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Best Western Troy Hotel

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1 room 2 adults 0 children
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Best Western Troy Hotel
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94 Reviews from our TripAdvisor Community

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Showing 94: English reviews
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Middleton
Reviewed 1 week ago

I stayed at this motel when it was a Holiday inn Express, and now That its a become a Best Western , I find it a great value. I find the same warm welcome , they always have reserved the rooms we prefer and the night staff ( Reggie and Shawn always remember us , it actually appears more like...

Review collected in partnership with Best Western
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Helpful?
Thank 396geraldh
Didi P, Front Office Manager at Best Western Troy Hotel, responded to this review

Thank you for the kind words! We are so glad you enjoyed your stay with us! We want to be your home away from home. We look forward to seeing you soon!

Miami, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 6 January 2017

We stayed five nights over the Christmas holidays and had a very enjoyable experience. The location was very handy for where we were visiting and is close by to St. Louis as well. The facility looks very fresh and new -- the desk clerk said it had undergone a complete renovation after becoming part of the Best Western portfolio (can't...

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Helpful?
Thank Paul B
About Hotel's Favourite Review
Didi P, General Manager at Best Western Troy Hotel, responded to this review

Paul B, Thank you for taking the time to write us a review. We are pleased to learn you had a memorable stay with us. We will be sharing your comments with our staff and want to thank you for the kind words. We look forward to seeing you again!

Tulsa, United States
Reviewed 1 week ago

It is convenient (on-and-off) highway property and deserves the 'Plus rating!' Facility is clean, personnel are pleasant and efficient. Amenities, which includes breakfast are excellent. Very reasonably priced as well!

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Helpful?
Thank Clay R
Didi P, General Manager at Best Western Troy Hotel, responded to this review

Thank you for the kind words. We are pleased to hear your stay with us was pleasant. Looking forward to seeing you again in the future.

Cove, Arkansas
Reviewed 2 weeks ago via mobile

Huge rooms. Kitchenettes in the rooms and better than average breakfast. Quiet. Conveniently located off of 55. There were comfortable beds. Very clean, but maybe not impeccably clean. Best western keeps getting better.

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Helpful?
Thank Debducttape
Didi P, Front Office Manager at Best Western Troy Hotel, responded to this review

Thank you for your kind words. We are so happy that you enjoyed your time with us. We hope to see you again very soon.

Washington, United States
Reviewed 2 weeks ago

Room cleaning was less than sufficient.Staff friendly, but not very knowledgeable about amenities or area.Breakfast adequate, but no one washed tables after people ate. Rooms were OK, but walls very thin. Could here other people in other rooms all night.

Review collected in partnership with Best Western
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Thank jamessY2216TP
Didi P, Manager at Best Western Troy Hotel, responded to this review

Thank you for taking the time to review our hotel. I am so sorry that you had to experience this while you stayed with us. We will share this with management and get this corrected. We do hope you give us another chance if your in the area.

Sun Prairie, United States
Reviewed 2 weeks ago

We stayed in the family suite. It was clean and very spacious. The room was very nice. The bathroom was in need of updating but the water pressure was great. The breakfast was good. The pool water was warm. I would stay there again.

Review collected in partnership with Best Western
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Helpful?
Thank Loni H
Didi P, Front Office Manager at Best Western Troy Hotel, responded to this review

Thank you so much for taking the time to complete the survey. I am so glad that you enjoyed your stay with us and look forward to seeing you again.

Mount Prospect
Reviewed 3 weeks ago

Room was a problem.No toilet paper no Kleenex and dirty towels in room. Remote was useless. The only good thing was the desk staff.Reggie was at our room in 2min.with every thing to replace the things, The remote could not be fixed, He tried every thing he could to help.The manager has no interest in the problems of the Hotel.They...

Review collected in partnership with Best Western
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Helpful?
Thank florences743
Didi P, Front Office Manager at Best Western Troy Hotel, responded to this review

Thank you for taking the time to write us a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will address these items with housekeeping as well as management to ensure this does not happen again. I will also share your compliment with Reggie! We hope to see you again in...

Grove City, United States
Reviewed 12 January 2017

Very nice place. Enjoyed the stay. The breakfast was great. The place was very clean and the staff was very attentive to our needs. The staff was very friendly, enjoyed talking to them. Everything was close to the hotel, food and gas.

Review collected in partnership with Best Western
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Thank Fred S
Didi P, General Manager at Best Western Troy Hotel, responded to this review

Fred, Thank you for taking the time to provide us feedback on your stay. We are pleased to learn you had a memorable stay with us. We look forward to seeing you again soon!

Zion, Illinois
Reviewed 11 January 2017 via mobile

I always stay here when I take my daughter back and forth to SIUE, I normally love this hotel but this stay the pool was closed down due to bad sanitation.... not happy since we love to swim. Idk if we will stay here again 😩

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Thank melanie a
Didi P, General Manager at Best Western Troy Hotel, responded to this review

Melanie, Thank you for taking the time to write us a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We hope that you will consider staying with us again if your traveling in the area.

Springfield, Missouri
Reviewed 8 November 2016

Overall the hotel was very pleasant The bathroom was very clean they do need some new towels The breakfast was hot and very good and clean area it has a very nice pool and is close the the main road The front desk clerk was very friendly and helpful on check in and just dropped off the key at desk...

Review collected in partnership with Best Western
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Helpful?
Thank Becky M
Didi P, General Manager at Best Western Troy Hotel, responded to this review

Thank you for taking the time to write us a review. We are pleased to hear your stay with us was pleasant. Looking forward to seeing you again in the future if your travels bring you this way.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Our BEST WESTERN Troy Hotel offers an exceptional location located off I-55/I-70 at Exit 18 in Troy, Illinois. St. Louis businesses and attractions are just 20 miles southwest of the BEST WESTERN Troy Hotel. Leisure guests appreciate being close to all the fun that St. Louis offers. You can cheer for the Cardinals at Busch Stadium just minutes away. While in Troy, Illinois, hotel guests can visit the Gateway Arch, enjoy the St. Louis Zoo or visit the city's exciting museums, including the Science Center and Botanical Garden. Guests can also visit major Universities, such as SIUE, SLU, Washington University, and SWIC. Since the hotel is so close to St. Louis, corporate guests can easily get to the area's top corporate offices including Anheuser-Busch(R), Boeing, ConocoPhillips and Freightliner(R). Guests can also visit nearby attractions like Villa Marie Winery & Banquet Center, Gateway(R) Conference Center, Gateway Fun Park, Splash City Waterpark, Gateway Motorsports Park. In addition, be sure to take advantage of our free high-speed Internet, a well-equipped 24-hour business center and a 600-square-foot meeting room with accommodations for up to 20 guests. At our BEST WESTERN Troy Hotel, we offer the amenities that make every stay relaxed and comfortable. After a day of meetings, you can relax in the indoor pool or workout in the well-equipped fitness center. The complimentary, full hot breakfast bar lets you start your day off right. And our inviting rooms offer an oasis of comfort with upscale perks. With our dedicated and extraordinary staff, we will make your stay with us a time you will never forget. Book your stay at our BEST WESTERN Troy Hotel today. ... more   less 

Additional Information about Best Western Troy Hotel

Address: 2020 Formosa Drive, Troy, IL 62294 (Formerly Holiday Inn Express Troy)
Region: United States > Illinois > Troy
Price Range: $117 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Troy Hotel 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Troy Hotel Troy
Holiday Inn Troy
Troy Holiday Inn
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Questions & Answers

Questions? Get answers from Best Western Troy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“property is diagonal to Interstate 70 - had an even numbered room”
thomterfic, 16 May 2016 | Read review
“It is hard to say what room would be best as this hotel is right next to an interstate highway with a lot of traffic.”
BL709, 11 Mar 2015 | Read review
“Even Numbered Rooms Face west, Odd numbered rooms face east.”
74patb, 7 Oct 2014 | Read review
“I had no room service or spa. No restaurant in the hotel outside of the quick breakfast option. I am unaware of any spa, nor would I have used it. The room was clean and comfortable. The pillow was so comfortable I slept like the dead. This is a great location near St. Louis, and has numerous quick eating establishments very close by. I highly recommend the establishment.”
Flatham, 21 May 2014 | Read review
“Since this is right off the interstate, request a room on the backside of the building for a little less highway noise.”
masmile, 29 Nov 2012 | Read review
5 of 5