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BEST WESTERN Inn of St. Charles

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342 Reviews from our TripAdvisor Community

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Showing 337: English reviews
North Bay, Canada
2 reviews
Reviewed 25 September 2016

The room was very clean, well stocked with the amenities. Needed an extra blanket and the Front Desk Staff were very helpful, all the people We met on this Trip at the hotel were friendly and very helpful. Bathroom very clean, beds well made, T.V. was great. The only bad thing i have to say is the pool was empty,... More 

Helpful?
Thank sparky200441
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear sparky200441, Thank you for such an awesome review. I cannot tell you how much we appreciate you taking the time to give our team and hotel such high praise. Your review is a highlight of what we want all our guests to mention in reviews - Our breakfast was good with many choices, our guest rooms were clean, but... More 

Upton, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 19 September 2016

I have stayed at several hotels in the Chicago area recently and by far for a place to sleep this was a hit in my book. The breakfast bar needs to be attended to a little more. They need to try some of the food that they are putting out on the bar and then they would understand what I... More 

Review collected in partnership with Best Western

Helpful?
Thank Christopher P
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Christopher P Thank you for your review. Thanks for your positive comment regarding our hotel and how much of a hit it is in your book. We appreciate when a guest notices the effort our hotel makes and takes the time to say thank you. While we do carry all the required items for the Best Western breakfast, we... More 

Omaha, United States
1 review
Reviewed 10 September 2016

CLEAN, friendly, kind, professional. I try to always stay at Best Western's for the reasons shown above. Always have experienced nothing but the Best from Best Western. Staff was great at giving us information regarding the area and things we could do to entertain ourselves.

Review collected in partnership with Best Western

Helpful?
Thank Diane B
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Diane B Thank you for your review. We appreciate you taking the time to tell us about your experience at our hotel. Thank you for the positive feedback regarding our “CLEAN” hotel and how kind, friendly and professional our staff was. Thank you for recognizing our efforts and also for being such a loyal customer to the Best Western Brand.... More 

Texas
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 August 2016 via mobile

We booked because the photos showed a hotel, but this is a motel with the room doors opening to the parking lot. We were assigned a smoking room, which did not work for us. Despite having a pre-paid reservation, the staff was gracious and refunded our money. If you are okay with a motel-style facility, the staff here is terrific.

Helpful?
Thank Beaucoupdetravel
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Beaucoupdetravel, Thank you for your review. We appreciate you taking the time to give us your feedback regarding your experience. I apologize if you were assigned a smoking room. We do offer several room types and that we failed to get your request correct is very disheartening to hear. I apologize for the extra charge, I was informed by... More 

Peshtigo, Wisconsin
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 August 2016

Older,yet very well maintained motel. Manager a front desk very nice and friendly. I liked room had refrigerator, larger than most flat screen tv. Internet worked well. Breakfast in am was decent, Every was very clean in this motel.All in all a decent place to stay at a very reasonable price. I would definitely stay here again if I am... More 

Helpful?
Thank Tom B
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Tom B WOW! Thanks for your 5 star review. We appreciate all of the wonderful compliments you shared with our other travelers. Thanks for the compliment regarding how well maintained our hotel is, we take pride in our appearance and appreciate when a guest notices our efforts. Thanks for the positive mention regarding our guest room amenities (large flat... More 

Chicago, Illinois
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 August 2016 via mobile

Best Western St. Charles was very clean and well managed. Room was spacious well appointed for a mid priced hotel. Overall a wonderful value. Breakfast was included and offered decent variety and was fresh. Hotel neighbors were quiet. Location very convenient. Would return.

Helpful?
Thank Steve G
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Steve G. Thank you for your review. First I would like to say thank you for all the awesome comments you shared with our trip advisor community. Thank you for the compliment regarding our “very” clean and “well” managed hotel. You can’t imagine how much those words mean to us. We really work hard on our appearance and compliments... More 

Level Contributor
4 reviews
Reviewed 16 August 2016

I find the Chicago area obnoxiously crowded, busy, expensive. This motel was a welcome surprise, with a great restaurant right next door, The Colonial. The staff at the Best Western was competent, helpful, friendly, professional. The room was affordable, large enough, well furnished (and everything worked well), clean, effectively refurbished. Air quality was good and the bed was very comfortable.... More 

Review collected in partnership with Best Western

Helpful?
Thank 47Tumbleweed
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear 47Tumbleweed Thank you for your review. I appreciate you taking the time to let us know about your experience. We strive to provide excellent service to our guest. I would like to take this time to say thank you for giving us such a wonderful compliment regarding our clean large guest rooms, guest room amenities, comfortable bed, and the... More 

1 review
Reviewed 14 August 2016 via mobile

Beware...this is a motel...not a hotel . We were supposed to stay 2 nights. The wash clothes were dirty and a cricket was in our air conditioner unit !! Really really bad and my husband thinks the owners LIVE there. We stayed one night only because it was going on midnight when we arrived ... we complained to the hotel... More 

Helpful?
Thank MaryHofmann
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear MaryHofmann, Thank you for your feedback. First I would like to offer an apology regarding your experience. I am deeply saddened by the fact that you did not enjoy your stay at our hotel. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to... More 

indiana
Level Contributor
144 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 August 2016

Clean room with functioning ac. Nice updated bathrooms but bedding was thrifty and interior rooms need to be updated. Convenient location. Part of hotel is still a motel and the other part that's is enclosed the exterior door are not locked so anyone could come in.

Helpful?
Thank pastabean
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear pastabean, Thank you for your review and feedback on what you enjoyed about your last visit to the Best Western – St. Charles. Thank you very much for your positive feedback. We appreciate you taking the time to compliment us on the clean guest rooms and updated bathrooms, and it is always exciting to read that a guest noticed... More 

Lincoln Park, MI, United States
1 review
Reviewed 3 August 2016

The room was clean, very friendly service, very accommodating staff both morning and night. The pool was clean and heated. Breakfast was okay. The hotel could use a larger eating area and maybe some benches/chairs outside as it was a beautiful weekend, but all in all we would consider staying here again when in town.

Review collected in partnership with Best Western

Helpful?
Thank Angela K
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Angela K, Thank you very much for your feedback. Your review is a highlight of what we want all our guest to mention in reviews. Our clean guest rooms, excellent breakfast, but most important, our customer service (staff) was very accommodating. We are extremely happy that you choose the Best Western – St. Charles, for your lodging needs. We... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
In addition to unbeatable value, and a great location at this St. Charles hotel, enjoy a complimentary local shuttle for groups of six rooms or more to the best the area has to offer. Explore historic downtown St. Charles. Shop to your heart's content at the Kane County Flea Market, Geneva Commons, Fox Valley Mall and Aurora Chicago Premium Outlets. Press your luck at Hollywood Casino in Aurora and Grand Victoria Casino in Elgin. Explore the Kane County Fairgrounds, Funway Entertainment Center and Pottawatomie Park. Attend special events, like the bi-annual Toy Show, Jukebox Show, annual Scarecrow Festival and more - all very popular with locals. Your St. Charles vacation experience is customizable to your interests when you stay at the BEST WESTERN Inn of St. Charles.After a full day out on the town, head back to this St. Charles BEST WESTERN for rest and relaxation. Each comfortable guest accommodation here offers complimentary high-speed Internet access, cable television with HBO(R), a microwave, refrigerator and all the comforts of home. Whirlpool rooms are also available upon request. Other amenities at this St. Charles hotel include complimentary Hot Breakfast with free newspaper each morning, plus a fitness center and an on-site outdoor heated Pool open seasonally. Please note there are no elevators at this hotel, so please request a downstairs room, if needed. ... more   less 

Additional Information about BEST WESTERN Inn of St. Charles

Address: 1635 East Main Street, Saint Charles, IL 60174
Region: United States > Illinois > Saint Charles
Price Range: $111 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn of St. Charles 2.5*
Number of rooms: 52
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Also Known As:
Best Western Saint Charles
Saint Charles Best Western
Hotel Style:
#2 Romantic Hotel in Saint Charles
#3 Business Hotel in Saint Charles
#5 Family Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inn of St. Charles staff and other travellers.
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Questions? Get answers from BEST WESTERN Inn of St. Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms have been remodeled so there all good”
 of 5 bubbles katiemoore2014, 2 Nov 2016 | Read review
“Very spacious enough Room for 3-4 people with no worries”
 of 5 bubbles sparky200441, 24 Sep 2016 | Read review
“Upper floor was very quiet”
 of 5 bubbles CalTheRebel, 30 Jun 2016 | Read review
“The executive building has interior doors. The older building has exterior doors.”
 of 5 bubbles LoveBeaches1017, 16 May 2016 | Read review
“Ask for an interior room”
 of 5 bubbles chrisbA1461YF, 10 Feb 2016 | Read review
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