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Courtyard Chicago Wood Dale/Itasca

Booking.comUS$101*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$132*
US$101*
US$132*
US$101*
US$132*
US$101*
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Courtyard Chicago Wood Dale\/Itasca
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150 Reviews from our TripAdvisor Community

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Showing 147: English reviews
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Columbus, Ohio, United States
Reviewed 2 days ago NEWvia mobile

As other reviewers state, the hotel is very dated. The staff is exceptional and the hotel was clean. The lady in the bistro was awesome! She remembered me, my orders and gave me free refills on coffer!

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Helpful?
Thank Anniepantsoh
Management response:

Dear Anniepantsoh, Thank you so much for your review of our hotel. We are glad you were pleased with the staff and cleanliness of the hotel. I will ensure the bistro staff reads your review. We hope to see you back very soon! Sincerely, Christina Sharpe Assistant General Manager

Danville, Alabama
Reviewed 1 week ago

Well, big disappointment on this place. The hotel is very, very, very dated and wore out and attracks people just looking for a low rate. Obviously a stop for construction workers who were some of the funniest guys I ever met but, they don't pay for the nice clean fancy hotels with their measly per deims. So, if you are...

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Helpful?
Thank RoadWarrior D
Management response:

Thank you for taking the time to share your feedback on Trip Advisor in regards to your recent stay at the Courtyard by Marriott Chicago Wood Dale/Itasca. I apologize that your stay wasn't as comfortable as expected. It is our goal to have every guest enjoy their time in the hotel and if you choose to stay again, we will...

Peoria, Illinois
Reviewed 1 week ago via mobile

I stay at this hotel fairly regularly since it's close to my company's chicagoland warehouse and it seems there is always a disappointment(s) on every trip and the staff rarely seem genuinely apologetic! Usually either the air conditioning isn't working properly or the Refridgerator doesn't cool or the door key system isn't working on the outside doors. I travel for...

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Helpful?
Thank ohlly911
Management response:

Thank you for your feedback regarding your stay at the Courtyard by Marriott Chicago Wood Dale/Itasca. I would love to speak with you further regarding your past visit to our hotel. We take pride in the best customer service and when you are disappointed, we are as well. We know that you have many choices for hotel accommodations when staying...

Pajaro Dunes, California
Reviewed 1 week ago

Conveniently located for anyone needing arriving late or departing early from the airport. Close to O'Hare, shuttle service available (not sure about the hours, though). Not much in terms of dining or entertainment around. A few low key places to eat within walking(-ish) distance (might be hard if you don't have a car and are not a big fan of...

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Helpful?
Thank ivebeentheremyself
Indianapolis, Indiana
Reviewed 4 weeks ago

Not spectacular or bad about this place. The good: Free parking. Free wifi. Newly remodeled public areas Really enjoyed the courtyard on a nice day. The bad: Not really the staff or anyone's "fault", but the location is the middle of nowhere. And there is a new interstate being built, so the GPS was confused on how to get there....

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Helpful?
Thank kristopherowens
Management response:

Dear krisopherowens, Thank you for your honest feedback regarding our property. We apologize that you were not satisfied with the location and construction work. The construction will be completed very soon. We are happy you enjoyed free parking, wifi and public areas. We are hoping you will stay again when you travel back to our area. Sincerely, Christina Sharpe Assistant...

Reviewed 13 April 2017

I travel a lot for work so I typically try to save and stay in the Courtyards or comparable. When I walked in the lobby looked like your typical Courtyard but after checking in I began a trip back to the 80's. The entire hotel smelled of must or mildew. I walked up to my room and the actual rooms...

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Helpful?
Thank Jeff P
Management response:

Dear Jeff P, Thank you very much for taking the time to post a review. We are very sorry you were unhappy with your stay and appreciate the honest feedback. We will do our very best to improve the areas you mentioned. Please know that we are here to ensure your satisfaction. We would like for another opportunity to ensure...

Placentia, California
Reviewed 10 April 2017 via mobile

The staff here are mostly really nice but things are just not very efficient. There aren't a lot of restaurants nearby if you don't have a car, so I end up getting food at the Bistro. It's a good concept -- offering food onsite until 10 pm -- but there is just one poor lady taking orders and making all...

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Helpful?
1Thank Felicia M
Management response:

Dear Felicia M, Thank you so much for your feedback regarding our hotel. Thank you for your stay and we understand how frustrating this must have been for you. I sincerely apologize for your disappointment and we hope you will give us another opportunity to regain your trust. Warm Regards, Christina Sharpe Assistant General Manager

Salt Lake City, Utah
Reviewed 18 March 2017 via mobile

This is an older Courtyard, and it certainly is in need of some refurbishment. That being said, the staff is good and work hard with what they have. Rooms are clean and beds are comfortable. The roads directly near the hotel have been under construction for what seems like a decade, and they look like they have another few years...

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Helpful?
Thank patrickfS6515EE
Management response:

Dear patrickfS6515EE, Thank you so much for your review regarding our property. We want to first apologize for any inconveniences you experienced during your stay and thank you for bringing the issues to our attention. We are delighted you stayed with us and we want to welcome you back when you visit again. Sincerely, Christina Sharpe Assistant General Manager

Reviewed 16 March 2017 via mobile

Clean and comfortable rooms, with pool, jacuzzi, Fitness room, laundry room, and meeting rooms. Nice Bistro with food and drink and plenty of room to lounge around in the lobby. Computers to print out boarding passes and Wi-Fi throughout. The highway construction out of the front door wasn't a nuisance at all.

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Helpful?
Thank David K
Management response:

Dear David K, I want to personally thank you for visiting our property during your last stay and your candid review of our hotel. I am happy you enjoyed your stay and we want to welcome you back. Sincerely, Christina Sharpe Assistant General Manager

Cleveland, Ohio
Reviewed 18 January 2017

Lobby is beautiful and new looking, but don't expect same from the room. The room are still right out of the early 1990's. Very aged furniture, difficult to work heaters, broken ice machine, pool with rusting items on the bottom and whirlpool with jets that really didn't do much of anything, and workout room with TV's that didn't work and...

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Helpful?
Thank emsiess
Jael S, Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Dear emsiess, Thank you for providing us your valuable feedback regarding your recent stay with us. I am sorry you were disappointed by our facilities. Rest assured that we have passed along your comments to the appropriate department heads. We do value your feed back as it helps us improve our services to further our success and the comfort of...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about Courtyard Chicago Wood Dale/Itasca

Address: 900 N Wood Dale Rd, Wood Dale, IL 60191-1100
Region: United States > Illinois > DuPage County > Wood Dale
Price Range: $114 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Wood Dale/Itasca 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Courtyard Chicago Wood Dale/Itasca Hotel Wood Dale
Courtyard Wood Dale
Wood Dale Courtyard
Wood Dale Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Chicago Wood Dale/Itasca staff and other travellers.
3 questions
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Questions? Get answers from Courtyard Chicago Wood Dale/Itasca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from here would be my tip. There is a lot of road construction going on and it is noisy 24-7”
roadwarriord2015, 17 May 2017 | Read review
“Ask for a courtyard room. The patio opens up and is nice for a warm, sunny morning.”
kristopherowens, 24 Apr 2017 | Read review
“Don't stay here - stay down the street at Marriott.”
jeffp247, 12 Apr 2017 | Read review
“Watch out for locks that don't work on the ground floor sliding doors! Very risky.”
emsiess, 17 Jan 2017 | Read review
“Great service!”
  • Cute love seat and decorations.
  • Desk area
trishp659, 13 May 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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