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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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1,209 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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Showing 1,189: English reviews
Miami, Florida
Reviewed 30 June 2016

While it was overall "ok", nothing about the hotel wowed me. Also there was a screw up with the deposit where two cards were being held up and even though it was resolved, the person assisting me at first did NOT help, AT ALL!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Marta C
Reviewed 28 June 2016 via mobile

Run, do not walk. This hotel is horrible. I felt like I was staying in an old western style hotel with worn out everything everywhere. Light switches were awkwardly low in the rooms. Hallways were dirty and smelled. I stayed on floor number 3 and the ice machine did not work. Bathroom area was small and dated, as was everything...

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Helpful?
Thank Jennifer C
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Jennifer C., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest...

Louisville, United States
Reviewed 27 June 2016

No air conditioning in our room, no hair dryer present, water form sink sprayed all over...not usual for an Embassy Suites in my experience. The pull out sofa was pitiful and could not be slept on unless you wanted to sleep on a thin bed of pure coils---worse than most.

Review collected in partnership with Embassy Suites Hotels
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Thank Sandra M
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Sandra M., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest...

Los Angeles
Reviewed 26 June 2016

The rooms are fine--the staff is very nice--EXCEPT they told me they would fix a horrible high-pitched noise coming from one of the elevators--then finally told me there was nothing they could do. Really took away dramatically from my stay.

Review collected in partnership with Embassy Suites Hotels
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Thank bradt859
Zillah, Washington
Reviewed 25 June 2016 via mobile

Stayed their on a business trip. Staff is very friendly. Hotel needs to be updated. The food for our meetings and receptions was very good! The breakfast selection each morning varies and is very good. The area around the hotel is very safe. Hotel has a shuttle to the airport. Starbucks is only 425ft away!!

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Thank tn1969
Joliet, Illinois
Reviewed 22 June 2016

From the time I arrived to this hotel I experienced nothing but disappointment after disappointment. I had called several times before my stay to ensure the 2 rooms I booked would be adjoining. (We were having a bachelorette pre party in one of the king conference suites). In these 4 phone calls not 1 person said there would be an...

Review collected in partnership with Embassy Suites Hotels
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Thank meganp3387
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Meganp3387, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience...

Atlanta, Georgia
Reviewed 22 June 2016

Just a weekend getaway with the hubby. Loved the ambiance, peacefulNess of the hotel. I didn't get a chance to enjoy the pool though. I'm definitely looking forward to returning and enjoying the pool.

Review collected in partnership with Embassy Suites Hotels
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Thank lenoree972
Yorktown, United States
Reviewed 20 June 2016

I've stayed at this hotel twice in the last two months. Both times it was clean, staff is friendly, complimentary breakfast is very good. Close to Chicago's ""L' train, shuttle to and from airport. Each time I stayed 5 or more days. Bed is very comfortable and the staffed cleaned the room every morning while I was out. Would stay...

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Thank Zajo H
Oklahoma City, United States
Reviewed 19 June 2016

The Embassy Suites at Rosemont is a great stay! It is a very short walk to the Blue Line which will take you right into the city in 30 minutes or so. The rooms, breakfast, and reception are just what you would expect from an Embassy Suites, but the people here are a nicer than at most hotels I have...

Review collected in partnership with Embassy Suites Hotels
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Thank Kristi A
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Kristi A, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the location to the kind staff. We hope to welcome you back again very soon. Best Wishes

Chicago, United States
Reviewed 18 June 2016

Wonderful hotel with fabulous staff, breakfast, and evening happy hour. Top notch all the way around. Came for a large group meeting and had full use of the facilities. Made very comfortable by everyone we encountered. Great view from room and good value for the area. The whiskey flows free at the happy hour and it was an absolute blast...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Christopher J
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Christopher J., Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the fabulous staff to the complimentary happy hour and breakfast. We look forward to welcoming you back again on your next visit to the area. Best Wishes

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $25/day; Valet Parking: $28/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018-5230
Region: United States > Illinois > Rosemont
Price Range: $192 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get top floor rooms while they are renovating”
 of 5 bubbles S8822XTsusanr, 22 Mar 2017 | Read review
“We stayed on the top floor, but it was very noisy”
 of 5 bubbles UncleTater, 22 Mar 2017 | Read review
“Check in early and bring proof of your reservation.”
 of 5 bubbles wishiwasinvegas7, 14 Mar 2017 | Read review
“Close the door between the living room and bedroom to decrease noise in the bedroom during meals.”
 of 5 bubbles Margo9876, 13 Jan 2017 | Read review
“Second floor because it's accessible to the lounge and exercise room and pool . That is if you are staying long”
 of 5 bubbles 916igk, 11 Jan 2017 | Read review
5 of 5