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Pheasant Run Resort and Convention Center

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Pheasant Run Resort and Convention Center
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781 Reviews from our TripAdvisor Community

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Showing 780: English reviews
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Maywood, New Jersey
Reviewed 5 days ago NEW

My husband and I went to Pheasant Run to celebrate our Anniversary with a local getaway. Our experience at Pheasant Run was not such a good experience. During our stay we checked in and was given a room with a window that had tap hanging from around it where you can here the air in the room. My opinion is...

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Helpful?
Thank pbkm2007
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

We apologize your stay with us was anything short of a 5-star experience. From the impression you received from out team to condition of your guestroom, what you have described in your review is far from the standards and expectations set at the hotel and we hope you notified our staff so we had the opportunity to correct and address...

Reviewed 6 days ago NEWvia mobile

Checking into/leaving hotel was a breeze. Clean facility. Everyone was friendly. Rooms were large. Only complaint- when needed more towels front desk said they would be right up and never came. Very disappointing.

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Helpful?
Thank Stephanie W
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for sharing your experience with us and I hope you had a fantastic Valentine's Day at our resort. I am glad our team was able to make you feel welcome and am so sorry that your towels were not promptly delivered. Thank you for letting us know that we can determine what went wrong and improve for the...

HANOVER PARK
Reviewed 6 days ago NEW

We have been coming to this resort annually for a convention for several years. The room furnishings need updating, but our room was clean and comfortable. This resort has some of the most interesting and comfortable public spaces, but these too are showing their age. It appears that the first floor of the courtyard wing is not being used. When...

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Helpful?
Thank Kathryn W
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for your review and your loyalty. It is great to hear that you join us year after year. Our Golf Wing will be renovated soon and many of our public areas have already been updated, so I am confident the rooms will soon be refreshed. But don't worry; we will be sure to keep that warm,...

Milwaukee, Wisconsin
Reviewed 6 days ago NEW

We stayed here 2 years ago for the Military History Fest and ended up being stuck there an extra night because of a snow storm. The way that the staff treated us then made us want to come back again. A lot of them were stuck there too and the absolute best was made in a bad situation. We came...

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Helpful?
Thank stevenjC8459IY
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

We’re happy to read our staff was so great that you decided to return! Every one of us strives to deliver the best service possible and loves taking care of our guests. In addition to the hotel’s ample amenities, including the country's first indoor/outdoor pool and six food outlets, we have a spa, golf course and comedy club. There is...

Reviewed 1 week ago

Not to mislead anyone, this property appears to be at a tipping point and some decision need to be made about the future of the property. Having said that, given this area of the State, the accommodations were okay. I stated in the upper floor of the tower bldg. so the view was nice. The bed was comfortable and I...

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Helpful?
1Thank Kenneth M
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for sharing your experience with us. I am glad that you had a pleasant experience while with us. Our resort is undergoing a revitalization and I know that we will be able to ease your concerns about our future. Things are only going to improve. I am terribly sorry about the problems you experienced with the water in...

Reviewed 1 week ago via mobile

We have been coming to Pheasant Run for 40 years. We have many fond memories of our many times staying here. Each year it gets more dissapointing. It may be because it is old and the younger people do not go here. When we came 30 years ago it had two high end restaurants which were exceptional. Now they have...

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Helpful?
Thank jjmg4423
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for sharing your experience with us and for your continued loyalty! It is so nice to hear that we are part of your family's memories and hope that will continue for generations to come. You are correct that our theater did close, but we are hopeful that a new production company will be occupying that space...

Saint Charles, Illinois
Reviewed 1 week ago

They have remodeled the resort for the most part and it looks nice, and I am not sure our room was remodeled yet bc we still had an old box TV (no hiDef). The pool was warm but overcrowded with kids but I guess that is what to expect during this busy weekend. If you ever have any complaints the...

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Helpful?
Thank KathleenPR
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for joining us for the Home Show; I am glad you enjoyed your time with us and appreciate your feedback. We are working hard to revitalize all of our guest rooms. Although the process has begun, we have not completed all the great changes planned, including new televisions in our Golf Wing. Nevertheless, I am thrilled that our...

Chicago, Illinois
Reviewed 1 week ago

I stayed here for an event and received a group rate. For $100m the room was dated but very clean and spacious. (The lighting on the bathroom mirror was scary.) We had a view of the pool, which is awesome. Heated and indoor/outdoor. They have a craft table for the kids on the weekend from 11-4 and the place is...

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Helpful?
Thank Christean H
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for sharing your great review with everyone. More importantly, thank you for choosing to stay at our resort during your event. It sounds like you were really able to enjoy a ton of our amenities, especially the ones for the entire family. Your compliments mean the world to our team and I will be sure to...

Greenwood, South Carolina
Reviewed 2 weeks ago

I was here for six nights attending a fishing and sportman show where I had a booth. The hotel staff was very accommodating, the rooms were clean and overall was a very pleasant stay. It was very cold and snowy outside so I didn't get to explore the outside much. Having a mini fridge & microwave in the room made...

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Helpful?
Thank Likit7848
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

What a nice review! Thank you so much for sharing with us. It is great that you had a pleasant stay with us and I hope the show went well for you. We love hosting your event and hope that you will join us again when it returns next time.

Reviewed 2 weeks ago

I spoke to the sweetest person at the Hotel (Krissy McDonald ) when receiving a stay from my sister in law and the name had to be fixed . I had to call her twice and both times so helpful to me. I am super excited about staying there this weekend. I am sure the staff will be just a...

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Helpful?
Thank Liz E
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Liz, this is such a lovely compliment. Krissy really is wonderful and is a great reflection of the level of service for which we aim. I am so glad she was able to help you and we look forward to you joining us for your stay.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning

Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 East Main Street, Saint Charles, IL 60174
Region: United States > Illinois > Saint Charles
Price Range: $180 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
Number of rooms: 293
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Also Known As:
Pheasant Run Hotel Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Pheasant Run Resort and Convention Center staff and other travellers.
12 questions
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Questions? Get answers from Pheasant Run Resort and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a Tower Room overlooking the golf course.”
 of 5 bubbles Hroswitha, 20 Feb 2017 | Read review
“If you want to be closer to the "action" and quieter rooms don't mind paying a little more , choose a tower room. They are nicer.”
 of 5 bubbles stevenjC8459IY, 20 Feb 2017 | Read review
“The rooms facing the pool were a bit loud but quiet by midnight. There is a fire pit by the pool.”
 of 5 bubbles christeanh2015, 13 Feb 2017 | Read review
“The property is VERY spread out so check where your room is first..”
 of 5 bubbles Likit7848, 10 Feb 2017 | Read review
“Wide range to choose from”
 of 5 bubbles 822garyd, 6 Feb 2017 | Read review
5 of 5