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Holiday Inn Express Chicago Palatine

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Holiday Inn Express Chicago Palatine
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127 Reviews from our TripAdvisor Community

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Showing 124: English reviews
Carbondale, Colorado
Reviewed 3 December 2016 via mobile

My whole experience at this hotel was wonderful. From the front desk girl talking about my dogs, to the maintenance guy complimenting me on how well behaved they were this hotel gets 5 stars for pet friendliness. The rear parking lot was large enough for my big trailer. The room was spacious and clean. Linens were nice. The shower was...

Thank Piperroo
Shrewsbury, United Kingdom
Reviewed 2 December 2016

I am a fan of Holiday Inns. Even at their most basic they are usually clean and comfortable. And so was this one, although it looks like it has seen happier days. It just felt a little tired and in need of a bit of a make-over. WiFi was free but so erratic as to be unusable. Breakfast was self-serve...

Thank Tom K
Chester S, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you so much for taking the time to post your review of your recent stay at the Holiday Inn Express Palatine on TripAdvisor. I appreciate the kind words about our staff and the shuttle driver in particular. I’m so sorry that you had trouble with the Wi-Fi at the hotel. We are in the process of getting that upgraded...

Winnetka, California
Reviewed 28 November 2016

We stayed at this location for the first time while visiting our son during Thanksgiving week. Same great Holiday Inn Express quality as other locations we have been to. Very friendly and helpful staff. The rooms are well-appointed and spotless. The bed was very comfortable and the free daily breakfast was excellent (Try the cinnamon rolls.. Yummy!). I highly recommend...

Thank LarryCA
Reviewed 27 October 2016

This was our second time staying at this location. I would recommend them to anyone. The king suite we had was wonderful, clean and spacious. The wifi worked great and the bathroom was clean and well stocked. They have gone to Krueg's coffee makers and give you three cups daily. I did get more from the front desk. The breakfast...

Thank Jrsmith1154
Green Bay, Wisconsin
Reviewed 3 October 2016

We stayed at this hotel as part of a block for a wedding we were attending. Our room appeared clean and was comfortable. The staff and breakfast were alright, not outstanding. The hotel provided a shuttle to and from the wedding we were attending. It was supposed to pick us up from the hotel at 4:30 but was about 15...

Thank WisconsinTraveler711
GM-HIEpalatine, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you so much for taking the time to post your review of your recent stay at the Holiday Inn Express Palatine on TripAdvisor. I’m sorry there was confusion regarding the shuttle. Your review has been shared with our team and we will learn from it. I hope the wedding was a great time for you and that everyone had...

Frankfurt, Germany
Reviewed 1 October 2016

Was here on a two weeks business trip. I selected the hotel because of the gym and this is surely the best feature of this place. It opens 5pm on weekdays and closes at midnight so I could do two workouts per day. The gym is free and it is a separate business and quite large . At least much...

Thank Carlos C
Reviewed 26 September 2016

We were in town to visit relatives and this hotel seemed like a good choice for a multiple day stay. Our room was clean and comfortable. There was no fridge and microwave which would have been a plus for us. The hotel is heavily used and could use some updating with the carpets in the halls. From what appears to...

Thank journalmytrips
GM-HIEpalatine, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for taking the time to let us know about your experience at the Holiday Inn Express Palatine. I’m sorry that you had issues with the Wi-Fi and we are taking the steps to fix that. The housekeeping staff really appreciates it when people mention how clean the rooms are. We hope to see you again when you stop...

Reviewed 20 September 2016

we were staying there to visit relatives. Check in was easy, room was clean. Breakfast the next morning was great. One person was able to keep everything stocked for a full dining area of guests. She was great! This is where we will be staying next time we come to visit

Thank kcbarton2015
Rochester, New York
Reviewed 7 September 2016

The place is in need of a serious update/makeover. Everything is dated. Getting to the pool was a maze through a locker room. The place was filled with sports teams and parents - which is probably great for that. The elevators were painfully slow, so we ended up just walking up and down six flights of stairs. One room smelled...

Thank KyreeD
GM-HIEpalatine, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for your feedback regarding your stay at the Holiday Inn Express Palatine. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. Your comments about your room’s cleanliness will be address with our entire housekeeping team. While we understand that your stay was not 100% satisfactory, we would hope that...

Morrison, Colorado
Reviewed 6 September 2016

Problem 1 - canceled our reservation and redid it - why?? Unknown but charged more for the rooms (room rate at that day) They did get this corrected - Thank you Jessica!! Problem 2 - No hot water. From 4:30 am to 8:30 am, no one in our vicinity had warm water for showers. This was on the 2nd floor...

Thank 730kjtravelpro
GM-HIEpalatine, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you so much for your feedback regarding your recent stay with us. Feedback like yours enables our continuous pursuit of excellence in everything we do. Unfortunately, these valuable lessons have come at your expense. I can’t apologize enough on behalf of the entire team for not meeting your expectations. We appreciate any and all feedback from our guests. We...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
You won't believe your eyes! The hotel has just completed a multi-million dollar renovation. Book your room now to see the new luxurious look of the Holiday Inn Express-Palatine/Arlington Heights. With completely renovated rooms and bathrooms, you'll be Staying Smart. The Holiday Inn Express is conveniently located one block west of Rt. 53, 15 miles from O'Hare Airport, and only 30 minutes from downtown Chicago. The hotel is also close to many local attractions and businesses such as Woodfield Mall, Long Grove Historic Shopping District, Medieval Times Dinner & Tournament, Motorola, Siemens, and Home Depot. Play Smart while Staying Smart with complimentary use of the adjacent World Gym Fitness Center. This 65,000 square foot fitness facility offers an indoor pool, sauna, basketball court, racquetball courts, 200 pieces of cardio and weight training equipment, aerobics studio and much more! Excellent customer service is why this hotel has consistently been rated as Chicagoland's #1 Holiday Inn Express. All rooms are now wired with complimentary high-speed access and new beds, with the meeting rooms, lobby and breakfast areas all offering complimentary high-speed wireless access! Lastly, don't forget we also feature a complimentary hot breakfast and free local shuttle service within 5 miles, subject to availability. ... more   less 

Additional Information about Holiday Inn Express Chicago Palatine

Address: 1550 E Dundee Rd, Palatine, IL 60074-8311
Region: United States > Illinois > Palatine
Price Range: $139 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Chicago Palatine 2.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago Palatine Hotel Palatine
Holiday Inn Palatine
Palatine Holiday Inn
Holiday Inn Express Palatine
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Chicago Palatine staff and other travellers.
3 questions
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Galesburg, Illinois
New Orleans

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Questions? Get answers from Holiday Inn Express Chicago Palatine staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for a room on the south (Front door) side of the hotel is traffic noise bothers you. It's not bad either side.”
 of 5 bubbles LarryCA, 27 Nov 2016 | Read review
“ask for 5th or 6th floor.”
 of 5 bubbles Jrsmith1154, 26 Oct 2016 | Read review
“At the far end from the highway”
 of 5 bubbles CarlosC172, 1 Oct 2016 | Read review
“Choose a room on one of the upper floors.”
 of 5 bubbles journalmytrips, 26 Sep 2016 | Read review
“we chose one away from elevator to be in a quitter area”
 of 5 bubbles kcbarton2015, 20 Sep 2016 | Read review
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