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Pheasant Run Resort

Orbitz.comUS$102*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$111*
US$102*
US$111*
US$111*
US$102*
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Pheasant Run Resort
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798 Reviews from our TripAdvisor Community

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Showing 797: English reviews
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Sioux City, Iowa
Reviewed 6 days ago NEW

Unfortunately it rained the entire time we were here. It looks like there would be a ton to do if the weather was nice. The golf course looked great and several swimming pools for families. Also, lunch options inside the hotel were good too. The bars are open but close at odd hours during certain days so definitely make alternative...

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Helpful?
Thank Sandy H
Reviewed 1 week ago via mobile

We stayed here for my son's birthday and I booked online 1 room. Was shown it would be 160 something dollars but they never sent me a confirmation. We stayed that night and room was very lacking for the price. Pool was ok but had way to much chlorine so we didn't stay in very long. Bourbon street was probably...

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Helpful?
Thank lt6118
Lindsay L, Front Office Manager at Pheasant Run Resort, responded to this review

Thank you for providing us feedback about your experience with us. Since your stay in December, we have made many improvements to our facility. Our arcade has been completely revitalized with brand new games and an air hockey table. We have also opened a new bar on Bourbon Street, an art gallery, and an iPanic escape room for guests to...

Saint Louis, Missouri
Reviewed 1 week ago via mobile

Reserved 9 rooms only received 8 rooms initially , went back to front desk for the last room. Front desk gave me the key to get a key to the 9th room only to receive a to a room that had people in the room. This happened twice. It was a very unpleasant experience. The rooms were dirty and in...

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Helpful?
Thank erosas1
Lindsay L, Front Office Manager at Pheasant Run Resort, responded to this review

Thank you so much for your feedback. I am truly sorry that you had such an unpleasant experience with us! After speaking to the team members working the evening of your arrival, it looks as though all 9 of your rooms were checked-in under the same name and we mistakenly issued you two sets of keys to the same room....

Marion, Illinois
Reviewed 1 week ago via mobile

We stayed at Pheasant Run for a conference and had, what I assume to be, a basic room. The room itself was clean and spacious but was definitely well worn. In fact, the entire place seemed like it needed a major update or overhaul. I'll bet this place was big in the 70s & 80s...The game room/arcade was a joke...

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Helpful?
Thank ANR_78
Lindsay L, Front Office Manager at Pheasant Run Resort, responded to this review

Thank you for sharing your experience with us. I am disappointed to learn that you did not enjoy your time with us. As you may know, we have begun a multi-million dollar renovation process that will include modernizing both our guest rooms and public areas. Since your time with us, we also removed the pool table from the game room...

Winthrop Harbor, Illinois
Reviewed 1 week ago

Stayed here for a conference. If you are there following a tight schedule within the resort, allow yourself time to get from one end to another. We had lunch at one of the several convenient eateries found in the property and unfortunately, the service was not what I was hoping for. We waited at least 15 minutes for someone to...

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Helpful?
Thank rakherm
Darien, Illinois
Reviewed 2 weeks ago

The resort has great bones....a great potential for real investors or a corporate giant to come in and rescue. The golf course is well kept and appears updated, but that's the extent of greatness to this resort. The entrance needs a face lift because despite the old adage: "you don't judge a book by it's cover", you really do. It...

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Helpful?
Thank SuzyQ225
Lindsay L, Front Office Manager at Pheasant Run Resort, responded to this review

Thank you so much for sharing your experience with us; your feedback is greatly appreciated and we are glad you chose to stay with us at Pheasant Run Resort. Our resort is in the midst of a multi-million dollar renovation, which will include updating all of the public areas and relocating the front entrance to a more central location. We...

Chicago, Illinois
Reviewed 4 weeks ago

This is a very dated property...old, maze-like, messed up parking. Yes this property is in need of a renovation. But, the staff is friendly, competant, and hard working. I had the package that included dinner at Harvast restaurant, Zanie's tickets, and Sunday brunch. Parking was a bit of a hassle, we didn't see a bell hop to help with luggage,...

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Helpful?
Thank Ilse1959
Lindsay L, Front Office Manager at Pheasant Run Resort, responded to this review

Thank you for your feedback. I am beyond thrilled that our team made such a fantastic impression on you! I apologize that our bellstaff was not able to assist you with your luggage but it seems like the rest of the team was able to make up for it. I hope you will join us again soon to check on...

Fairfax, Virginia
Reviewed 4 weeks ago

We only spent one night but from what we saw it was a great location. We were there for a gymnastic meet and enjoyed the bed. There are two pools which were warm and most hotels don't have warm pools. At least one was indoor/outdoor. I don't remember if the other was. The customer service was good. I actually made...

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Helpful?
Thank GermanyTwodals
Lindsay L, Front Office Manager at Pheasant Run Resort, responded to this review

Thank you so much for sharing your experience with us and choosing to stay at our resort during your daughter's gymnastics competition. I hope you decide to stay with us again so you can enjoy all of the wonderful amenities you missed while you were here. In just a few weeks, our Splash Bar will be open, offering live entertainment...

Chicago, Illinois
Reviewed 17 April 2017 via mobile

I was hesitant to stay here based on previous reviews but I'm so glad I did. The 4 of us stayed in a 2 queen tower room on Easter weekend and I really have nothing but good to say about the place. The resort is big with a ton of things to do for kids and adults. Two beautiful well...

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Helpful?
Thank GN267
Lindsay L, Front Office Manager at Pheasant Run Resort, responded to this review

Thank you so much for sharing your fantastic review! More importantly, thank you for giving our Resort a chance! Your compliments and kind words mean the world to our team and I will be sure to pass along your praises. I am so thrilled your stay was a success and I hope we will see you again soon!

Elmhurst, Illinois
Reviewed 9 April 2017

We stayed here during spring break for one night. We have been doing this for many years when we aren't going on planned vacation. We have always loved the heated indoor/outdoor pool as you can't find that feature at many resorts. We were so disappointed. We had to change rooms as ours had a leaky ceiling, stained carpets, and an...

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1Thank flowerbox2017
Lindsay L, Front Office Manager at Pheasant Run Resort, responded to this review

Thank you so much for your review. I am genuinely sorry that you did not enjoy your most recent stay with us. What you experienced in your initial room and at our pool was unacceptable and I am glad the front desk was able to address some of those concerns, as they always want our guests to have the best...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
For more than 50 years, our unique combination of onsite entertainment, recreation, delicious dining, and sprawling venues have established Pheasant Run Resort as a Midwestern treasure. With 293 guest rooms and more than 80,000 square feet of premium event space, Pheasant Run is like a city in and of itself, complete with hotel rooms, theater, live comedy, diverse restaurants, golf, tennis, and swimming! We have the ideal indoor or outdoor space for your wedding, an experienced team of planners to help with your meeting or convention, and friendly staff waiting to make your stay remarkable. Bright lights, small city. Those four words describe the lively country feel of the Pheasant Run Resort. From sidesplitting laughs to award-winning theater, to live music, all the fun you desire is right here at our resort. Join us for popular productions in our Mainstage Theater, and see the Midwest's funniest comedians at Zanies Comedy Club. Small town service, big city taste. Inspired by the culinary spirit of the South and the heart of the Midwest, our diverse restaurants in St. Charles, IL, feature a world of fresh, seasonal flavors. Experience farm-to-fork fine dining, Cajun-Creole cuisine, a high-energy sports bar, a scenic café, ice cream shop, or jazzy garden buffet, all right here. And with seasonal events like poolside BBQs and Mardi Gras parties, you'll always enjoy fabulous food and fun at the Run. Take in 18 holes of championship golf or schedule a relaxing massage at Spa Vargas Wellness!! Whatever you choose, you'll experience the charming side of Chicago! ... more   less 

Additional Information about Pheasant Run Resort

Address: 4051 E Main St, Saint Charles, IL 60174-5201
Region: United States > Illinois > Saint Charles
Price Range: $203 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pheasant Run Resort 3*
Number of rooms: 293
Reservation Options:
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Also Known As:
Pheasant Run Hotel Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Pheasant Run Resort staff and other travellers.
13 questions
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Questions? Get answers from Pheasant Run Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room in the tower. I am pretty sure they are more updated.”
sandyhM601NJ, 23 May 2017 | Read review
“Tower was suppose to be recently renovated but still looked dated to me”
SuzyQ225, 9 May 2017 | Read review
“Tower rooms seem to be more updated”
Nichole2003Chicago, 1 Mar 2017 | Read review
“Get a Tower Room overlooking the golf course.”
Hroswitha, 20 Feb 2017 | Read review
“If you want to be closer to the "action" and quieter rooms don't mind paying a little more , choose a tower room. They are nicer.”
stevenjC8459IY, 20 Feb 2017 | Read review
5 of 5
Orbitz.com
US$102* /night
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Groupon.comUS$111
Expedia.comUS$102
Hotels.comUS$102
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Prices are for 1 room, 2 adults
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