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We usually try to stay in Hilton Garden Inn but the Rockford one was full. Courtyard Marriotts are comparable usually so chose this one. Noticeable differences were no coffee in the lobby for free, higher prices at the bar, and more tired furnishings. Free coffee...More
I want to start off my saying I did receive some compensation for my difficulties. I was given 1000 reward points and a $25 discount at my request. I received a lot of apologies but this was a nightmare. I was also offered free breakfast...More
Comfortable beds and pillows. Everything else felt like a two-star hotel from another era. Although the lobby was renovated and a bistro cafe added a few years ago during that period when Courtyard did that to all of their hotels, because the rest of this...More
Response from David G, General Manager at Courtyard RockfordResponded 7 March 2018
Thank you for taking the time to review and comment on your recent stay at the Courtyard on Rockford. I sincerely apologize you did not have a better experience while with us. As the recently hired General Manager at the hotel, I am focused on...More
Lets start with the Check-in: Devin is fantastic. Personable, Knowledgeable and down to earth. It was a quick check in with no issues despite me having to check in a small group. My room was smelly. He had a funky smell to it so that...More
A great night sleep. quiet. friendly staff members. indoor pool and gym. would stay here again.
there is a cafe bar area that is cozy but I didn't eat there. There is also a fireplace with comfy couches for lounging.
Yes, a majority of our second floor room all have balconies. Some are facing the inside courtyard, while others face the exterior. We have a handful of room that do not provide any form of balcony. I hope this helps... More
Yes, a majority of our second floor room all have balconies. Some are facing the inside courtyard, while others face the exterior. We have a handful of room that do not provide any form of balcony. I hope this helps answer your question.