We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Quality Inn & Suites

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Quality Inn & Suites
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

106 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Quality Inn & Suites
See the most recent reviews
Showing 106: English reviews
Michigan
Reviewed 10 September 2015

My daughter and I first stayed here shortly after the hotel changed from holiday inn. The service was great, friendly and helpful staff, and rooms were clean, never had a complaint until our most recent stay. We had to wait to check in even though it was passed the check in time in the afternoon which normally is not an...

 Report
Helpful?
Thank Flutefairy61
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

Omaha, Nebraska
Reviewed 7 September 2015

As I sit here thinking of what to say about this hotel I can not think of anything positive or nice to say. I suppose the location was conveniently located near shopping and restaurants but the rooms were terribly dirty and in need of some major cleaning and updating. Normally, I can look past outdated rooms but the cleanliness of...

 Report
Helpful?
Thank Non P
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

Riga
Reviewed 1 September 2015 via mobile

Rooms look just like the pictures. Newer and updated furnishings. Very clean, large king room, comfortable beds, good hot breakfast in the morning. Would most definately stay there again without hesitation.

 Report
Helpful?
Thank tamiRN210
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear TamiRN210 , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!...

Cookeville, Tennessee
Reviewed 18 August 2015

It was clean and the staff was nice and the breakfast was REALLY nice. Good location too, i would stay again and plan to on our next visit. Sign up for their point rewards CC and earn free nights and more

 Report
Helpful?
Thank 931shelly
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear 931shelly, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Edwardsville
Reviewed 1 August 2015

Our room was just fine. The beds were comfortable, the room spacious, the bathroom was fine. The lady at the desk, Bobbie, was very helpful. No complaints. I was worried because of negative reviews but all was very good!

 Report
Helpful?
Thank belcw
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Belcw Thank you for taking the time to write us regarding your recent stay with us at Quality Inn & Suites in St. Charles, IL. We are pleased that you experienced our excellent customer service and a warm welcome at your arrival. We pride ourselves with fresh clean rooms and our delicious hot breakfast buffet. We look forward to...

Danville, Illinois
Reviewed 27 July 2015

We made a last minute trip to St. Charles and all the other hotels were booked. We stopped by here and the lobby looked somewhat modern. Unfortunately, the rest of the building was very old. The layout is more like a motel than a hotel. Our room was located on the second floor in one of the wings that extend...

 Report
Helpful?
Thank jhambley
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear jhambley Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

Saint Cloud, Minnesota
Reviewed 14 July 2015

Platinum member with Choice so that brings me to a lot of hotels. Everything from the appearance of the outside, to the hallway carpet and rooms needs a serious update....Bed was older style that had major rib along outside that was hard to get used to....Room was on second floor with a crazy setup with no elevator..I will say the...

 Report
Helpful?
Thank SIOUXFANFOREVER
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Mam, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. May I first apologize that your stay was less then our high standards of customer service and clean fresh rooms that you would expect at Quality Inn & Suites On behalf of our entire team, I would like to apologize...

Reviewed 9 July 2015 via mobile

Stayed here for a couple of nights over the 4th of July weekend. The room was clean but had a worn out appearance. Pillows were almost flat from use,bathroom was tiny and there were some places where the grout was peeling off. Corridors were noisy and breakfast was average. I understand that Saint Charles is not among the favored tourist...

 Report
Helpful?
1Thank Ina1021
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Durango, Colorado
Reviewed 29 June 2015

Came to St Charles for a family wedding and booked an accessable room for my mother who uses a cane. Pro's: *Reasonably priced *Upon arrival, front desk staff member was very nice and when my mother requested the bottom floor, close to entrance, she was given what she wanted. *Beds in our room were very comfortable. *Hotel offers a nice...

 Report
Helpful?
Thank fletchandsus
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Ms Jeanne, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer...

Reviewed 29 June 2015 via mobile

I would never stay at the quality inn in st Charles Il they dont change the pillow case when guest leave it's pet friendly so the was the pet sheets with the sheets people sleep on dogs drink out the ice bucket that we put ice in and the head housekeeper doesn't like black people

 Report
Helpful?
Thank Dana G
Qistc, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Dana, May I first apologize that your stay was less then our high standards of customer service and clean fresh rooms that you would expect at Quality Inn & Suites. I would like to discuss your issues personally so that we can isure the issues you encountered will not happen again. Please contact me directly at your earliest convenience....

38 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (16)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (9)
Viewed
1:26
Videos (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (22)
Viewed
Hotel & Grounds (4)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Saint Charles
1.3 km away
Hampton Inn & Suites Chicago-Saint Charles
1.2 km away
Courtyard Chicago St. Charles
Courtyard Chicago St. Charles
#5 of 11 in Saint Charles
130 reviews
4.4 km away
Fairfield Inn & Suites Chicago St. Charles
Show Prices
Show Prices
Show Prices
3.2 km away
Hilton Garden Inn St. Charles
Hilton Garden Inn St. Charles
#3 of 11 in Saint Charles
441 reviews
1.9 km away
Country Inn & Suites By Carlson, St. Charles
5.7 km away
Comfort Inn & Suites
Comfort Inn & Suites
#2 of 2 in Geneva
135 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
We have just completed a lobby and breakfast room remodel. Welcome to the Quality Inn & Suites St. Charles! The moment you enter our newly renovated lobby, you are welcomed into a unique hotel with a mix of contemporary design and charming traditional ambiance complimented by personalized service and contemporary amenities.The Quality Inn & Suites St. Charles is located in the scenic Fox River Valley near many attractions such as the Kane County Fair Grounds, Fox Valley Ice Arena, Nobel Fool Theater and the Kane County Cougar s Baseball Stadium to name a few. In addition, we are approximately 2 miles west from the quaint shops, & numerous restaurants that downtown St. Charles has to offer. Business near by include, ConAgra Foods, Power Packaging, Siemens, Fermi Lab National Headquarters and Ball Horticultural. Our newly renovated St. Charles hotel features 122 guest rooms, two meeting rooms with 1,500 square feet of total meeting space, free wireless high-speed Internet access, and a seasonal outdoor pool. In addition, guest laundry & same day valet laundry services, a 24-hour business center, 24 hour fitness center and our complimentary Express Start breakfast bar served every morning 6 AM to 10 AM featuring Holiday Inn Express signature cinnamon rolls, rotating hot items & much more! Visit St. Charles, IL and Stay Smart at the Quality Inn & Suites. ... more   less 

Additional Information about Quality Inn & Suites

Address: 1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
Region: United States > Illinois > Saint Charles
Price Range: $96 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Choice Hotels and Hotels.com so you can book your Quality Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Chicago-St. Charles Hotel Saint Charles
Holiday Inn Saint Charles
Saint Charles Holiday Inn
Hotel Style:
#4 Business Hotel in Saint Charles
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
1 question
Ask a question
Saint Charles, Illinois

See all questions (1)

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel is built like a "C" so the higher room numbers are further from the front desk - you can walk outside during the summer”
 of 5 bubbles mtnwinegirl, 11 Mar 2017 | Read review
“back side was very quiet. but I think most of the motel would have been quiet.”
 of 5 bubbles coachdevito, 4 Oct 2016 | Read review
“There are no elevators so ask for first floor rooms if accessibility is an issue for you”
 of 5 bubbles akehcmbf, 29 Sep 2016 | Read review
“Quite & clean room”
 of 5 bubbles 921zhia, 3 Nov 2015 | Read review
“The Jacuzzi suite is very comfortable and has a rather large Jacuzzi.”
 of 5 bubbles daviddS6487WQ, 5 May 2015 | Read review
5 of 5