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Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
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203 Reviews from our TripAdvisor Community

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Showing 202: English reviews
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Pana, Illinois
Reviewed 1 week ago via mobile

Fabulous hotel with very accommodating staff and very clean facility! Complimentary breakfast area was very good and replenished frequently! Very good selection of foods to choose from! Very accessible to many places in the area!

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Helpful?
Thank idmrn1994
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Idmm1994, Thank you for the outstanding review of the St. Charles Fairfield Inn & suites, First and foremost congratulations on the first grandchild. How exciting to welcome a new family member. Here at the Fairfield Inn our Cleanliness is a key priority and we are pleased to hear we kept our commitment to standards for you and your family....

Elgin
Reviewed 1 week ago

Two night stay during a house move. Breakfast was good and room was fine and very clean. Location was very convenient. On the second day, we lost one set of keys for one of our vehicles. The staff went above and beyond to help us. Special mention to housekeeping and especially their staff member Tomy who was very professional, called...

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Helpful?
Thank leeharsh
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Leeharsh, Thank you for taking the time to review the St. Charles Fairfield Inn & Suites. It was an absolute pleasure to have you stay with us and we thank you for recognizing one of our many housekeepers in Tomy. I will make sure to pass this review along to her and the rest of the Housekeeping staff so...

Reviewed 1 week ago via mobile

I travelled in from Pittsburgh and had forgotten my toothpaste and deodorant. Taylor was so happy she could help. I'm here for 12 days away from my family so it's nice that I can get the small things.

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Helpful?
Thank Cameron H
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Cameron H., Thank you for taking the time out of your busy day to write such a wonderful review of us. With a mission to provide superior customer service, we take great pride in serving your needs no matter how big or small. I am delighted to hear that we have met your expectations and please to have you...

Reviewed 2 weeks ago via mobile

Taylor made us feel like family and that we were at home! Had a team of girls there and they handled the chaos like champs. Made special concessions on the fly to help us manage the stay! Rooms were clean and lobby was too!

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Helpful?
Thank Dave P
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Dave P, Thank you for taking the time to review the St. Charles Fairfield Inn & Suites. I will pass on this wonderful review to our staff and especially Taylor for the job well done. It was our pleasure to have you stay with us and we look forward to seeing you again whenver your travel needs bring you...

Dixon, Illinois
Reviewed 3 weeks ago

From the first time I walked in the lobby, the staff was friendly, professional, and accomodating. Now I stay at least once a week, as I am close to work. I am greeted most often by Cecily, Robert, and Jackie always have a smile and all have gone out of their way to make me comfortable. Scott, the GM, is...

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Helpful?
Thank Kelly H
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Kelly H., Thank you for such a great review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We look forward to your next visit. Warmest Regards, Jacqui S GSM

Janesville, Wisconsin
Reviewed 4 weeks ago

I didn't expect too much from this hotel but the previous reviews were a lot better than the resort in St. Charles where the wedding reception we were attending was being held. Since I had a Marriott Free Night Award I needed to use up anyway, I decided to give it a try. I was immediately impressed with the complementary...

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Helpful?
Thank Jerdog43
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Mr. Jerdog43, I am sorry to hear that you encountered some issues during your stay and had very low expectations of us as a brand with Marriott. I am however so pleased to hear that our staff was able to "wow" you at check in with and upgrade and honor a late checkout request for you. I will definitely acknowledge...

Reviewed 4 weeks ago via mobile

I've stayed here a few times for business trips. I have to say the staff is the friendliest staff I've encountered while traveling for business. Cecily and Jacqui always remember me and y coworkers when we come back. They both have gone above and beyond to assist us with any information we may request. We will definitely be back.

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Helpful?
Thank Missy B
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Missy B, Thank you for the amazing review. As you stated Cecily and Jacqui do an amazing job, I will definitely pass on the kind words to both of them to make sure they keep up the great work. Its reviews like this that really make our job worth while. We look forward to seeing you and your coworkers...

Reviewed 4 weeks ago via mobile

Great value and customer service! Been here several time for business and it has never been a disappointment! You can't beat the service you receive from Cecily and Jacqui!!! These two will go above and beyond for there customers.

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Helpful?
Thank Kyle R
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Kyle R. Thank you for the outstanding review. I will pass along the great words to Jacqui and Cecily to make sure they keep up the great work. They always make each guests stay home away from home and I cant thank you enough for acknowledging there hard work. We look forward to seeing you again whenever your travel...

Bloomington, Illinois
Reviewed 4 weeks ago via mobile

Very pleasant staff. Cecily has really gone out of way to make sure that I have everything I need during my extended stay. She is always friendly and smiling. Makes me feel like family. It's much appreciated because I'm away from home for 3 months

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Helpful?
Thank kentwalsh
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear KentWalsh, Thank you for taking the time to review the Fairfield inn & Suites. I will pass along this great review to Cecily so she keeps up the great work. Thank you for staying with us and we look forward to seeing you again whenever your travel needs bring you to the St. Charles area. Best wishes, Robert P...

Indianapolis, Indiana
Reviewed 4 weeks ago

The staff is extramly friendly and greats me with a smile every visit. Cecily is very nice nice and really helpful for any questions I have to ask. Rooms are good and beds are very comfy. Lot of food options within walking distance Great overall place tonspend time at.

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Helpful?
Thank bradwilhoite
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear bradwilhoite, Thank you for the wonderful review, It is always a pleasure to have you stay with us and I will pass on kind words to Cecily. As you stated the hotel location is perfect for food within walking distance as well as the Geneva commons for shopping. We look forward to seeing you again soon! Best wishes, Robert...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Road, Saint Charles, IL 60174
Region: United States > Illinois > Saint Charles
Price Range: $166 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Chicago St. Charles staff and other travellers.
1 question
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Springfield, Missouri
9 days ago

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Questions? Get answers from Fairfield Inn & Suites Chicago St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor is best”
 of 5 bubbles bradwilhoite, 25 Jan 2017 | Read review
“We prefer the rooms facing east for the view and privacy, 3rd floor.”
 of 5 bubbles Pickey-Pickey, 16 Dec 2016 | Read review
“If you can, book a suite.”
 of 5 bubbles wdoll, 6 Dec 2016 | Read review
“Rooms on south side are quieter.”
 of 5 bubbles dano728, 25 Nov 2016 | Read review
“King Suites - very comfortable and roomy with a separate area with a couch and stereo and 2 TV's”
 of 5 bubbles annn336, 8 Nov 2016 | Read review
5 of 5