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Ameristar Casino Hotel East Chicago

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Ameristar Casino Hotel East Chicago
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287 Reviews from our TripAdvisor Community

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There are newer reviews for Ameristar Casino Hotel East Chicago
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Showing 285: English reviews
Chicago, Illinois
Reviewed 9 December 2015

I really enjoyed my stay I request the same room I have stayed in on 3 occasions don't want to chance anything different I feel so comfortable and peaceful the room is excellent visited the excercising room that was great I don't know all the benefits the hotel offers but I plan to take every opportunity to find out and...

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Helpful?
Thank Linda W
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hi Linda - Thank you for sharing your great experience with us. We're so happy you decided to celebrate your birthday with us and that you always enjoy your visits to Ameristar East Chicago. We look forward to welcoming you back again.

Oak Park
Reviewed 9 December 2015

A truly great hotel with a great staff. Room was terrific. After a full day of gambling the bed was just perfect. The room is large enough to move about freely and everything was immaculate. Bath room is large with a great shower that sooths after a day of gambling.

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Helpful?
Thank danieltM2509FD
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello - Thank you for sharing your wonderful experience with us. We're glad we were able to provide you with a five-star experience and that you thought your room was so comfortable. We'll also be sure to share your compliments about the staff with the appropriate department. We look forward to hosting you again soon.

Palatine, Illinois
Reviewed 9 December 2015

every time we go there the people are sooo nice! they really make you feel special. from the check in people to the valet to the security . rooms are always clean. the beds are soo comfortable, always a good nights sleep.

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Helpful?
Thank Robert F
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hi Robert - Thank you for taking the time to share your review with us. We're thrilled that each of our teams, from valet to security, helped you have such a wonderful experience and made your stay so special. We're also glad to know you loved your room, especially the beds. We look forward to welcoming you back again soon.

Chicago
Reviewed 9 December 2015

Weather was bad this day but we were greeted cordially by staff. Upon check-in the only room available was hdcp assesible which we took. Room was just as nice as regular one. Definitely recommend the facility.

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Helpful?
Thank Thurman W
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hi Thurman - Thank you for sharing your kind comments with us. We're glad our staff was so helpful and that thought your room was comfortable. Thank you again for recommending us to others. We look forward to hosting you again in the future.

Reviewed 9 December 2015 via mobile

I love the hotel very clean and great over all service. The front desk had very friendly agents that were very helpful.We were at the hotel celebrating my mother's birthday.She had a great time dining with family and friends.

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Helpful?
Thank luella1
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello - Thank you for taking the time to share your five-star review with us. We are very happy to hear that you had a great overall experience and that you loved the hotel. We will also be sure to share your compliments about our front desk team with their supervisors. Thank you again for sharing your mother's birthday celebration...

Reviewed 9 December 2015

I enjoyed my stay here at the Ameristar Casino Hotel East Chicago. The rooms are absolutely beautiful. The decor is great and the beds are so comfortable. I would definitely recommend staying here. The hotel staff were so nice and helpful and really personable. Top notch!

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Helpful?
Thank K T
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hi - Thank you for taking the time to leave us a five-star review. We're so happy to hear you found our hotel beautiful and that you thought the beds were so comfortable. We're glad our hotel team was able to provide you exceptional customer service. We hope you'll be back to visit us again soon!

Reviewed 4 December 2015 via mobile

I Am Always looking for an overnight Vacation And This is the place to have that out of town Experience 20 mins away from home.. the Staff is Wonderfully friendly.. They make you feel so important and joyful. Always greeted with a smile. And I Am Not A High Roller ;) just a hard earned night out.. Long Feelings Short...

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Helpful?
Thank Leandra R
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello Leandra - Thank you for your five-star review. We're thrilled to hear you found our customer service to be wonderful and that our staff made your experience even more special. We look forward to welcoming you back for your next getaway very soon.

Milwaukee
Reviewed 4 December 2015

For one the TV in the room I was given did not work. The water coming out of the sink, shower, and tub stunk like sewer water. The sheets under the blanket was dirty. It's located in an area where I felt unsafe. The casino has one of the worst odds of winning out of all the casinos I've been...

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Helpful?
Thank Mike R
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello Mike, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a...

Reviewed 28 November 2015

I stayed here for business. If you need to stay in East Chicago, this is the best place to stay - the rooms are really nice, there are plenty of restaurants and bars, and some entertainment. The staff was very courteous. The few negatives about this place were that the hotel is hard to get to, and the area outside...

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Helpful?
Thank Alex P
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello Alex, and thank you for sharing your review with us. We're thrilled that enjoyed the hotel rooms and dining selections. We will also be sure to pass your compliments about our staff on to the appropriate department. We hope to welcome you back to Ameristar East Chicago soon.

Indiana
Reviewed 19 November 2015

The buffet is smaller than some other casinos but there is plenty of variety every day and the food quality is 95% very good. Desserts are adequate also and plenty of variety. The staff has always been very friendly and helpful. For the money this is an excellent stop.

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Helpful?
Thank D W
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed the quality and variety of the food at our buffet. We're also pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ameristar Casino Hotel East Chicago is a full-service luxury hotel that boasts a variety of amenities. Complimentary wireless internet In guest rooms and a 24-hour fitness center are available for guests to use throughout their stay. The 56,000-square-foot casino includes four spacious playing levels, with one of the largest selections of games in northwest Indiana. Ameristar East Chicago includes diverse selection of restaurants ranging from deli sandwiches to steaks and seafood. ... more   less 

Additional Information about Ameristar Casino Hotel East Chicago

Address: 777 Ameristar Boulevard, East Chicago, IN 46312
Region: United States > Indiana > East Chicago
Price Range: $126 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Hotel East Chicago 4*
Number of rooms: 290
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Hotel East Chicago staff and other travellers.
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Questions? Get answers from Ameristar Casino Hotel East Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room had a view of the harbor/yacht club. Was nice. A few times heard loud conversation from next room.”
 of 5 bubbles davidrC149HQ, 8 Jan 2017 | Read review
“Never had a bad room yet !”
 of 5 bubbles M7360CImichaelf, 14 Dec 2016 | Read review
“Ask for the view of Lake Michigan”
 of 5 bubbles MsTracy1, 10 Dec 2016 | Read review
“My Room ended in 11 and I had a Great View of the Harbor of Lake Michigan”
 of 5 bubbles JohnfromNashville, 26 Oct 2016 | Read review
“the rooms on the higher floor seem to be more quiet,”
 of 5 bubbles MONTERREY1957, 12 Sep 2016 | Read review
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