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The rooms were fine, the kitchen staff was wonderful but the desk clerks? Not very accommodating. Not at all. I found all 3 of the ones we dealt with to be borderline rude. I was there for a wedding and I know they had their...More
Response from Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 12 September 2016
Thank you for your time to review our property,
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay.
Upholding our commitment to provide a memorable experience with exceptional service...More
I would highly recommend working with Jennifer and her staff! They took great care of our guest speaker, the accommodations were wonderful and the staff is so very helpful! We will be back for sure! Thanks Jennifer!!More
Thank Teresa K
Response from Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 1 September 2016
Thank you for your kind words. I'm pleased to hear your guest had an exceptional experience during their recent stay. I'll certainly share your review with Jennifer and the rest of the staff as well. We look forward to many more of your...More
We stayed here for an equestrian competition at Lamplight. The staff was friendly and gracious. The rooms are clean and large. There is onsite laundry and it is close to good dining and shopping. The rooms could do for q bit of soundproofing but all-in-all...More
Response from Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 28 August 2016
Thank you so much for the wonderful comments on our hotel and staff, Our guest service staff is definitely one of a kind. I'm pleased that you were well taken care of for your stay and hope you enjoyed the equestrian competition.
Had reserved a room here for a special occasion. Called in advance and spoke with Todd in Guest Services to make sure the room type selected would also be special and what ideas to make the evening memorable. He was so kind and courteous and...More
Thank Nicki P
Response from Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 22 August 2016
Dear Nicki p,
First and foremost we are very sorry to hear about your devastating day. We hope all has been taken care of and things are looking up. Thank you for taking the time to mention two of our wonderful employees and the great...More
Very Happy with cleanliness of the room and what the hotel offers. Shower and water pressure is really great, the bed(s) and pillows are very comfortable. I am happy with the pool, spa and excerise room. I couldnt have the breakfast because I worked at...More
Response from Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 27 August 2016
Thank you for the wonderful review of our property and we are pleased you get to experience our hospitality over the next 2 months. Also kudos to you for pointing out the terrific job Jacqui does day in and day out, She will...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$121 - US$220 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles ,