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The staff was so friendly and helpful through out my whole stay ! My room was very clean as was the whole hotel ! The breakfeast was hot, very convenient location for shopping. I will most definitely be back .More
5 Thank LucasCreasy
Response from Bill P, General Manager at Holiday Inn Express & Suites Carmel - WestfieldResponded 14 October 2016
Dear Lucas Creasy,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and even more pleased that you enjoyed our breakfast and the cleanliness of our hotel. It's something our staff takes great pride in,...More
This HI Express is a bit older. They are easy off / easy on access to Highway 31 North/South. They have plenty of adjacent to hotel free parking. The exterior of the hotel and the grounds are well maintained. They are also walkable distance to...More
To be sure I have the right hotel this is for the Holiday Inn Express on Thatcher Ln in Carmel. The place is a dump. Walls dirty, elevator dirty. HVAC unit right by bed and couldn't set to continuous fan. Had a suite and couch...More
1 Thank Ford B
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - WestfieldResponded 5 August 2017
Hi Ford B,
Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience you had with the cleanliness of the hotel and the rooms, the condition of the AC, and the lack of shower toiletries just...More
Being in hotel management for 20 years and most recently being a General Manager of several Holiday Inn Express’ for the last 7 years, this property is dreadful. The last 4 times I have stayed here I have had some sort of billing issue. Two...More
2 Thank Gerry T
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - WestfieldResponded 1 August 2017
Hi Gerry T,
Thank you for writing a detailed review of your experience. Providing excellent customer service is one of the things we pride ourselves in, and we are sorry to read that in this case, you feel we have fallen short of your expectations...More
US$108 - US$193 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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