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Crowne Plaza Chicago O'Hare

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1,013 Reviews from our TripAdvisor Community

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Showing 943: English reviews
London, United Kingdom
Reviewed 6 days ago NEWvia mobile

Stayed here compliments of our airline as delays meant we missed our connection. Admittedly we were caught out by the low temperature as we expected to have southern rather than Northern states but we waited over 50 minutes at Terminal 5 for the hotel shuttle bus before getting our own taxi as when the bus did arrive there was four...

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Helpful?
Thank Louisa A
Seattle, Washington
Reviewed 2 weeks ago

Very disorganized front desk and reception. Had to pay $25 for the parking per day. Had a lot of noise from the neighbors during our stay. The hotel has a decent restaurant and close to mall, convention center and Rosemont theater.

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Helpful?
Thank Venkatesh S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Venkatesh S, Thank you for your feedback. It is great to learn that you had enjoyed the food in our Chicago Fire Oven Restaurant. Chicago Fashion Outlet Mall offers amazing shopping experience. Our parking rate includes unlimited in and out privileges and as such is very competitive for the area and I regret if this wasn't explained to your...

Kuwait City, Kuwait
Reviewed 2 weeks ago

Less than the rest it is 3 stars hotel average with no concierge or bell captains the is big no full service and no membership advantages reception is very good and friendly staff they have free airport shuttle indoor swimming pool

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Helpful?
1Thank bnghanem
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear bnghanem, It is with great regret to learn that we have not met your expectations this time. Thank you for sharing that our staff is very good and friendly and that we provide free shuttle transportation to O'Hare. It is great that you had some time to take the advantage of our indoor, heated pool. We'll work on improving...

Milwaukee, Wisconsin
Reviewed 2 weeks ago

We stayed at Crown Plaza O'Hare since we were flying out of O'Hare airport on vacation the next day. We chose the Park, Stay & Go package to use the parking for our car and use the shuttle to get to airport. The shuttle services is awful. When we arrived we asked the hotel staff about the shuttle time and...

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Helpful?
Thank OshMel
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear OshMel, We greatly appreciate your feedback. It is with great regret to learn that your shuttle experience was less than satisfactory. I'll share your feedback with our team and we'll work hard on improving our service so we could wow you when you come back next time. Please do not hesitate to contact me directly if you need any...

Valparaiso, Indiana
Reviewed 3 weeks ago via mobile

The hallway and room seemed a little run down. Great for 1 night. Parking is sn extra $25.00 which is nuts. Restaurant in hotel was very good and not too over priced. It is right across the street from Rosemont Theater which was really nice.

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Helpful?
Thank Diane B
American Fork, Utah
Reviewed 4 weeks ago via mobile

Nice, clean, spacious and kind service. We missed our flight to Germany so the airport put us up here. There were just a few little issues like no soap in my room, there was street noise and the doors rattled big time when the neighbor's doors closed. I still give it 5 stars though.

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Helpful?
Thank korinne n
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear korinne n, We greatly appreciate your feedback. I am sorry that you missed your flight to Germany. It is great to learn that overall you had nice stay with us. Thank you for sharing that we offer nice, clean and spacious rooms along with kind service. Thank you for your business. We would like to invite you back when...

Washington DC, District of Columbia
Reviewed 4 weeks ago via mobile

My flight at O'Hare was canceled because of the weather. I booked through an agency that gives discount rates to stranded travelers. Sorry I can't remember the name. The Crowne Plaza has a shuttle bus from O'Hare. The staff was courteous and the room was very nice. The hotel is also walking distance to a nice outlet mall.

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Helpful?
Thank Needlep0int
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Needlep0int, Thank you for posting a review about your recent stay with us. I am sorry that your flight was cancelled. It is great to learn that our service and our accommodation have met your expectations. I am glad you had some time to visit the Chicago Fashion Outlet Mall as it offers great shopping experience. We appreciate your...

Boston, MA
Reviewed 12 December 2016

Overall the hotel was averagely comfortable, but when we arrived int he late morning, they demanded an early check-in fee in spite of having plenty of available rooms! We wound up sitting in the lobby for three hours. This is no way to treat customers. (Are they going the way of the airlines. Extra cost for pillows, air conditioning and...

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Helpful?
Thank MarkLOlson
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Mr. Olson, Your feedback is very important to us as we are always looking for the ways to improve our service. We regret if we have not wowed you this time. We'll work on improving our service so we could wow you when you come back next time. We appreciate your business and looking forward to welcoming you back...

Vilnius, Lithuania
Reviewed 11 December 2016

Totally ok airport hotel. Close to the airpoirt so short shuttle ride. Also very close to the Fashion outlets which is great if you want to get some shopping done. Rooms are big and ok condition. They have a small gym too and a pool but the pool was emptied of water when I was there.

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Helpful?
Thank JokkeNu
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear JokkeNu, Thank you for your feedback. It is good to know that our service and our accommodations have met your expectations. I am glad you had some time to visit the Chicago Fashion Outlet Mall as it offers great shopping experience. We appreciate your business and looking forward to you next visit. Please do not hesitate to contact me...

Reviewed 10 December 2016 via mobile

We satyed for 2 nights. My husband got sick on our way to chicago and after seeing a dr was told he needed to lay down. It was a few hours before check in but the staff were fantastic with finding as a room we could check into early. Ice machine also came in handy. Walking distance to the shopping...

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Helpful?
Thank Lisa C
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Lisa C, Thank for taking a moment to share your stay experience. I am sorry to hear that your husband got sick while visiting Chicago. I am glad that our team was able to accommodate your needs and that our service and accommodations were up to your liking. We greatly appreciate your business and looking forward to welcoming you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: $157 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Priceline and Travelocity so you can book your Crowne Plaza Chicago O'Hare reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
23 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a high floor facing south which was nice.”
 of 5 bubbles TrixieP62, 3 Dec 2016 | Read review
“Even rooms face bright lights of the Casino/Convention Center”
 of 5 bubbles smackArkansas, 21 Nov 2016 | Read review
“higher floors are more quiet”
 of 5 bubbles 337wallyl, 21 Nov 2016 | Read review
“Ask not to be close to the elevator because it can be noisy.”
 of 5 bubbles cocobeans88, 13 Nov 2016 | Read review
“If you are with friends, ask for adjoining rooms.. That way not everyone has to carry a key.”
 of 5 bubbles jackie082971, 28 Oct 2016 | Read review
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