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I booked a room for four days, as we were coming to Rockford to visit our daughter.
I prepaid for the room with our checking account debit card online.
I called to let them know we were coming in late, and was told because we...More
First of all this place is going through a remodel. Never book a room with a remodel!! The first room we got was on the first floor where the final stage of remodel is. People were in the hallways and pool area working. The room...More
My husband, grandson and I recently stayed here. I had read quite a few reviews before we stayed and I figured how bad could it be. Well, in order to get in the room door after it was unlocked we had to push hard otherwise...More
Response from Ray B, General Manager at Comfort Inn RockfordResponded 9 July 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We as new owners who acquired this hotel...More
We called ahead as we were travelling to make this reservation and as we like to have a swim before bed and first thing in the morning we asked for a pool which they confirmed they had. When we checked in we were told it...More
Response from Ray B, Manager at Comfort Inn RockfordResponded 23 June 2018
My profuse apologies at the very outset. We would have gladly changed your room and/or allowed you to cancel out. I did call you on both the numbers provided to me i.e. both the 506 ( on you stay info record )and the 306 area...More
Value was good. Nice room. Nice staff. Breakfast was ready before 6am. Pool was nice. Hotel is updating and needs a little more work but it was still nice and clean. Quiet and didn’t have any problemsMore
Thank Michelle S
Response from Ray B, General Manager at Comfort Inn RockfordResponded 19 June 2018
We really appreciate the endorsement. Please come back and stay with us again. We are working hard to get our scores up.
We as new owners who acquired this property recently, have already embarked on an all encompassing makeover, to include all rooms,...More