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La Quinta Inn & Suites Pontoon Beach

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84 Reviews from our TripAdvisor Community

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Showing 84: English reviews
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Chicago, Illinois
Reviewed 3 days ago NEW

I can imagine how difficult it is to travel with large animals and how great a relief it must be to know there are pet-friendly hotel properties out there. This is one of those properties. Desk staff was very friendly and helpful. There is a free breakfast that includes healthier options like fruit and peanut butter. My room however was...

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Helpful?
Thank AnnaMaus
Colorado Springs, Colorado
Reviewed 6 days ago NEW

Was originally booked at Laquinta Hazelwood near St Louis airport but after reading such bad reviews of the place I decided to give priceline a shot and ended up with this hotel. We traveled from Colorado to NY and used 3 different Laquinta's and I must say this one was the best! Than goodness because the 2 prior to this...

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Helpful?
Thank tjg986
Management response:

Thanks so much for taking the time out to let us know how we are doing. I am very happy to hear you had a great stay. hope to see you again soon. thanks, Tiffany Kerley

Claymont, Delaware
Reviewed 2 weeks ago

This property was under construction during are stay. The lobby had an over whelming glue and paint smell. Our room was okay but you could see where things were lacking as they were upgrading. Floor pieces near tub, caulking on sink as well as mismatched pieces. We only stayed one night so it wasn't a big deal for us. Breakfast...

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Helpful?
Thank Holly S
Management response:

Thank you for your feed back. I am sorry about the construction we are fixing up some lose ends. I hope you would consider staying again.

Reviewed 4 weeks ago via mobile

If I could rate this hotel it would be zero stars has the beds were uncomfortable. They quoted me one price and right after I left the hotel they charged a different price to my card. I will never stay there again.

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Helpful?
Thank Peter C
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Pontoon Beach, responded to this review

Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying with us. We would like to better understand the circumstances of your experience. Would you mind contacting the hotel manager at lq6824gm@lqreviews.com. Sincerely, LQ...

Reviewed 4 weeks ago via mobile

If I could rate this place a 0, I would. I was charged for damages to the room when there was none. My dog did shed, but all they had to do is vacuum. $150 to vacuum? Seriously?!? Isn't that part of cleaning?

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Helpful?
Thank TammyC01
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Pontoon Beach, responded to this review

We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. Please call the hotel directly to speak with the Hotel Manager who will discuss your issues with you personally. Respectfully, LQ Customer Care

Riverton
Reviewed 1 December 2016

Checked in over the holiday weekend traveling east and wanted to get into Illinois before stopping for the night. Upon approach the facility is nice. Once inside, I regretted my decision to book there. The chlorine smell knocks the wind out entering. I went to the room to turn up the heat while we went to supper. When we returned,...

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Helpful?
Thank Cindy S
Management response:

Dear Guest, I’ve received your review of La Quinta Pontoon Beach. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s...

Wichita, Kansas
Reviewed 30 November 2016

I've stayed at this hotel twice now - first on Nov 4th & again on Nov 19th (round trip) I made staying there a part of my itinerary on my way back home because it was such a pleasant experience the first time. This is a very nice hotel - rooms were clean, lobby & grounds were clean, staff was...

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Helpful?
Thank Angel D
Pendleton, Indiana
Reviewed 23 October 2016 via mobile

The only reason we stayed here was for my husbands family reunion. The staff was friendly and the bed comfortable. However the carpets were very dirty and the linens on one of our beds was dirty. Also there is nothing to hold onto getting in and out of the bathtub. A definite fall hazard. We won't be staying here again.

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Helpful?
Thank Indy67cm
Management response:

Dear Guest I’ve received your review of La Quinta Pontoon Beach. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s...

Little Rock
Reviewed 2 October 2016 via mobile

On entry into the La Quinta Inn in Pontoon Beach, I had a favorable opinion. It appeared new, clean and modern. The desk clerk was pleasant and check in was efficient. Our room appeared to be newly remodeled and was clean. The bathroom was a little rough. There was a hole in the wall where something, maybe a hairdryer, had...

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Helpful?
Thank nj50
Cedar Rapids, Iowa
Reviewed 15 September 2016

Review collected in partnership with La Quinta
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Thank emspost2911

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about La Quinta Inn & Suites Pontoon Beach

Address: 14 Regency Parkway, Pontoon Beach, IL 62040 (Formerly Holiday Inn Express Pontoon Beach)
Region: United States > Illinois > Pontoon Beach
Price Range: $126 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — La Quinta Inn & Suites Pontoon Beach 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Pontoon Beach Hotel Pontoon Beach
Pontoon Beach Holiday Inn
Holiday Inn Pontoon Beach
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn & Suites Pontoon Beach staff and other travellers.
1 question
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Rolla, Missouri
over a year ago

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Questions? Get answers from La Quinta Inn & Suites Pontoon Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in 224 king bed”
 of 5 bubbles H97AEsharons, 24 Aug 2016 | Read review
“Check the side entrances and dead bolt on room to see if they are secure before you check in”
 of 5 bubbles 232briang, 20 Aug 2016 | Read review
“Breakfast is very good, but seating is limited, so go down either before 8 or after 9 so you get a table.”
 of 5 bubbles R1505ZAsarahb, 18 Jul 2016 | Read review
“Kid suite is cool. Never seen bunk beds in a hotel room before.”
 of 5 bubbles sle516, 25 Mar 2015 | Read review
“may want to go look at room if you are very picky ...but for a HIE the price is good”
 of 5 bubbles teamster175, 22 Jan 2015 | Read review
5 of 5