We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I had some personal issues and the staff responded very well. When my 13 year old twins came for the weekend they arranged for a 2 bed room. The location is great, and clean. The coffee is hot and fresh!More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, General Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 3 weeks ago
Thank you for posting your kind review of Extended Stay America - Chicago - Schaumburg - I-90. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They...More
They simply get it. from management on down... they are the best ES in the Chicago area, hands down! I always just talk to them and they just make it happen. So, if your ever in the O'Hare area, for best for needed rest, this...More
Thank Curtis J
Response from Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 7 April 2017
Your feedback is important. Thank you for sharing. We appreciate your kind comments regarding our hotel. We are glad to have been able to accommodate you so well. Thank you again for your review. We look forward to seeing you in the future, should your...More
We are very disappointed in Extended stay America Schaumburg IL which was recommended to us by a friend. We had an urgent issue in our home which required us to leave the home for 3-4 days while unexpected repairs were needed. Extended stay had the...More
Response from 00esa, General Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 23 May 2017
Thank you for your comments. Please accept our apologies for the less than positive experience you had with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. I have alerted...More
Staff was judgmental, uninformed, talked broken Spanish, unorganized, not friendly. Housekeeping was very friendly, helped with everything, halls was noisy and saw paper in the halls and around the building. Kitchen had older plates, pots pans, handle on pans were broken, stove was old and...More
Thank Jeni L
Response from Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 5 April 2017
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that this has not been the best experience for you in regards to the pots and pans and items you saw in...More
I checked into this hotel simply because others I would be working with had booked a stay there. The minute I walked in I knew. The smell is a combination of moldy, ashtray with an attempt to cover with bad air freshener. Multiple pillows all...More
Response from Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 3 April 2017
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay was not up to the standards that we expect here at Extended Stay America. Please accept my apology. In response to your feedback,...More
US$73 - US$94 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
TripAdvisor is proud to partner with Extended Stay, Booking.com, Travelocity, Hotels.com, Expedia, Hotwire, TripOnline SA and Cancelon so you can book your Extended Stay America - Chicago - Schaumburg - I-90 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.