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Courtyard Chicago St. Charles

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131 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Bloomington, Illinois
Reviewed 13 October 2015

The room was clean. However the toiletries had been used. The check in staff was friendly. The coffee shop in the lobby had a staff member that was not at all friendly and was actually quite rude. Also in the room you were able to hear everything next door.

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Helpful?
Thank Sadie C
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review

Thank you for sharing your comments on Trip Advisor. I glad you found our front desk friendly and your room clean. I am sorry to hear about the rude service you received in our Bistro and will address that right away. I am also sorry to hear that you heard your neighbors. We do have staff here 24 hours a...

Folsom, California
Reviewed 17 September 2015 via mobile

Just stayed here for a wedding and we were very happy with our accommodations. We were part of a block of rooms, so a wedding discount was given which helped with the price. Adam rocks! Thank you! Rooms were spacious and clean. Only negative in the room was a very small vanity/sink area and dim lighting in the vanity area....

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Helpful?
Thank TwoDeez1
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review

Thank you very much for your wonderful comments about the hotel. We love Adam as much as you do and was thrilled to host his sister's wedding. I am so glad everyone enjoyed their stay. Thank you for sharing your experience on Trip Advisor.

Chicago, Illinois
Reviewed 15 September 2015

Just stayed here for a wedding in September. The rooms, lobby, and even the hallways have been nicely updated. We used one of the conference rooms off of the lobby for the bridal party to get ready - plenty of space, attentive staff, and good breakfast. Check in was fast and the bridal party were all able to check in...

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Helpful?
Thank Jessie B
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review

Thank you for sharing your stay on Trip Advisor. I am so glad to hear the hotel was the perfect place for the wedding. Our lobby is very spacious allowing families to meet and gather. It is also nice having the meeting room for the bride and her friends to get ready. We keep a close eye on our weddings...

Delray Beach, Florida, United States
Reviewed 10 August 2015

This is truly an amazing hotel to stay at anywhere in the United States, why, because it takes a great manager and staff to make a great hotel. When one is committed to Style, Cleanliness, great staff and wonderful attitude, look no further than G.M. Barbara Merigold. Her dedication and commitment are what makes the Courtyard Saint Charles in Illinois...

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Helpful?
Thank Frank W
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review

It is music to my ears when I hear "Honey, I'm home." We treasure our loyal guests and enjoy getting to know our new ones. A hotel can have all the bells and whistles, but it needs a truly good staff to make a stay special. The staff here really takes that to heart. Thank you for acknowledging me and...

Houston, Texas
Reviewed 10 August 2015

Was not pleased to pay a rate of 167.00 and the have to pay for coffee the next morning. I am not a breakfast person but I do like coffee in the morning. I hate Starbucks and this is what they serve, No options. SUCKS

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Thank Wkizziah
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review

Thank you for sharing your stay on Trip Advisor. I understand you are a coffee fan, but not a Starbuck's fan. We do serve Starbuck's coffee in our restaurant, which then restricts us from offering other coffee in our lobby. Our second option to the Starbuck's is our guest room coffee. We just added single cup brewers to our rooms...

Chicago, Illinois, United States
Reviewed 9 August 2015 via mobile

Just stayed here 2 nights for my sisters wedding. From the point of checking in to checking out, this place was amazing! We received a wedding rate of $129/night if booked by a certain date. Very affordable! Our room was much larger and nicer than expected!! I kept telling everyone at the rehearsal, "The hotel is SO nice!" The lobby...

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Helpful?
Thank Deanna L
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review

Thank you for your kind comments about the hotel. We love it as much as you do! I am glad to hear that you and your family had a wonderful time at the wedding and enjoyed the large spaces the hotel has to offer. We appreciate you sharing your feedback on Trip Advisor and hope to see you and your...

Irving, Texas
Reviewed 31 July 2015

One would expect, with these brands, that they would offer a free breakfast - but not Courtyard. For that you'd need to stay at the Hampton Inn which is on the opposite side of the street. Not much to comment - sink area very small, old type a/c in the wall which was noisy - I also had a connecting...

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Thank srwemail
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review

Thank you for taking the time to share your stay on Trip Advisor. I understand that a complimentary breakfast is important to you. Marriott does offer four brands that do include a breakfast: Residence Inn, Springhill Suites, Fairfield Inn, and Towneplace Suites. Courtyard properties offer a Bistro restaurant/bar instead. We are able to provide Starbuck's coffee, and items made fresh...

Joshua Tree, California
Reviewed 23 July 2015

Stayed here again since last year and only gets better. rooms always cleaned properly, staff when entering- courteous, and smiling. easy access and quiet area. some rooms have balconies to view surrounding greenery. wifi is good and has small but easy indoor pool

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Thank srimanone
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review

I am so glad to hear that you returned to our hotel for another visit and found our rooms and staff consistent with your last visit. We have very little turnover at the hotel. Most staff members have been there since the hotel opened over 15 years ago. Our housekeepers are dedicated to providing clean rooms and our front desk...

Reviewed 16 July 2015 via mobile

My family stayed a couple of nights for a family reunion in downtown Chicago. The Manager Barbara actually drove my family to the train station when the Marriott Van was used elsewhere. I have never seen this dedication to customer service in the hotel industry! The gym and pool are close to the restroom and elevator which is very convenient....

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Helpful?
Thank sandra_valderrama
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review

Thank you very much for filling out a survey about the hotel. It was my pleasure to drive you to the train station. With the trains coming by every hour or two in the afternoon, I didn't want you to have to wait for the next one. I hope you and your family had a wonderful time sight seeing in...

Ocean City, New Jersey
Reviewed 9 July 2015

This is a nice Courtyard property. The staff was responsive and always attempting to meet my needs. The rooms are basic the towels well below average, air conditioning unit (above average). Everything else - standard. The restaurant is average and the food is like (of course) every other Courtyard (flatbread and sandwiches, etc...) - so nothing to get excited about....

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Helpful?
Thank jackson55555
BMERIGOLD, General Manager at Courtyard Chicago St. Charles, responded to this review

Thank you for your nice comments about the hotel and our staff. Our lobby computers are scheduled for an upgrade this month. We are very excited. We appreciate your feedback and hope you visit again when your travels bring you back to St. Charles.

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Book Direct and Save VIEW PHOTOS Our Hotel Photos Rooms Deals Dining Fitness Local Area Map Meetings Weddings Explore downtown from our Chicago St. Charles hotel The Courtyard Chicago St. Charles hotel is nestled on a quiet corner, just a mile from downtown and within walking distance to shops and restaurants. Our hotel near Chicago serves a charming historic town on the Fox River, less than an hour from downtown and within easy reach DuPage County Airport. Shop nearby Charlestowne mall or attend events at both the Mega Center and the QCenter. You'll feel right at home in a comfortable renovated hotel room featuring a large work area, in-room coffee and complimentary weekday newspaper. We also offer complimentary wireless Internet access throughout the hotel. Start your morning off with reasonably priced breakfast options or a Starbuck's coffee. After a day of meetings or shopping, rejuvenate in our indoor heated pool or whirlpool, or relax by the fire in our cozy lobby lounge featuring a full bar. And if you're hosting a rehearsal dinner or looking for accommodations for overnight guests, we can customize a wedding package just for you. ... more   less 

Additional Information about Courtyard Chicago St. Charles

Address: 700 Courtyard Dr, Saint Charles, IL 60174-1497
Region: United States > Illinois > Saint Charles
Price Range: $152 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago St. Charles 3*
Number of rooms: 121
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Also Known As:
Courtyard By Marriott Chicago St. Charles Hotel Saint Charles
Courtyard Saint Charles
Saint Charles Marriott
Saint Charles Courtyard
Hotel Style:
#2 Family Hotel in Saint Charles
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Questions & Answers

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Questions? Get answers from Courtyard Chicago St. Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a balcony.”
jenou, 23 Aug 2016 | Read review
“The room with the balcony was totally worth the cost.”
ScubaGiggi, 23 Aug 2016 | Read review
“Back of hotel away from parking as they are quite.”
frankw487, 12 Aug 2016 | Read review
“Enjoy the balcony rooms”
JenniElaine, 18 Jul 2016 | Read review
“Ask for a room with a patio”
davidjnewman, 12 Apr 2016 | Read review
5 of 5