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Bank House Hotel, Spa & Golf, BW Premier Collection

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Bank House Hotel, Spa & Golf, BW Premier Collection
Bank House Hotel, Spa & Golf, BW Premier Collection
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443 Reviews from our TripAdvisor Community

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There are newer reviews for Bank House Hotel, Spa & Golf, BW Premier Collection
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Showing 442: English reviews
Stafford, United Kingdom
Reviewed 5 weeks ago

Returned for a 4th visit and were mostly very pleased. Large, spotlessly clean room with good supplies of tea, coffee, biscuits, shampoo etc. The Spa continues to be a delight and all staff were pleasant and helpful. One or two minor niggles prevent a 5-star review this time though. Dinner didn't exactly go smoothly (oops, they forgot our main courses),...

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Helpful?
Thank JandLillyn
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Many thanks for taking the time to write this review. here at the Bank House Hotel, Spa & Golf Club we take all feedback seriously as it assists us with our efforts to constantly improve the products and services that we offer to our guests. I am glad that you found the staff, the spa, and the accommodation as good...

Reviewed 5 weeks ago

My girlfriend and I have just returned home from an early valentines weekend away with yourselves, I feel i'd like to tell you as a 19year old student how our weekend went. We were really impressed with the room, very clean and comfortable. Unfortunately, overall the food was a little disappointing, not the quality in itself but the fact that...

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Helpful?
Thank Harry I
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Many thanks for taking the time to write this review. I am glad that overall you enjoyed your stay with us, and found the accommodation comfortable, and the staff helpful. I am sorry to hear about the disappointing experience you found with the food at dinner and at breakfast. I have passed your comments on to the Head Chef and...

Worcester, United Kingdom
Reviewed 15 February 2017 via mobile

My wife and I booked a spa day and we weren't dissapointed. The staff were very nice and friendly and the food in the spa cafe was very nice. A very clean and comfortable place to switch off and relax.

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Helpful?
Thank Michael M
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

I am so glad that you enjoyed your time with us in the Malvern View Spa. Being a fairly new addition to the business, we do believe that it is a wonderful place to relax and unwind. Thank you for your valuable feedback, and we hope to see you again in the not too distant future.

Worcester, United Kingdom
Reviewed 12 February 2017 via mobile

I visited this spa with a group of friends six months after we'd had our babies. The idea was that we would enjoy a spa day, treatments and afternoon tea while our partners were next door in the hotel looking after the babies and enjoying a "gentleman's tea". From start to finish they made the day fantastic. The staff in...

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Helpful?
Thank violetchirp
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Thank you for writing this great review. I am so pleased you enjoyed your time in our spa, and that the team looked after you well. We pride ourselves on the service that we give, and the products and services that we offer. We look forward to welcoming you back in the future.

Reviewed 6 February 2017 via mobile

Beautiful hotel, inside and out. This is our second visit here and definitely won't be the last! Laura on reception was as friendly and as welcoming as before, nothing is ever too much trouble for her. Amazing room (104), very spacious, huge comfortable bed and immaculately clean. The spa is in another league though. Tracy and her team of therapists...

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Helpful?
Thank JakeEastman
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Thank you for writing this amazing review. We are very proud of the Bank House Hotel, Spa and Golf Club, and pride ourselves on the customer service we provide. Our team works hard to ensure that all of our guests enjoy their time with us, and it is lovely to read how much you have enjoyed your second visit with...

Nottinghamshire, United Kingdom
Reviewed 6 February 2017

Lovely accommodation, rooms very spacious clean and comfortable king size bed with spacious bathroom. Swimming pool was delightful, very clean very helpful staff bent over backwards to make our stay very relaxing and enjoyable

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Helpful?
Thank Rosie D
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

I am pleased to read how much you enjoyed your stay, and we hope to welcome you back again soon. Thank you for taking the time to write this review.

Leeds, United Kingdom
Reviewed 31 January 2017

Visiting Worcester again recently. I opted to stay at the Bank House Hotel which I have known and visited on occasion over many years. A few years ago, the hotel was unloved and clearly in dire straits beofre beng taken over by the Best Western group who have done an excellent job in bringing it back to life. The staff...

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2Thank OldburyRover
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Thank you for writing this review. I am very pleased to see how much you enjoyed your time with us. This is a privately owned, independent hotel that the owners have invested a lot of love, care and attention into the refurbishment of. Best Western is a marketing franchise that we have signed up to, but do not own the...

Worcestershire, United Kingdom
Reviewed 24 January 2017 via mobile

My husband and I went to the bank house hotel spa, we booked a half a day spa for my birthday. My husband booked on a Monday for us to attend on the Friday. On the Tuesday I receive an email to say the spa were offering a buy one get one half price on all spa days taken in...

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Thank 2014MrMrsC
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Firstly, I would like to thank you for taking the time to write a review. I am very disappointed to read about your experience, as our customer service in the spa, (as you can see from the other reviews that we have had), is of an incredibly high standard, as is the rest of the business. i would like to...

Reviewed 21 January 2017 via mobile

Normally we wouldn't book a suite but due to the good reviews we decided to treat ourselves, and can honestly say that it was well worth it. From the moment we arrived the staff were all friendly and helpful. The room itself was a delight. We chose to have room service rather than eat in the restaurant. The food arrived...

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Helpful?
Thank TheFamousTwosome
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Thank you for writing such a fantastic review. I as so pleased to see that you enjoyed you stay with us and found the staff, the food, and the accommodation of a high quality and standard. I will pass on all your comments to the team. I hope to welcome you back in the future.

Birmingham, United Kingdom
Reviewed 20 January 2017

We were given this overnight stay as a part of a Christmas present and I was unsure about going. I was desperately in need of a night away from my busy daily schedule and I was not disappointed. The whole experience was relaxing right from the reception on the first afternoon right up until we booked out the following morning....

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Thank Von472
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Thank for taking the time to write this wonderful review. I have passed on all your comments about the food, the customer service and the facilities to our team. I am delighted that you enjoyed your stay with us, and that you left us feeling very well looked after and most importantly relaxed. I look forward to you all returning...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Bank House Hotel, Spa & Golf brings traditional standards and modern style together in a cozy countryside setting. Nestled in the heart of rural Worcestershire, this vibrant venue combines classic (and classy) comfort with luxurious interiors. Situated between Great Malvern and Worcester, our hotel is ideally located for both business and pleasure. With major cities such as Birmingham, Bristol and Cardiff all just a few miles away. Not to mention the glorious Malvern Hills and Cotswold countryside, you'll never be far away from where you need to be. For business meetings, relaxing holidays, weddings and more, The Bank House Hotel, Spa & Golf is your ideal choice. ... more   less 

Additional Information about Bank House Hotel, Spa & Golf, BW Premier Collection

Address: Bransford Road, Bransford WR6 5JD, England (Formerly Bank House Hotel, Spa & Golf Club)
Region: United Kingdom > England > Worcestershire > Malvern Hills > Bransford
Price Range: $177 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bank House Hotel, Spa & Golf, BW Premier Collection 3.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Best Western Bank Hotel
Best Western Worcester
Worcester Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Bank House Hotel, Spa & Golf, BW Premier Collection staff and other travellers.
10 questions
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midlands
Birmingham, United Kingdom
5 months ago
Malvern, England, United Kingdom

See all questions (10)

Questions? Get answers from Bank House Hotel, Spa & Golf, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the malvern hills .”
 of 5 bubbles jayner844, 7 Mar 2017 | Read review
“speak to the staff very helpful, it wasn't very busy when we arrived so they up graded us”
 of 5 bubbles rosied560, 6 Feb 2017 | Read review
“All the rooms are quiet as the hotel has good double glazing and the hotel is far enough off the road.”
 of 5 bubbles Von472, 20 Jan 2017 | Read review
“any rooms are good”
 of 5 bubbles ashleysF390BE, 11 Jan 2017 | Read review
“Front second floor”
 of 5 bubbles 560darrenc, 20 Dec 2016 | Read review
5 of 5