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Holiday Inn Chicago Oakbrook

349 reviews
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Traveller (70)
Room & Suite (43)
Dining (7)
Overview
  • Excellent38%
  • Very good28%
  • Average17%
  • Poor11%
  • Terrible6%
Travellers talk about
“bar louie”(57 reviews)
“front desk”(71 reviews)
“breakfast buffet”(17 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Offers from Holiday Inn Chicago Oakbrook
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (349)Write a Review
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121
96
60
41
24
Show reviews that mention
All reviewsbar louiefront deskbreakfast buffetroom was clean and comfortablean upgradegreat shoppinglots of restaurantsindoor pooloak brook mallcostcooakbrookchicagodswhinsdalecoupongmmile
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121 - 125 of 342 reviews
Reviewed 15 February 2015

I attended a conference at this hotel. This was not a positive experience. Although there were several people on the staff who were accommodating, overall, the attitude of the hotel staff at check in was less than helpful. They were not able to give me...More

Thank Lou T
Response from Richard J, Front Office Manager at Holiday Inn Chicago OakbrookResponded 20 February 2015

Thank you for your comments. I am very sorry for the experience you had during your stay with us. That is certainly not the level of service our valued guests are accustomed to and I truly apologize for that.

Reviewed 9 February 2015

During a three day, three night stay I was NEVER able to find a place in the parking lot. We were told there were a lot of conferences going on, but that shouldn't be an excuse. In a fairly large lot, many of the spots...More

Thank Thomas M
Response from Richard J, Front Office Manager at Holiday Inn Chicago OakbrookResponded 20 February 2015

Thank you for taking the time to review our hotel. I am very sorry about the parking and noise issues that you encountered during your time with us. I was pleased to hear that you thought our staff was fantastic and helped address your concerns.

Reviewed 27 January 2015 via mobile

Not sure where to even start! The check in was terrible, it took over 10 mins, we weren't told anything about the property, nothing about the bar. Now the room, I mean nothing was worse than the room itself. So old and worn out, stains...More

Thank Foodcrazy48
Response from IHGCare, Guest Relations Manager at Holiday Inn Chicago OakbrookResponded 12 February 2015

Dear Foodcrazy48, Thank you for taking the time to write us a review regarding your recent stay. I am glad that you enjoyed the beverages served in our hotel bar. On the other hand, I would like to apologize for the service you experienced as...More

Reviewed 21 January 2015

First of all, let me start by saying that I stayed in this property circa 2006-8 very frequently, and that it used to be lovely. That being said, it has NOT been well maintained. The bathrooms are just awful (cheap fixtures, yellowing grout). The carpet...More

Thank MsLottiDi
Response from IHGCare, Guest Relations Manager at Holiday Inn Chicago OakbrookResponded 6 February 2015

Dear MsLottiDi, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are truly sorry for the conditions you experienced during your recent stay. We appreciate you bringing...More

Reviewed 15 January 2015

I stayed the first weekend of the year and it was just about perfect in EVERY way! When I went to check in the staff was amazing! So nice, so helpful and acted like I had stayed there every week! They made me feel right...More

Thank Kelly K
Response from Richard J, Front Office Manager at Holiday Inn Chicago OakbrookResponded 10 February 2015

Hi Kelly K, Thank you so much for taking the time to review our property. We are so happy to see that you enjoyed your stay with us, especially our friendly hotel and restaurant staff. We hope you are able to visit us again during...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Tennis Court
Details
Price range
US$79 - US$127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$79 - US$127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (70)
Room & Suite (43)
Dining (7)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
lvchick79
29 October 2016|
AnswerShow all 4 answers
Response from ROBERT B | Reviewed this property |
Yes.
0
Votes
Russ P
13 August 2015|
AnswerShow all 2 answers
Response from Richard J | Property representative |
Thank you for your question. We have had a change in General Manager and they have responded to all guest inquiries.
0
Votes
shea823
20 May 2015|
Answer
Response from Richard J | Property representative |
Thanks for your concerns. I can assure you that we do not have any of those issues at our property. The room was inspected by a 3rd party and nothing was found so you can rest assured you will have a great stay with us!
0
Votes
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12
Room Tips
"If you want any type of city view, I suggest a room on the South/Southwest side of the hotel."
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"Dont stay here"
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"I think a lot of big groups stay here and it might be good to ask at check-in to be placed somewhere removed..."
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"The hotel backs up to a nice little residential area. I was not bothered by any noise at all."
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