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They state that Housekeeping comes in only once per week. They do not mean once during your stay, they literally mean once a week. I could not tell you what day that is because I was there from a Mon-Fri and never saw housekeeping once....More
Thank Paul B
Response from Manager_11525, General Manager at Extended Stay America - Peoria - NorthResponded 8 December 2015
I appreciate you bringing your experience to our attention. Your comments in regards to our front desk staff are much appreciated; yet, I was disheartened to read that our housekeeping standards were not met and I would like to sincerely apologize. I met with the...More
We visit Peoria monthly and our regular hotel was full so we tried the Extended Stay. I booked at this hotel directly through their website several days in advance. My confirmation very clearly said, "non smoking." Upon arrival, though... the clerk said he had us...More
Response from Manager_11525, General Manager at Extended Stay America - Peoria - NorthResponded 16 November 2015
Thank you for your recent review of your stay. We appreciate the kind comments about our hotel; however, we apologize that only smoking rooms were available. To ensure that a situation like yours doesn't happen again, we are reviewing ways to better handle third party...More
When you book on Hotwire you get what you get. The rate was good but they put me in a smoking room "because you booked on Hotwire". Extended Stay really needs to get with the program and STOP having smoking rooms. The smell was gross....More
Response from Manager_11525, General Manager at Extended Stay America - Peoria - NorthResponded 14 October 2015
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We...More
The room was clean, the front desk help were very nice. This is the only time I have stayed in an Extended Stay that didn't have a coffee pot, pots/pans/silverware, OR not have a business center. It was a little odd.
No blow dryer in...More
Sharon was a pleasure to speak with, excellent service! We had a slight concern and she helped us immediately and made us feel comfortable. Would definitely recommend! I believe she is the general manager. Keep up the great work Sharon!
US$64 - US$105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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