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Courtyard Chicago Waukegan/Gurnee

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344 Reviews from our TripAdvisor Community

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Showing 340: English reviews
Reviewed yesterday NEW

We stayed here this past weekend for the navy graduation. The staff here is exceptional with customer service they really go above and beyond to make sure you are comfortable. The night we first arrived the front desk lady offered us tips for getting into the city and gave me a detailed hand drawn map of how to get to...

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Helpful?
Thank Ashleigh J
Reviewed 1 week ago via mobile

Well kept rooms, friendly staff. Worth the price for cleanliness. Breakfast and coffee is very disappointing on a scale of price vs. value. Would have given 5 stars had there been at least complimentary coffee and perhaps a pastry.

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Helpful?
Thank Mike L
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Mike L, Thank you so much for your feedback. We are glad you enjoyed the rooms and staff. It is disappointing the breakfast did not provide value for what you paid. We want to make sure everything at the hotel is of value to our guests, and appreciate you sharing an honest opinion of your stay. We really hope you...

Fort Wayne, Indiana
Reviewed 3 weeks ago via mobile

Very friendly staff, they by far have the best value for what you get close to the naval base. My husband and I have stayed here 3 times. The rooms are very clean and the sheets always smelled fresh. The rooms are well layed out with a very comfortable bed.

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Helpful?
Thank hwhitaker715
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

hwhitaker715, Thank you for your awesome review. Having guests return to the hotel and listing it as their favorite in our area brings us so much joy and gratitude. We hope your Naval member is doing well, and we look forward to seeing you again! Best regards, Greg Stephens General Manager

Tucson, Arizona
Reviewed 5 weeks ago

My sister and I traveled to Wakegan to see a third sister who lives nearby. We have stayed in the area before, and did not expect much. We were delighted with our big room and comfortable beds. Best of all, the Starbucks in the lobby became a wine bar in the evening and offered good breakfasts and snacks. We definitely...

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Helpful?
Thank Helen M I
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Helen M I, Thank you so much for staying with us. I believe I met your sister who currently lives in the area and she was great. Very funny and vibrant. We are excited you enjoyed your time and look forward to your next visit. Best regards, Greg Stephens General Manager

Reviewed 18 October 2016

We were in town for a women's retreat and this was a great place to stay nearby and close to great shopping at Gurnee Mills! The rooms were modern, clean and the staff was very friendly and helpful! It was definitely better than some of the other options in the area and made us feel like we'd made the right...

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Helpful?
Thank S. B
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

S. B, We love your tag line! Thank you for giving us your feedback and we really hope to see you again on your next retreat. I'm also a little jealous of your shopping spree and excursions with your friends :) Have a great week! Greg Stephens General Manager

Reviewed 12 October 2016 via mobile

GREAT PLACE TO STAY FOR A FEW DAYS!!! Erica and Shelia were both very helpful. All the staff were very courteous. The Bistro and Starbucks in the lobby were convenient and the WiFi was 100% dependable. The room was very clean and the the best were the most comfortable I've ever slept in for hotel beds. After graduation the WHOLE...

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Helpful?
Thank Regina P
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Regina P, You put a big smile on all of our faces when we read this! Thank you so much for staying with us. We are proud of our Navy graduates and welcome their families with open arms. Many thanks, Greg Stephens General Manager

Chicago, Illinois
Reviewed 11 October 2016 via mobile

My husband and I stayed here while attending a show at the Genesee Theater. What a nice hotel! Service was friendly, accommodating, and efficient. Our room was on the second floor, overlooking the courtyard, and had a comfy sofa in it. The toilet/shower was separate from the sink area, and both were plenty roomy. Price was extremely reasonable for the...

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Thank purplehatartist
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

purplehatartist, We really appreciate you sharing your experience, and are glad you were able to enjoy the show and our hotel. It is also great to hear you found a lot of value in our Genesee Theatre Package. They are a wonderful venue and great partner. We hope to see you again soon! Best regards, Greg Stephens General Manager

Reviewed 22 September 2016 via mobile

Hotel was clean and was in a good neighborhood. Staff was friendly and courteous. The price was very reasonable. My only issue was that the air conditioning unit was louder than it should have been. Good otherwise.

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Thank Sweetsetc
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Sweetsetc, Thank you for staying with us during a special day for your friend and family. We are happy we could help you enjoy the time in our area. I apologize for the inconvenience caused by the noisy A/C unit, and will ensure this is remedied for future guest stays. If there is anything else you would like to share,...

Mountainburg, Arkansas
Reviewed 15 September 2016

I picked this hotel, because of the reviews on here. It is a very good hotel, beds were soft, bathrooms clean, hot showers, swimming pool and hot tubs were clean and didn't have a strong chlorine smell. My only complaint, and I just assumed was that there would be a complimentary breakfast. They have a decent variety of things to...

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Thank angelavolk
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

angelavolk, Thank you for spending your time with us and we are so glad you enjoyed your experience at the hotel. We know there are many places you can choose from in our area, and we appreciate your patronage. If you have any other questions or comments, please feel free to contact me at the hotel. We look forward to...

Reviewed 12 September 2016

We stayed at this hotel for my son's Navy Boot Camp Graduation. Rooms were very clean and beds are really comfortable. The staff was so friendly especially the manager, Dan. He was there to greet us upon our arrival and made great recommendations on where to take our sailor for dinner and touring during his weekend liberty. They offer a...

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Helpful?
Thank TravQuest16
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

TravQuest16, Congratulations to your son! We are honored to host our service members and their families. It is great to read that you enjoyed your stay, and I will make sure to recognize Dan during our next daily stand-up meeting. We hope to see you again when your travels bring you to the area. Best regards, Greg Stephens General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Chicago Waukegan/Gurnee

Address: 3800 Northpoint Blvd, Lakehurst Rd, Waukegan, IL 60085-6717
Region: United States > Illinois > Lake County > Waukegan
Price Range: $127 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Waukegan/Gurnee 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Courtyard Chicago Waukegan/Gurnee Hotel Waukegan
Courtyard Waukegan
Waukegan Marriott
Waukegan Courtyard
Hotel Style:
#1 Family Hotel in Waukegan
#1 Business Hotel in Waukegan
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Chicago Waukegan/Gurnee staff and other travellers.
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Questions? Get answers from Courtyard Chicago Waukegan/Gurnee staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms looked over a backyard style courtyard, while others had the parking lot. We had the courtyard, which was well maintained.”
 of 5 bubbles angelavolk, 14 Sep 2016 | Read review
“We were on the ground floor and had no issue with noise at all.”
 of 5 bubbles U5734VGnancyh, 19 Aug 2016 | Read review
“Maybe avoid using the elevators - a bit sketchy?”
 of 5 bubbles 167meaghand, 16 Aug 2016 | Read review
“1st floor rooms are great for guests who can't walk very far.”
 of 5 bubbles 359shirleyw, 14 Aug 2016 | Read review
“our first floor rooms were fine, no problems”
 of 5 bubbles 132gregg, 12 Jul 2016 | Read review
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