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Extended Stay America - Chicago - Schaumburg - I-90

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Extended Stay America - Chicago - Schaumburg - I-90
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63 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago - Schaumburg - I-90
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Showing 62: English reviews
Palatine, Illinois
Reviewed 5 May 2016

Let me start by saying that I got a really good deal on this place. I did my due diligence and read the awful reviews and such. I gotta tell you.. after reading the reviews, I was a little scared. The front desk staff was accommodating, pleasant and professional. Although there were no dishes in the room, the person that...

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Helpful?
Thank tb0027
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know about the cleanliness issues you experienced. I will be sure to share your feedback with our housekeeping staff and will make sure we are thoroughly inspecting our linens. Still, I am glad to read that you had a satisfactory stay and enjoyed our...

Cincinnati, Ohio
Reviewed 15 April 2016

Simply stated, the Management and Staff were excellent. They went above and beyond to meet my needs consistently over a four month period of time. They were always accommodating and there is not a better value for the services rendered. The property is well maintained, clean, and run efficiently.

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Helpful?
Thank RodneyVincent
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you for taking the time to write such a wonderful review. I am so pleased to hear that we provided you with exceptional customer service! I will be sure to share your feedback with our entire staff. It’s great to read that you found our hotel to be a good value! Thank you again for your kind words. The...

Chicago, Illinois
Reviewed 4 March 2016 via mobile

I booked a room here ..What a horrible experience.When my husband and I woke up the next day, we had been bitten by bad bugs.We pulled back the bedding it was filthy, all types of stains..When we pulled the bed from the wall obviously house keeping doesn't clean behind there. There was an empty condom wrapper..Just gross!! I would NEVER...

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Helpful?
Thank Elaine M
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate...

Schaumburg, Illinois
Reviewed 1 March 2016

Again I find myself at this property.I enjoy the stay and again really good experience with the staff.Gen. manager and his staff are pleasant and attentive to your needs.the location is close to dinning and shopping.I find no reason not to stay again at this property.

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Helpful?
Thank number269
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a good experience and enjoyed our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Baltimore, Maryland
Reviewed 2 January 2016 via mobile

This place is definitely a home away from home. Full kitchen with everything necessary utensils and cookware to cook a complete meal. I stayed here for 5 days while searching for a house as I moved from another state. Never saw housekeeping while there. I stayed a 5 days.

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1Thank Chantele B
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that we failed to explain our housekeeping policy. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. We are sorry for this issue, but are glad to read that...

Palatine, Illinois
Reviewed 1 December 2015

I stayed here for 3 weeks in November because the normal hotel where I stay was booked up. The staff is great when you can get them. Don't try late at night or early morning. They say to use the phone but the several occasions I did, either no one answered or went to a service who never relayed the...

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Thank tomgX1848XH
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that your stay was not to our company’s high standards. To prevent this from happening again, I will coach our staff to ensure we are responding to guest needs in a timely manner as well as closely inspecting our linens and dishware sets....

Schaumburg, Illinois
Reviewed 20 October 2015

Manager Jim and his staff go the distance to make your stay as pleasant as possible,I find that everyone was helpful and accommodating.Nice grab and go beverages, breakfast snacks,clean,and a good location.

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Helpful?
Thank number269
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to read that our staff went above and beyond to provide you with a great stay! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 26 August 2015 via mobile

The hotel wasn't very good but it was decently priced. The carbon monoxide monitor was beeping through the night but staff was very apologetic and gave me a discount on the room. Katie checked me in and she was so friendly and helpful.

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Thank Kelly P
Houlton, Maine
Reviewed 21 August 2015 via mobile

First of all, let me start by saying not only have I stayed in many hotels this past year but I am also employed by a different hotel chain, working the front desk, so I have an idea of how this hotel business works and to go even further- customer service. The level of incompetence that the front desk staff...

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Helpful?
Thank Ronna P
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you for taking the time to complete a review. I sincerely apologize for your experience at check-in. To uphold our company’s high standards, I will be reviewing our check-in procedures with our front desk staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, please reach...

FLORIDA
Reviewed 18 June 2015 via mobile

Stayed for four nights while in town for work. The staff was very friendly. Enjoyed the suite room and the fast wifi. A fairly quiet property. The grab and go breakfast was a nice touch and plenty of coffees to choose from. Plenty of work space and room to move about. Tons to eat and drink within a couple minute...

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Helpful?
Thank unfdoug
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear you enjoyed our grab-and-go breakfast as well as our convenient location. I truly appreciate your kind comments regarding our friendly staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Schaumburg - I-90

Address: 2000 North Roselle Road, Schaumburg, IL 60195
Region: United States > Illinois > Schaumburg
Price Range: $98 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Schaumburg - I-90 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Schaumburg Extended Stay
Extended Stay Schaumburg
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Questions & Answers

Questions? Get answers from Extended Stay America - Chicago - Schaumburg - I-90 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5