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The staff I interacted with in my one night stay seemed hard working and accommodating. The exterior and lobby area are fine. The breakfast selection was good.
The room cleanliness however was terrible. I chose a room with a kitchenette. I took out a cutting...More
Decent place with pool. Not classy but not supposed to be. Sometimes rooms are great. Sometimes seems they didn’t get full attention. All in all, not a bad place to stay for a short visit with family in the area.
The positives - bed was comfortable, there were plenty of lights, laps and outlets, and staff was nice. I don't eat a lot for breakfast, and what was provided was good and the social hour was decent. I can "deal with" dated furnishings, however the...More
Thank Ruth A
Response from Jeff P, Owner at Residence Inn Chicago Naperville/WarrenvilleResponded 6 March 2018
Dear Ms. Ruth,
Thank you for choosing to stay at the Residence Inn Chicago Naperville/Warrenville and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting...More
As we were traveling for a cat show, we needed a pet friendly hotel. We have had good luck with Residence Inn before so we were happy to return. Our two cats were welcomed and we talked at length about whether they would be in...More
Rooms not clean, management not responsive and will try to make you accountable for problems with the room, breakfast not worth mentioning. Overall poor stay. There are far better options in the vicinity for same or lower costs.
Thank S M
Response from Jeff P, Manager at Residence Inn Chicago Naperville/WarrenvilleResponded 8 February 2018
Dear S M,
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
I would have to agree that a commuter train will get you downtown easy. The old CNW (now Metro) line runs out to Downers Grove, etc. Then you can do the subway/L around town. I believe the train stations have free... More
I would have to agree that a commuter train will get you downtown easy. The old CNW (now Metro) line runs out to Downers Grove, etc. Then you can do the subway/L around town. I believe the train stations have free parking. Also, UBER Chicago is excellent and a real value when you need a ride.