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Ameristar Casino Hotel East Chicago

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Ameristar Casino Hotel East Chicago
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283 Reviews from our TripAdvisor Community

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There are newer reviews for Ameristar Casino Hotel East Chicago
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Showing 281: English reviews
Reviewed 9 December 2015 via mobile

I love the hotel very clean and great over all service. The front desk had very friendly agents that were very helpful.We were at the hotel celebrating my mother's birthday.She had a great time dining with family and friends.

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Helpful?
Thank luella1
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello - Thank you for taking the time to share your five-star review with us. We are very happy to hear that you had a great overall experience and that you loved the hotel. We will also be sure to share your compliments about our front desk team with their supervisors. Thank you again for sharing your mother's birthday celebration...

Reviewed 9 December 2015

I enjoyed my stay here at the Ameristar Casino Hotel East Chicago. The rooms are absolutely beautiful. The decor is great and the beds are so comfortable. I would definitely recommend staying here. The hotel staff were so nice and helpful and really personable. Top notch!

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Helpful?
Thank K T
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hi - Thank you for taking the time to leave us a five-star review. We're so happy to hear you found our hotel beautiful and that you thought the beds were so comfortable. We're glad our hotel team was able to provide you exceptional customer service. We hope you'll be back to visit us again soon!

Reviewed 4 December 2015 via mobile

I Am Always looking for an overnight Vacation And This is the place to have that out of town Experience 20 mins away from home.. the Staff is Wonderfully friendly.. They make you feel so important and joyful. Always greeted with a smile. And I Am Not A High Roller ;) just a hard earned night out.. Long Feelings Short...

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Helpful?
Thank Leandra R
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello Leandra - Thank you for your five-star review. We're thrilled to hear you found our customer service to be wonderful and that our staff made your experience even more special. We look forward to welcoming you back for your next getaway very soon.

Milwaukee
Reviewed 4 December 2015

For one the TV in the room I was given did not work. The water coming out of the sink, shower, and tub stunk like sewer water. The sheets under the blanket was dirty. It's located in an area where I felt unsafe. The casino has one of the worst odds of winning out of all the casinos I've been...

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Helpful?
Thank Mike R
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello Mike, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a...

Reviewed 28 November 2015

I stayed here for business. If you need to stay in East Chicago, this is the best place to stay - the rooms are really nice, there are plenty of restaurants and bars, and some entertainment. The staff was very courteous. The few negatives about this place were that the hotel is hard to get to, and the area outside...

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Helpful?
Thank Alex P
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello Alex, and thank you for sharing your review with us. We're thrilled that enjoyed the hotel rooms and dining selections. We will also be sure to pass your compliments about our staff on to the appropriate department. We hope to welcome you back to Ameristar East Chicago soon.

Indiana
Reviewed 19 November 2015

The buffet is smaller than some other casinos but there is plenty of variety every day and the food quality is 95% very good. Desserts are adequate also and plenty of variety. The staff has always been very friendly and helpful. For the money this is an excellent stop.

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Helpful?
Thank D W
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed the quality and variety of the food at our buffet. We're also pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we...

Reviewed 18 November 2015 via mobile

Chosen not for casino, but for a business trip to Gary,IN where there are limited hotel options. Hotel looks nice, but walls thin and noisy throughout night. No pool or spa. Limited eating options. Nicer restaurant closed mon,tues. While a registered guest, I sat on couch in lobby to enjoy the fireplace and dozed off in mid afternoon. Security was...

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Helpful?
Thank Yvonne P
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello, Yvonne and thank you for your review. We pride ourselves on delivering exceptional guest service, and we're sorry to see your experience was not perfect. We are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for sharing your experience and for visiting us. We value our guests' feedback...

Las Cruces
Reviewed 10 November 2015

Had two ladies assist with check in at 1am, very professional and courteous (night shift supr). My check out was even better, received an extended checkout (midweek) and the lady with beautiful accent was very professional and customer service oriented. My room was clearn and the bed was one of the most comfortable I have have experienced. I would welcome...

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Helpful?
Thank Jose Z
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello Jose - Thank you for sharing your review with us. We're thrilled to hear that our front desk team provided you with such exceptional customer service and that they made your stay even more special. We're also happy to see that you enjoyed the cleanliness of your room and the comfort of your bed. Thank you again for sharing...

Reviewed 4 November 2015 via mobile

We stayed at ameristar hotel, had problems with room availability. Problem solved and manager Shanica K. gave us a food comp for our trouble. Great customer service, a lovely hotel and good gaming. Robert M Jackson room 603. The date is 11-2, thru 11-4, 2015.

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Helpful?
Thank Juanita M
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hi Juanita - Thank you so much for sharing your wonderful experience with us. We're so happy to hear that Shanica was able to provide you with such outstanding guest service and that you enjoyed your stay. We'll be sure to share your compliments with the appropriate department. We look forward to seeing you again soon.

Reviewed 28 October 2015 via mobile

Had a little issue at check-in where they couldn't find my reservation. I booked through TripAdvisor. Other than that, I had a great time. The room was very nice, and I mean VERY nice for the price, and there is a nice bar on site with a rotating Three Floyd's tap and otherwise great beer selection. The food and drink...

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Helpful?
Thank Matt M
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hi Matt - Thank you so much for sharing your kind comments with us. We're pleased to hear that you enjoyed your room and the beer selection at our bar. We're also happy to know that our staff provided you with such wonderful customer service. Thank you again for your visit and your review. We look forward to your next...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ameristar Casino Hotel East Chicago is a full-service luxury hotel that boasts a variety of amenities. Complimentary wireless internet In guest rooms and a 24-hour fitness center are available for guests to use throughout their stay. The 56,000-square-foot casino includes four spacious playing levels, with one of the largest selections of games in northwest Indiana. Ameristar East Chicago includes diverse selection of restaurants ranging from deli sandwiches to steaks and seafood. ... more   less 

Additional Information about Ameristar Casino Hotel East Chicago

Address: 777 Ameristar Blvd, East Chicago, IN 46312-1806
Region: United States > Indiana > East Chicago
Price Range: $124 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Hotel East Chicago 4*
Number of rooms: 290
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Hotel East Chicago staff and other travellers.
9 questions
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Questions? Get answers from Ameristar Casino Hotel East Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles JohnfromNashville, 26 Oct 2016 | Read review
“the rooms on the higher floor seem to be more quiet,”
 of 5 bubbles MONTERREY1957, 12 Sep 2016 | Read review
“Have your room key ready when you get on the elevator. You need it to get the elevator to go to your floor.”
 of 5 bubbles t0rg0, 10 Sep 2016 | Read review
“View of industrial east chicago”
 of 5 bubbles maaaarmendoza, 14 Jul 2016 | Read review
“Have smoking and non smoking. But hallways smell smokey”
 of 5 bubbles Stropo, 11 Jul 2016 | Read review
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