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Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
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203 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Chicago St. Charles
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Showing 202: English reviews
Chicago, Illinois
Reviewed 21 August 2016

Had reserved a room here for a special occasion. Called in advance and spoke with Todd in Guest Services to make sure the room type selected would also be special and what ideas to make the evening memorable. He was so kind and courteous and genuine about helping make our stay extraordinary. Unfortunately due to a cardiac issue of a...

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Helpful?
Thank Nicki P
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Nicki p, First and foremost we are very sorry to hear about your devastating day. We hope all has been taken care of and things are looking up. Thank you for taking the time to mention two of our wonderful employees and the great work they do here at the Fairfield Inn & Suites. I will pass along the...

Chicago, Illinois
Reviewed 17 August 2016

Very Happy with cleanliness of the room and what the hotel offers. Shower and water pressure is really great, the bed(s) and pillows are very comfortable. I am happy with the pool, spa and excerise room. I couldnt have the breakfast because I worked at 4 am before breakfest at 6 am but no biggie.. Jacqui, at the front desk...

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Helpful?
Thank emilpaolone
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Emilpaolone, Thank you for the wonderful review of our property and we are pleased you get to experience our hospitality over the next 2 months. Also kudos to you for pointing out the terrific job Jacqui does day in and day out, She will do anything to make sure your stay is "Home away from home" Best wishes, Robert...

Hampton, Virginia
Reviewed 14 August 2016

This property is at the Marriott Fairfield Inn standard. The room was spacious and well cleaned. The bed and pillows were quite comfortable and reflects Marriott's focus on sleep comfort. The shower water pressure was good. I don't recommend the "free" breakfast hot buffet. The food quality wasn't great. Also when we were there we had satellite TV issues, during...

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Helpful?
Thank snowbliss1
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Snowbliss1, Thank you for your wonderful review. On behalf of our entire hotel staff, we are grateful that you took the time to share your experience. We pride ourselves on providing great service and accommodations and we are glad that you have felt our hospitality. I do however apologize for the satellite issue we had during your stay, The...

Reviewed 10 August 2016

Welcoming, warm and responsive are words to describe the staff at Fairfield Inn and Suites:) We, and several rooms of guests, were in St. Charles from out of state for our daughter's wedding. The rooms were clean, room and ready early. We enjoyed the amenities, especially the hot breakfast. After a Saturday of celebrations, we had time on Sunday morning...

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Helpful?
Thank Shari H
Scott C, Assistane General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Shari, Thank you for sharing your experience. It sounds as though you had a wonderful time with family and friends. I'm pleased we were able to be a small part of it. I hope to see you back should your travels bring back the the St.Charles area. Kindly, Scott C., AGM

Reviewed 10 August 2016 via mobile

I've stayed at this hotel frequently on business. Each and every time I arrive I am greeted with a smile and excellent service. Jacqui is particularly helpful and goes above and beyond to be sure the check in process is smooth and my stay is fantastic. 2 thumbs up!

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Helpful?
Thank DM126789
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear DM, Thank you so much for your fabulous review and your kind words regarding our staff. Jacqui takes takes it upon herself to ensure each guest has a memorable and fantastic experience. Thanks for sharing yours. Regards, Scott C.,AGM

Grant Park
Reviewed 7 August 2016 via mobile

Be aware when you check in Fairfield Inn will double debit your stay without making you aware that this is their policy. It has been 6 days since I stayed there and no credit back. Hotel manager will not return my call. Find another hotel to stay.

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Helpful?
Thank Douglas V
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Douglas, I apologize for the oversight we had, I hope and trust the issue has since been resolved. Feel free to reach me personally at the hotel if you would like to discuss this issue any further in advance. Robert P. GEA

Frydlant nad Ostravici, Czech Republic
Reviewed 22 July 2016

Our issue was a wedding nearby with people coming from many states and also from overseas. Some people said they needed a room, changed their minds, changed their minds back and then changed their minds a third time. Keeping track of all the rooms and reservations nearly drove me nuts. I started working with an employee named Cecily who was...

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Helpful?
Thank Tilcum
Scott C, Front Office Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Tilcum, Thank you so very much for your kind words regarding Cecily. She is truly a "rock star" and always goes above and beyond for all our quests to make each experience exceptional. I hope should your travels bring you back to the St. Charles area you'll remember us. Regards, Scott C.,AGM

Singapore, Singapore
Reviewed 7 July 2016

My son had surgery the next a.m. and it was great to be just a couple minutes away for a 5:30 a.m. arrival. Nice king suite with refrig and mic; sep bedroom with door; 2 tv's; room for rollaway with hide a bed as well. Worked well for 2 adults and 2 kids

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Helpful?
Thank Lisa_usaexpat
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Lisa, Thank you so much for sharing your experience at the Fairfield Inn & Suites. I'm pleased to hear the accommodations worked out well for you and your family. I trust all went well for your son. Again, thank you for taking the time to review us, Warmest regards, Scott C., AGM

Saint Charles, Illinois
Reviewed 30 June 2016

We were making a swing thru old haunts, visiting friends and this was our first visit to The Fairfield Inn and Suites in St. Charles. A great choice! Clean, comfortable, great value, great staff, great location. We were surprised at the amenities, the spread at breakfast vs. the others in this category. We will definitely be back and if you...

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Helpful?
Thank rcl5
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear rcl5, Thank you for this fantastic review. First and foremost we hope you had a great time visiting your friends in the area and pleased to hear our location was perfect for your needs. Thank you for acknowledging our great staffs hospitality, We really do try and make each guests stay memorable. We look forward to seeing you again...

Reviewed 4 June 2016 via mobile

Joanna at the front desk made us commited people to stay here. We came from Wa. state for an event at Moose International to find we made reservations at wrong Fairfield. She was over the top helpful in getting us a room here. Not so much to Naperville. Joanna is over the top on customer service! Thank you St. Charles!...

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Helpful?
Thank Lois K
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Lois K, Thank you for staying with us for your event. Joanna does an amazing job here and we are pleased you could experience her top notch hospitality. We hope to see you and your group back again in the near future Best regards, Rob P GEA

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Road, Saint Charles, IL 60174
Region: United States > Illinois > Saint Charles
Price Range: $168 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Chicago St. Charles staff and other travellers.
1 question
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Springfield, Missouri
2 days ago

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Questions? Get answers from Fairfield Inn & Suites Chicago St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor is best”
 of 5 bubbles bradwilhoite, 25 Jan 2017 | Read review
“We prefer the rooms facing east for the view and privacy, 3rd floor.”
 of 5 bubbles Pickey-Pickey, 16 Dec 2016 | Read review
“If you can, book a suite.”
 of 5 bubbles wdoll, 6 Dec 2016 | Read review
“Rooms on south side are quieter.”
 of 5 bubbles dano728, 25 Nov 2016 | Read review
“King Suites - very comfortable and roomy with a separate area with a couch and stereo and 2 TV's”
 of 5 bubbles annn336, 8 Nov 2016 | Read review
5 of 5