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Cliffbreakers Riverside Hotel & Conference Center

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Cliffbreakers Riverside Hotel & Conference Center
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326 Reviews from our TripAdvisor Community

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Showing 326: English reviews
Cape Carteret, North Carolina
Reviewed 3 weeks ago via mobile

This rating may be too generous. I couldn't bring myself to rate it poor. This is the results of not reading reviews prior to booking. We arrived after dark and not one light was on outside. Should have been a clue. We were told they didn't work due to renovations. Supposed to be a restaurant and bar but they are...

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Thank Tom1378
Topeka, Kansas
Reviewed 4 weeks ago

If you are not interested in anything but some sleep, then this would be okay. The room was okay clean, but not immaculate. The furniture is cheap and dated. The Mattress was comfortable, but absolutely nothing extra. Had a room with a view of the rivers and was a nice sunrise, if you get a room with a view. I...

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Thank dkrug10042
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 November 2016 via mobile

We dined at Cliffbreakers this past Fri and Saturday. We had never had such bad experiences in a hotel banquet setting. The first night had zero service for our table of ten. One of us had to go to the kitchen six times to ask for help to bring some chairs, to set the table, then to bring us menus,...

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1Thank A TripAdvisor Member
Orland Park, Illinois
Reviewed 1 November 2016

We have stayed here a couple times over the past couple years and the rooms are all different and unique & clean and for that reason are nice. However, the manager that was there while the Halloween Party was going on this past weekend was rude, not friendly and definitely not in tune with any customer service skills. The food...

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Thank Kim D
CB_General_Manager, General Manager at Cliffbreakers Riverside Hotel & Conference Center, responded to this review

Kim D, Thank you for taking the time to review our facility. I certainly appreciate that you are acknowledging our clean facility. I understand your frustrations with the breakfast, as we have not served the hot breakfast for quite some time. I feel that our current continental breakfast offering is very fair and satisfies the morning needs of our travelers....

Reviewed 30 October 2016 via mobile

Just spent the weekend here with friends. Hotel staff very good for what they have to work with. Felt bad for the banquet staff. Manager seamed overwhelmed and just not nice. I would stay there again but not us the bar or restaurant.

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Thank Evan H
CB_General_Manager, General Manager at Cliffbreakers Riverside Hotel & Conference Center, responded to this review

Evan H, Thank you for taking the time to review our facility. I appreciate that your group stayed with us this past weekend. I apologize that miscommunication within the group compromised your experience. We look forward to our upcoming renovations and we hope that you will continue to use our facility to serve your lodging needs the next time that...

Chicago, Illinois
Reviewed 19 October 2016

The location of Cliffbreakers is very unique. It is right over the water on a cliff, making it a beautiful location. I hosted my wedding here and had the pleasure of staying here in the fall and the views of the trees and river were stunning. The food is also very delicious. After meeting the chef, I know he is...

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Thank Jane C
River Forest, Illinois
Reviewed 13 October 2016

My wife and I stayed here as part of a group. My wife has celiac disease, and gluten contamination is really bad news. Food service staff were great: Food was gluten-free, separated to prevent contamination, and staff was great about labeling and communication with us. Getting that right takes care and attention to detail, we appreciated the effort they went...

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Thank jonmarcus
Freeport, Illinois
Reviewed 10 October 2016

I just recently got married on Oct 1st, and Cliffbreakers was our reception site. Didier, the hotel manager and Mike, the food service manager were such a great help in getting things in order from the chaos that was happening with former event planners. Both were very attentive to my needs, and made the day one to remember. We had...

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Thank ABollon
CB_General_Manager, General Manager at Cliffbreakers Riverside Hotel & Conference Center, responded to this review

Abollon, Congratulations on your wedding! It was a pleasure meeting you and working with you to make your wedding amazing. Thank you so much for your kind words about the food and the service! -Didier Quintana General Manager

Reviewed 5 October 2016 via mobile

We held our daughter's wedding reception in the Vanderbilt room. The space was perfect for our 200 guests with plenty of mingling room. They have been undergoing some changes recently and the manager Didier personally saw that our needs were met. And met they were if not exceeded. All the staff we encountered the weekend we were there was just...

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Thank Flyinpig918
CB_General_Manager, General Manager at Cliffbreakers Riverside Hotel & Conference Center, responded to this review

Flyinpig918, Thank you so much for your amazing review of our hotel! It was a pleasure working with you to ensure your daughter had her dream wedding! Given by the review posted after this one, your daughter had an amazing time and we are glad to be able to assist in making her wedding one to remember! -Didier Quintana General...

Reviewed 3 October 2016 via mobile

Went to a wedding in Rockford, they chose cliffbreakers as their hotel..mostly because they were SUPPOSED to have provided a shuttle from hotel to venue and then from venue back to hotel at the end of night. Well that never happened. No shuttle services they said. Got to the hotel after the wedding and there was no one at the...

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Thank Emily T
CB_General_Manager, General Manager at Cliffbreakers Riverside Hotel & Conference Center, responded to this review

Emily T, Thank you so much for taking the time to review or hotel. As you are aware, you sent a shuttle request into our property via email at midnight the night before the shuttle was to take place. We inform all of out guests to kindly give us a 24 hour window prior to the shuttle so that we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
"The Jewel of Rockford" is the most popular destination for business travel, families and for special events such as weddings, business conferences and meetings and fundraisers with the region’s largest ballrooms and most attractive meeting space. The Northern Illinois Luxury Hotel at Cliffbreakers Riverside Resort includes more of what you want when traveling to the real, original Northern Illinois Region – the community with big-city amenities and a small-town feel! Complimentary Wi-Fi access in all guest rooms – we have it. Northern Illinois Riverview Suites, Loft Suites or Specialty Themed Suites – your choice! Free hot breakfast – available every morning. A European styled property with a heated indoor pool and evening room service – relax and enjoy. Every guest room with Microwaves, Mini-fridges and expanded cable TV....relax and enjoy! ... more   less 

Additional Information about Cliffbreakers Riverside Hotel & Conference Center

Address: 700 W Riverside Blvd, Rockford, IL 61103-2173 (Formerly Lexington Hotel at Cliffbreakers' Riverside Resort)
Region: United States > Illinois > Rockford
Price Range: $87 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cliffbreakers Riverside Hotel & Conference Center 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Lexington Hotel At Cliffbreakers` Riverside Rockford
Lexington Hotel Cliffbreakers Riverside
Hotel Style:
#5 Romantic Hotel in Rockford
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Questions & Answers

Here's what travellers have asked, with answers from Cliffbreakers Riverside Hotel & Conference Center staff and other travellers.
3 questions
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Minneapolis, Minnesota
over a year ago
Chicago, Illinois
over a year ago

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Questions? Get answers from Cliffbreakers Riverside Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view.”
 of 5 bubbles dkrug10042, 7 Nov 2016 | Read review
“rooms on river-side have a much nicer view.”
 of 5 bubbles briantN3775OT, 27 Sep 2016 | Read review
“Ask for an upgraded room.”
 of 5 bubbles 993tedm, 1 Sep 2016 | Read review
“Lesser expensive rooms are NOT on the Riverside. AAA, Corp Rates, ARP or checking website off season, special rates and packages.”
 of 5 bubbles dianeo784, 23 Aug 2016 | Read review
“3rd abd 4th floor east side have the best views of the river. They also have some wonderful upgrades such as suites and two level rooms.”
 of 5 bubbles VacationTraveler2016, 28 Jun 2016 | Read review
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