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Guest with children, accomodations were okay but not really suitable. No soapdishes and the sink was ridiculous. The guest left behind some valuable jewelrey and for 2 days has gotten the run around on recovering the items. Guest is being told to wait for the...More
2 Thank JRZ78
Response from IHGService, Guest Relations Manager at Hotel Indigo Chicago - Vernon HillsResponded 15 August 2016
Thank you for taking the time to write a review of our hotel. It is regrettable that the service you have received did not live up to your expectations. I sincerely apologize for any inconvenience you may have experienced. Please allow us to...More
I booked this hotel as it was near a golf club at which my employer was hosting an event for clients. While the hotel was cheaply furnished, it was clean.
Getting a copy of my folio, however, has proven an impossible task. I first called...More
2 Thank SJBinNYC
Management response:Responded 12 August 2016
We are sorry to learn you are having difficulty in receiving a copy of your folio. Your business is appreciated and important to us. If you are still in need of assistance, please contact us again at the hotel directly and ask to be connected...More
Hotel can be best described as an old La Quinta refurbished with "designer" fixtures and furniture. Carpet and "vynil-wood" tiles look cheap but not unpleasant. Bed and bedding were good, we had a great night sleep. Unpacking we've found a disgusting pillow case in the...More
Management response:Responded 1 August 2016
It sounds like we fell just a bit short this time, but it won't happen again. Please come back and let us WOW you with the levels of service and excellence that we are known for. We definitely look forward to seeing you soon.
Shower was broken, the front door of the hotel was collapsing, we found a dirty pillowcase in the drawer... So many mistakes that managers should address before it gets to the customers, I hope the hotel is doing everything to ensure these issues do not...More
Thank Mayla K
Response from IHGService, Guest Relations Manager at Hotel Indigo Chicago - Vernon HillsResponded 22 August 2016
Dear Mayla K,
Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim...More
Truly enjoyed our stay and was impressed by the cleanliness and layout of our room. The bed was very comfortable and we enjoyed a very peaceful nite's rest. The front desk clerk was professional and friendly at check-in. She explained the amenities of the hotel...More
Management response:Responded 10 November 2016
Please join us again this winter for weekend getaway to relax and refresh. Our branded boutique brand offers locations in some of country's favorite neighborhoods.
US$115 - US$216 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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