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Four Points by Sheraton Chicago O'Hare Airport

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720 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Chicago O'Hare Airport
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Showing 676: English reviews
Reviewed 15 March 2015 via mobile

It's obvious they don't care about their guests with early flights out of O'Hare!!!! They only care about extra parking money and wedding receptions!!!! Shame on you, Four Points Sheraton! You are right next to the airport, yet could care less about people needing to actually sleep! 😡

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Helpful?
2Thank All4theDogs
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear All4theDogs, We are alarmed by your review because it’s our team’s priority to provide each of our guests with a comfortable environment and the best possible service. We sincerely apologize you did not have an enjoyable experience while staying with us. Our General Manager, Arun Sharma, would like to personally rectify your stay at our hotel. Should you like...

King of Prussia, United States
Reviewed 12 March 2015

Got this hotel recently in my visit to Chicago. This is not very near to the airport but they have shuttle from airport. I got in some trouble to get checked in because hotels.com did not pass on the correct information. After a few calls, this got sorted out. Their lobby is getting revamped now. So there are worked in...

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1Thank Unni M
Wakefield, Michigan
Reviewed 6 March 2015

The room was dirty...needed a really good vacuuming and bathroom scrub...the duvet was dingy looking and needed bleached...the good part was service...was efficient and fast...at front desk and Mirage restaurant...the pillows were hard...and large...which seems to be norm everywhere now...but not conducive to good sleep. The hot tub is extremely small and looked dirty also...

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2Thank culaugh2012
Leadville, Colorado
Reviewed 5 March 2015

I work in the hospitality/hotel front desk front lines. When I go to a hotel I expect the same service I give since its not only a job but a passion. Upon arrival, yes it is a great location and easy to find. Nancy at the front desk seemed annoyed that I was trying to check in early and when...

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2Thank Princeton1212
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Princeton1212, We apologize for the poor service you experienced during your stay, as it is extremely important to our team to achieve the highest customer satisfaction. We understand your frustration and have shared your experience with our team so we may provide better service to future guests. Thank you for providing us with your honest feedback, and apologize again...

Waterloo, Iowa
Reviewed 4 March 2015

We usually stay here as it's so close and has a good 'park and fly' option. We had upgraded to a suite and it's huge! Nice Jacuzzi tub in the room, nice kitchenette. Great bed and pillows - we had a good night's sleep. The amenities seem to have gone down in quality - the shampoo is so watered down...

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1Thank tawney112
Wisconsin
Reviewed 2 March 2015

We stayed overnight to catch an early flight. The hotel offers appetizers, which consisted of meatballs and dried up something. No big deal really as we were going to have dinner. Our room was frigid, as was that of the entire group of us traveling, about 40. We turned up the heat, but you could not access the fan, which...

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1Thank Jeanne S
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Jeanne S, Although we are glad you received great service from our shuttle driver, we regret to hear of your poor experience while staying with us. Our team strives to provide our guests with a comfortable stay, and we are very sorry you did not have a more enjoyable experience. Please rest assured that your comments in regard to...

Chicago, Illinois
Reviewed 22 February 2015

We chose Four Points for their park n fly option. Hotel is situated close to the airport. Airport shuttle runs every 20 minutes on the hour. Rooms were surprisingly nice (assume they must have been updated recently). Free wi-fi. Park n Fly parking lot was nearly full. Assume during peak times you have to get there early to get a...

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1Thank LeoPeters
Fourpointsohare, General Manager at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Leo Peters, thank you for taking the time to post the review about your recent experience at Four Points O'Hare. We sincerely appreciate your comments and working diligently to update the entire property. We look forward to see you again and show case the brand new product. Warm Regards, Arun Sharma

Peoria, Illinois
Reviewed 3 February 2015

We stayed one night in this hotel. We had an early flight to catch in the morning and decided that this hotel would suit our needs. We chose the Park and Fly option and took advantage of the hotel shuttle to O'Hare Airport. The room was definitely outdated. The hotel is under renovation and hopefully the rooms will be better...

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2Thank satchel21
Winnipeg, Canada
Reviewed 31 January 2015

The property was "fine", as expected and comfortable as Four Points are ... they are hardly, though, an airport hotel I understand that a new runway has been built that means access to the hotel is either by an hourly shuttle (completely inadequate in the morning period) or a $25 cab ride! Had I realised the distances involved, I would...

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Thank MaxGlobetrotter
Madison, Wisconsin
Reviewed 15 January 2015

We stayed here as a Park and Fly option for an early flight the next day. The rooms was not very clean and really dark and dated. The hallways look like they needed a good vacuuming and the lobby was cold and unkept. The pool was ok for the kids but again, it was very dark. Parking was fine and...

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1Thank offtohawaii
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear offtohawaii, We appreciate you taking the time to write us a review. We regret to hear we failed to meet your expectations and that you did not enjoy your experience while staying with us. Our team strives to maintain a clean and comfortable environment, so we will share your comments with housekeeping to ensure all areas of our hotel...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Make yourself at home at the Four Points by Sheraton Chicago O'Hare Airport. Located close to O'Hare Airport, we offer a complimentary shuttle service to/from the airport. ... more   less 

Additional Information about Four Points by Sheraton Chicago O'Hare Airport

Address: 10249 West Irving Park Road, Schiller Park, IL 60176-1453
Region: United States > Illinois > Schiller Park
Price Range: $142 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Chicago O'Hare Airport 3*
Number of rooms: 295
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Also Known As:
Four Points By Sheraton Chicago o`Hare Airport Hotel Schiller Park
4 Points By Sheraton Chicago o`Hare Airport
Four Points Chicago
Chicago Four Points
Schiller Park Sheraton
Schiller Park Four Points
Sheraton Schiller Park
Four Points Schiller Park
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Chicago O'Hare Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Chicago O'Hare Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else”
blynne85, 7 Mar 2017 | Read review
“The best way to choose a good room is to stay somewhere else.”
tls268, 1 Nov 2016 | Read review
“Best room is tough. Being by airport and expressway no aesthetically pleasing view, but it was quiet.”
Ganders1984, 19 Jul 2016 | Read review
“Stay on higher floor as they do have parties in suites downstairs (weddings etc)”
mistrey, 4 Jul 2016 | Read review
“maybe a higher floor is cleaner”
auctioneerDePere, 5 Jun 2016 | Read review
5 of 5