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Crowne Plaza Chicago O'Hare

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1,026 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 955: English reviews
Reviewed 5 July 2015

We stayed here two nights for a meeting with the VA National Acquisitions Center. Rooms were quite nice with all the amenities. Hotel front desk upgraded my room without my having to ask based on my IHG membership. Beds were very comfortable. Rooms were quiet given the proximity to O'Hare. No noise at all. Bathroom was smallish, but had been...

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Helpful?
Thank WorldTraveler6548
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear WorldTraveler6548, We greatly appreciate your 5-star review! It is great to know that you had enjoyed your two-days stay with us during the VA event. Thank you for sharing that room was quite with comfortable beds. I m glad you liked our bathroom design. I’ll be sure to share your feedback with our award-winning Chef as he and his...

Corona, California
Reviewed 2 July 2015

I stayed here the last night of a business trip. I was catching an early flight and wanted a hotel that was convenient to O'Hare Airport. I can't comment on parking, as I dropped off my rental car before checking in and caught the Enterprise shuttle to the airport, then the hotel's shuttle to the hotel. The shuttle is provided...

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Helpful?
2Thank SRTnly
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear SRTnly, Thank you for taking some time to leave a detailed review about your recent stay with us. We are glad to hear that you had a relaxing stay with us. Thank you for sharing that our rooms were recently renovated and nicely appointed. I am glad you liked our Temple Spa Sleep Amenity Kit. We are getting a...

Colorado Springs, Colorado
Reviewed 30 June 2015

Hotel appeared to be well staffed and maintained. Customer service was average, with additional charges for parking while a guest of the property. I realize parking is a premium in the Chicago area but property could probably covered up the charge for parking and included in reservation so I didn't feel like I was being taken to the cleaners twice.

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Helpful?
Thank USAFRET03
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear USAFRET03, Thank you for your feedback. Thank you for sharing that the hotel was well staffed and well maintained. Our parking price includes unlimited in and our privileges and as such is very competitive in the area. We regret if this wasn’t explained during the check in process. We appreciate your business and hope to see you back when...

Rogers, Arkansas
Reviewed 28 June 2015 via mobile

I stayed here 2 nights for work and it is situated close to everything, especially O'Hare (nice bonus for flights!). I wandered across the streets one night to the Fashion Shoppes of Chicago, which was nice. The parking is a bit of a hassle....it is $20/night, so be sure to get your ticket validated at the front desk. (I forgot...

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Helpful?
Thank Jessica C
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jessica C, We greatly appreciate your feedback. It is great to know that you had great stay with us. I am glad you had some time to visit the Chicago Fashion Outlet Mall as it offers great shopping experience. Our parking includes unlimited in and our privileges and I apologize if the front desk agent didn’t explain during the...

Milwaukee, WI
Reviewed 27 June 2015

I prepaid to park my car at this hotel and use the shuttle to the airport (never again!). The lot I was told to park in was full and there was no parking lot attendant. I had to call the front desk and they sent a security person to assist. They poor nice man had to make a spot for...

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Helpful?
1Thank dreamer_iam_travel
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear wisconsin81, Thank you for your review. We regret the unfortunate “airport parking experience”. Please rest assured that this is not a typical experience and I have already addressed it with our team. We appreciate your business and hope to see you back again. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847.928.3700

Chicago, Illinois
Reviewed 26 June 2015 via mobile

Beware. The "shuttle" doesn't deserve the name. Better to take a cab. Appearances are rare. Not according to schedule. Too full--left people behind. Hotel staff unapologetic. Too far from ORD to be considered "airport." And that's not to talk about the room.... Never again.

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Helpful?
1Thank Son_of_the_Midwest
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Son_of_the_Midwest, Thank you for your review. It is with great regret to learn that our courtesy shuttle didn’t meet your expectations. Safety of our passengers is our top priority and we regret if due to the safety reasons our shuttle driver couldn’t exceed the shuttle maximum capacity. Hotel is only 2.5 miles away from the O’Hare airport (some 10...

Groveport, Ohio
Reviewed 25 June 2015

Stayed at this hotel on June 20, 2015. I was greeted by desk receptionist Kelly, She was Phenomenal!!! Immediately signed me up for rewards program, gave me instantly 500 points, free drink vouchers and validated my parking ticket! Received my top floor room preference which was very spacious and clean with a city view!! Will be staying at another Crowne...

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Helpful?
Thank mary n
Reviewed 24 June 2015

I have visited this hotel a few times when I drive into Chicago, Always a great stay. Rooms are great, bathroom looks amazing,and front desk staff is friendly and helpful. My friend and I were checked in by Amber Martinez and she was everything we would like to see front a desk desk employee. She had a smile, a great...

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Helpful?
Thank Richard C
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Richard C We greatly appreciate your 5-star review. It is great to know that always have a great stay with us. Thank you for sharing that our rooms are great, bathroom amazing and our front desk staff friendly and helpful. I’ll be sure to share your feedback with Amber as she would be happy to know you took some...

Reviewed 24 June 2015

I've been staying at this hotel for nearly 20 yrs when coming to Chicago for business. Its been updated and looks great! The rooms are nicely appointed. Comfortable bed. Fridge and safe are provided. Internet is included but a bit slow. Just a great overall experience.

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Helpful?
Thank Steve L
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Steve L, Thank you for your feedback. We are thrilled to know that we have been your hotel of choice for the last 20 years! Thank you for sharing that our hotel has been updated and looks great. I am glad you like our new room decor. We greatly appreciate your business and looking forward to your next stay....

Singapore, Singapore
Reviewed 24 June 2015

I picked this Hotel to spend 6 nights simply because it was the venue for the conference I was attending. The Hotel had fairly efficient systems and streamlined processes, probably designed to keep contact / interaction with the hotel staff to a bare minimum. The Hotel lacked personality. IMHO, it failed to demonstate hospitality (in the sense of welcoming the...

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Helpful?
Thank Manoj_solas
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Manoj_solas, Thank you for your review. We are saddened to see that we haven’t met your expectations this time. Our team is well-known for providing great service to all our guests and I really would like to learn more about your stay. Could you please contact me directly at 847.928-3700 . We appreciate your business and looking forward to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Region: United States > Illinois > Rosemont
Price Range: $159 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, Priceline and Travelocity so you can book your Crowne Plaza Chicago O'Hare reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
23 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“clean, comfortable”
 of 5 bubbles baris_78, 15 Feb 2017 | Read review
“We had room 1314. Good view for watching planes land if you like that. Also Chicago in the distance.”
 of 5 bubbles Jorickhols, 8 Feb 2017 | Read review
“For a four star hotel they offered no shower gel!! Don't forget to bring your own...Could have a better TV.”
 of 5 bubbles , 2 Feb 2017 | Read review
“14th floor was quiet and served us well for our early morning flight.”
 of 5 bubbles 527conniep, 26 Jan 2017 | Read review
“We had a high floor facing south which was nice.”
 of 5 bubbles TrixieP62, 3 Dec 2016 | Read review
5 of 5