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Hotel with cozy accommodations, professional service and a delicious breakfast to get the day started. Proximity to Interstate highways. You will find it all here at our hotel in Rockford, IL, home of the mighty Rock River.
First of all this place is going through a remodel. Never book a room with a remodel!! The first room we got was on the first floor where the final stage of remodel is. People were in the hallways and pool area working. The room...More
My husband, grandson and I recently stayed here. I had read quite a few reviews before we stayed and I figured how bad could it be. Well, in order to get in the room door after it was unlocked we had to push hard otherwise...More
Response from Ray B, General Manager at Comfort Inn RockfordResponded 1 week ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We as new owners who acquired this hotel...More
We called ahead as we were travelling to make this reservation and as we like to have a swim before bed and first thing in the morning we asked for a pool which they confirmed they had. When we checked in we were told it...More
Response from Ray B, Manager at Comfort Inn RockfordResponded 3 weeks ago
My profuse apologies at the very outset. We would have gladly changed your room and/or allowed you to cancel out. I did call you on both the numbers provided to me i.e. both the 506 ( on you stay info record )and the 306 area...More
Value was good. Nice room. Nice staff. Breakfast was ready before 6am. Pool was nice. Hotel is updating and needs a little more work but it was still nice and clean. Quiet and didn’t have any problemsMore
Thank Michelle S
Response from Ray B, General Manager at Comfort Inn RockfordResponded 4 weeks ago
We really appreciate the endorsement. Please come back and stay with us again. We are working hard to get our scores up.
We as new owners who acquired this property recently, have already embarked on an all encompassing makeover, to include all rooms,...More
Looks like they are remodeling some of the rooms with more planed. Room was spacious and included free WiFi.
Breakfast was good both waffles and eggs and sausage. Also several other choices.
Offered a pool but no hot tub. Overall worked for one night.
Response from Ray B, General Manager at Comfort Inn RockfordResponded 1 June 2018
Thanks for the endorsement.
We as new owners who acquired a derelict hotel in an auction, have already embarked on an all encompassing makeover, to include all rooms, bathrooms (including the furniture, furnishings and fittings), hallways, stairwells as well as the exterior.