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Extended Stay America - Chicago - Westmont - Oak Brook

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Extended Stay America - Chicago - Westmont - Oak Brook
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68 Reviews from our TripAdvisor Community

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Showing 68: English reviews
1 review
Reviewed 9 October 2016 via mobile

My boyfriend and I made reservations through orbitz to stay at extended stay America located on 655 pasquenelli drive, westmont, IL. Upon arrival we were informed that they could not check us in as they had over booked the rooms. We informed the lady in the front desk that our taxi had just dropped us off and we had no... More 

Helpful?
Thank Andrea R
2 reviews
Reviewed 12 September 2016 via mobile

Sadly this will be our last visit to this hotel. Within minutes of our arrival, maintenance was called in to replace a broken door handle, repair a closet door, put the air conditioner cover on properly, and locate a clock. The laundry room drier did not work - I will say staff was kind enough to replace my $2.00 (eventually).... More 

Helpful?
Thank Peggy V
Manager_11525, Manager at Extended Stay America - Chicago - Westmont - Oak Brook, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. I discussed your comments with our team, and we are reviewing our housekeeping policies and procedures and inspecting all guest arrival rooms. I am grateful for the... More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 August 2016

This was a nice room, away from any hustle and bustle. The room was clean and quiet. The front desk area had a nice, large place to visit with family and watch TV. The indoor pool for the kids was very nice.

Helpful?
1 Thank Sherry E
Manager_11525, Manager at Extended Stay America - Chicago - Westmont - Oak Brook, responded to this review

We would like to thank you for taking the time to write a review. It is satisfying to know you were able to have a quiet, peaceful stay at out hotel and that you took advantage of our indoor pool. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2016

My experience at this hotel was pretty bad, upon our arrival we encountered an employee who began cursing, throwing derogatory words at her boss, telling us how hung over she was, and mind you she had personal head sets on while speaking to her boyfriend. You can tell she didn't want to be there. I have worked in a hotel... More 

Helpful?
Thank marrlu2013
Manager_11525, Manager at Extended Stay America - Chicago - Westmont - Oak Brook, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the desk staff is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are discussing appropriate behavior while in the work place. We continually work to improve our hotel, so... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2016

I booked my room and when I did the check in the staff mention there was no room available according to my reservations, they gave me another room that was open, pizza boxes on the table and a filthy bed and bath. I went back to the lobby to talked to the staff and with a very bad attitude they... More 

Helpful?
Thank julugale
Manager_11525, Manager at Extended Stay America - Chicago - Westmont - Oak Brook, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that the room you had reserved was not ready at the time of check in. Your comments were reviewed by the staff, and we will work with the housekeeping staff to make sure your experience is not repeated and all arrival rooms are ready... More 

Texas
1 review
Reviewed 1 August 2016

I had an absolutely horrible time at this hotel mainly due to my first and last points of contact there at the front desk with the employee Irsha. A previous review has documented her terrible customer service skills and I would like to back what they said 150%!!! Even before I got to the hotel, I tried to make contact... More 

Helpful?
Thank robnessmonster82
Nashville, Tennessee
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 July 2016

Several members of my family and I were initially booked for this hotel for a few deluxe rooms (for 3-4) people. On arrival, they told us they had been overbooked and we didn't have the reservations we had made several weeks ago. To the credit of Karen, one of the two receptionists, helped us out of this mess and got... More 

Helpful?
1 Thank musafir09
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2016

There were several things wrong with our room when we checked in. There were hairs on every towel and there were dirty washcloths in the shower. We found crumbs in the blankets of the bed. We had specifically requested a non-smoking room because my friend has asthma, and we were given a room that smelled like smoke and had an... More 

Helpful?
1 Thank Emily A
Manager_11525, Manager at Extended Stay America - Chicago - Westmont - Oak Brook, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the smoke smell in your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will inspect every guest room prior to a guests arrival to make sure your... More 

Malta
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 July 2016

I was hesitant about staying at this hotel based on previous reviews but booked it because of the convenient location. After 15 hours travelling I was really looking forward to a shower and sleep, however the first room they gave us hadn't been cleaned and the second room, altho there was no trash in the sink or dirty towels on... More 

Helpful?
1 Thank echonerryn
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2016 via mobile

My family and I stayed here for 2 nights from July 6-8, 2016. My biggest issue is with the lady up front, Arisha. She has to check reality and realize she is in the HOSPITALITY BUSINESS. I was getting the grab and go breakfast, which if I may add is the worse I've ever seen, to get breakfast for the... More 

Helpful?
1 Thank mcr129316
Manager_11525, Manager at Extended Stay America - Chicago - Westmont - Oak Brook, responded to this review

I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that one of our staff members has treated you in this manor. I am very sorry for your experience, and this is not how we like our staff to treat our guest. Your comments were reviewed by the staff, and... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms

Additional Information about Extended Stay America - Chicago - Westmont - Oak Brook

Address: 855 Pasquinelli Dr, Westmont, IL 60559-1276 (Formerly Homestead Studio Suites - Chicago - Westmont - Oak Brook)
Region: United States > Illinois > DuPage County > Westmont
Price Range: $90 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Westmont - Oak Brook 2.5*
Number of rooms: 140
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Also Known As:
Extended Stay America Westmont
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Chicago - Westmont - Oak Brook staff and other travellers.
3 questions
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Questions? Get answers from Extended Stay America - Chicago - Westmont - Oak Brook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Never go to this hotel! Never!!!!”
 of 5 bubbles julugale, 3 Aug 2016 | Read review
“Honestly no tips. Just avoid this place!!”
 of 5 bubbles musafir09, 22 Jul 2016 | Read review
“The first floor in the back is pretty quiet even though it appears to be the area for people with animals.”
 of 5 bubbles V9436MFnicolew, 6 Jan 2016 | Read review
“I don't think there is a bad choice in the whole place!”
  • bathroom close area
  • Living room area from kitchen
  • our kitchen
 of 5 bubbles trudiswanson, 31 Dec 2015 | Read review
“stay somewhere else”
 of 5 bubbles GregoryS188, 18 Sep 2015 | Read review
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