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I stayed for a weekend vacation. The hotel was a little out of date, but clean. The staff was excellent! Hector was very welcoming with an upbeat personality. I would recommend the hotel to any of my friends!More
1 Thank goldenwitchusa
Response from General M, General Manager at Residence Inn Chicago Naperville/WarrenvilleResponded 14 December 2017
goldenwitchusa, Thank you for reviewing your recent stay. We're pleased to know you enjoyed our cleanly accommodations and wonderful staff, as we take great pride in both! It's been a pleasure having you as our guest, and we hope to have the opportunity to welcome...More
I stayed here four years ago and was pleased with the hotel and staff so I reserved a room in Nov. 2017. I was disappointed and won't return. The kitchen and ALL the dishes were dirty. The staff weren't nearly as friendly as in the...More
1 Thank Mary J
Response from Jeff P, General Manager at Residence Inn Chicago Naperville/WarrenvilleResponded 20 November 2017
Dear Mary J,
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
The hotel was great, but the staff really made the difference. Everyone was friendly and helpful. Yesenia, Hector, Sean, Eliana, Stephanie, Orlando (those were the only names I got), and the housekeeping staff treated my son so well and spoiled him with crayons and treats....More
Response from General M, General Manager at Residence Inn Chicago Naperville/WarrenvilleResponded 20 November 2017
andreanewenhouse, We are so happy to know that the service you received while staying at our property really stood out to you, and appreciate that you wanted to highlight it in a review! Thanks for sharing your experience and acknowledging our great team. We would...More
The room was perfect, comfy bed, decent shower. Facility with many amenities: outdoor basketball court, pool table indoors along with the standard swimming pool, fitness center, business center, etc. It was the outstanding customer service that will have us returning here for future trips. In...More
Thank Stephanie F
Response from General M, General Manager at Residence Inn Chicago Naperville/WarrenvilleResponded 17 November 2017
Stephanie, Thank you for reviewing your recent stay with us, and thank you for acknowledging our team here on property! Our staff takes great pride in providing our guests with an excellent experience, and I will be sure to let Hector know he positively impacted...More
All and all it served our purpose. There are a few things that need to be corrected. But it's more Marriott than the hotel. We have been in the hotel since June 17th. And will be there till Oct 31. It has what we need....More
Thank Martha A
Response from General M, General Manager at Residence Inn Chicago Naperville/WarrenvilleResponded 18 October 2017
Martha, Thank you for sharing your experience so that we can continually improve the guest experience. We're pleased to know you've enjoyed your overall visit. It's been a pleasure having you as our guest for an extended period of time, and we truly hope you...More
I would have to agree that a commuter train will get you downtown easy. The old CNW (now Metro) line runs out to Downers Grove, etc. Then you can do the subway/L around town. I believe the train stations have free... More
I would have to agree that a commuter train will get you downtown easy. The old CNW (now Metro) line runs out to Downers Grove, etc. Then you can do the subway/L around town. I believe the train stations have free parking. Also, UBER Chicago is excellent and a real value when you need a ride.