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All reviewspolice stationfront desksleep innsafe place to staybest westernsnice breakfastrooms were very cleangreat place to staynice amenitieslots of varietybreakfast foodst louis areavery nice hotelsausagethe staff was greatwaffleslate arrival
Booked an adjoining room when making reservation. Asked about this on checkin and it seemed to be a complete surprise for the clerk but did get the rooms we asked for. Lukily the hotel was not full the first night. Nice clean room and pool...More
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded 2 weeks ago
Thank you for taking the time to complete the survey!We appreciate the feedback. The good and the bad!
I do apologize for any staff that gave you attitude. That is not what we are here for and as the guest, you are our top priority....More
I can not speak highly enough about the afternoon front desk representative. She went above and beyond the norm helping us connect our phones on internet. As always good accommodations and clean. My only negative about all Fairfields is that they all do not very...More
1 Thank Tom S
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded 28 March 2018
Thank you so much for the kind words about your stay here at Best Western Plus!
We try to accommodate our guests in every way possible and we hope that you will come and see us again very soon!
Great place to stay to get on The MCT nature trail. We rode our bikes from the hotel and got on about a mile down the road. Pool was clean and breakfast was good.Nice outdoor patio area to relax. Inside was comfortable. Bed was very...More
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Thank Cheryl B
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded 30 May 2018
We are happy to see you enjoyed your recent stay with us. It was a pleasure having you and glad you guys got to enjoy the nature trail. We hope to see you again in the near future. Have a wonderful week
I bad by far the worst hotel experience of my life here!!! I was driving across the country and booked a room at 3:30 am using the Hotels.com app's late night "Now" booking feature. I arrived at 4:45 and they didn't have the reservation, so...More
Thank Ryan M
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded 1 June 2018
I am so sorry that you had to go through such an ordeal during your stay with us.
We are not entirely sure what went wrong with your booking but I will definitely look into it right now.
I do apologize for any...More
Hotel is new, several restaurants nearby. It is located off Regency Pkwy, so GPS have a bit of a problem getting you to them. Our room was large, the air conditioning worked really good and since it is away from the main roads, you do...More
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded 27 May 2018
Thank you for taking the time and telling us about your recent stay with us. We are happy to hear you enjoyed your stay. Key cards can be a pain sometimes also if you put them by your cellphone it will deactivate the...More