 via mobile

150 ladies stayed for a fun weekend. For the most part the staff was great. Bartender could have been better. Went to our room and it smelled like someone died in there. Called front desk and they sent maintenance with a bottle of disinfectant. However, he said this is wrong and couldn't fix it. Along with the note that said...

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Thank mbunt74
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

I am sorry to hear about the problems you encountered at our hotel. I appreciate you letting me know so that we can improve our service. I will be happy to speak with you further about the experience so that we make sure all issues are resolved. Please call me directly at 630-573-8555 . In the meantime, I will be...

Oak Brook, Illinois
Reviewed 17 October 2016

We always stay at the Marriott Oak Brook for so many reasons- 1. it's the best place to stay if you are shopping at Oak Brook Shopping Mall. 2. this hotel is super clean & has the most friendly staff 3. easy check in 4. Their work out room is excellent and the hot tub has the strongest jets ever....

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Thank callielee617
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your kind comments and sharing your experience with us at the Oak Brook Marriott. Your feedback is appreciated and we definitely will share with our staff. We pride ourselves on providing a great experience for our guests and glad with created a memorable experience for you. We look forward to seeing you again soon! Sincerely, Kathy Dwyer...

Indiana
Reviewed 1 October 2016 via mobile

Booked my room at the last minute with my free night, just needed a place to rest before a long drive home. My room was on the 5th floor. The room size was fine, but the carpet and furnishings were a bit dated. The air con/heater was pretty old, too. There was a very worn feeling about the hallways, and...

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Helpful?
Thank ChiGirl78
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for sharing your experience and feedback with us regarding your recent stay. Your comments are important to us and we will share with the leadership and hotel staff. We hope you have an opportunity to visit us again when you are traveling back to the Oak Brook area. Sincerely, Kathy Dwyer Director of Operations

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
1401 West Restaurant
1401 West Restaurant
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Depart from ordinary hotels in Oak Brook, IL, to discover exceptional service and luxurious accommodations at the Chicago Marriott Oak Brook hotel, situated near Lombard, Naperville and Downers Grove. From shopping at Oakbrook Center to visiting Brookfield Zoo, discover all there is to do during your stay. Revitalize the body in this Oak Brook, IL, hotel's over-sized indoor swimming pool or relax in stylish guest rooms featuring plush bedding and deluxe amenities. Indulge your taste buds at 1401 West Restaurant, this Oak Brook, Illinois, hotel's premier dining establishment featuring sumptuous menu options. Or, for those on the go, the on-site Starbucks(R) serves freshly brewed coffee and delicious pastries. Providing the perfect atmosphere for a professional conference or sophisticated soirée, this hotel in Oak Brook, IL, provides the latest in technological enhancements and contemporary décor. Whether traveling for business or leisure, let Chicago Marriott Oak Brook envelop you in sophistication. ... more   less 

Additional Information about Chicago Marriott Oak Brook

Address: 1401 W 22nd St, Oak Brook, IL 60523-2009
Region: United States > Illinois > DuPage County > Oak Brook
Price Range: $143 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Oak Brook 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Chicago Marriott Oak Brook Hotel Oak Brook
Marriott Oak Brook
Oak Brook Marriott
Hotel Style:
#4 Business Hotel in Oak Brook
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Oak Brook staff and other travellers.
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Questions? Get answers from Chicago Marriott Oak Brook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay some where else.”
 of 5 bubbles MalibuJune59, 9 Nov 2016 | Read review
“facing mall may be quieter”
 of 5 bubbles danoinma, 19 Oct 2016 | Read review
“Higher floor facing the Oak Brook Mall”
 of 5 bubbles LuvDaSun222, 29 Aug 2016 | Read review
“Rooms facing mall are quieter.”
  • Gap under door = you hear everything in the hallway.
  • Poor planning! Open bathroom door bumps toilet & blocks tub/shower.
 of 5 bubbles KathrynH, 29 Jul 2016 | Read review
“WIFI only available in public areas.”
 of 5 bubbles gregoryj296, 18 Jul 2016 | Read review
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