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Horseshoe Southern Indiana

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Horseshoe Southern Indiana
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3,340 Reviews from our TripAdvisor Community

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There are newer reviews for Horseshoe Southern Indiana
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Showing 3,338: English reviews
Louisville
Reviewed 3 February 2017

After an extended check in I noticed that the staff didn't really seem to want to be there. very solemn looking with little or no emotion on their faces. We felt as if we were bothering the staff we came in contact with in the Casino so we cut our night short and went to the bar by the restaurant...

Review collected in partnership with Caesars Entertainment
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Helpful?
Thank josephrJ3833XH
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi josephrJ3833XH, this sort of behavior is definitely not okay with us and our Team Members are usually ready to make sure our guests have a wonderful time when visiting us. Your comments will be forwarded to our Management Team so everyone can learn from this experience. Andrew, Guest Relations

New Albany
Reviewed 3 February 2017

I live locally to this casino and I have visited for years. The hotel, pool, shops, restaurants and food courts, bars and gaming are all A+ in my book. The comps as well. I love my trips to Horseshoe Southern Indiana.

Review collected in partnership with Caesars Entertainment
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Helpful?
Thank patriciawI7606YU
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi patriciawI7606YU, thanks for being a frequent visitor! Once our renovations are done in April, hopefully you'll plan a night with us in one of our newly remodeled rooms! Andrew, Guest Relations

New Albany
Reviewed 3 February 2017

Not as good or visitor friendly as in the past seems as if just trying to take your money and not very much give back but hotel is still nice. Buffet is gross no matter if free or not could really upgrade food quality.

Review collected in partnership with Caesars Entertainment
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Helpful?
Thank brandont479
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi brandont479, our guests are always our first priority, and it's unfortunate that your experience differed. Should you ever experience anything but ideal customer service, please ask to speak to a Supervisor so we can remedy any issues in the moment. Andrew, Guest Relations

Louisville
Reviewed 3 February 2017

Its a great place to take the familly in the hotels and a good place to spend money and relax after the rest of the family sleeps in soft beds or in the pool and lots of places to eat and theres a super nice club on deck 2

Review collected in partnership with Caesars Entertainment
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Helpful?
Thank F2354PGjosephh
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi F2354PGjosephh, thanks for visiting us! We're glad to hear your family enjoys themselves! Our pool is currently closed due to the renovations, but hopefully you'll be back in the spring to enjoy our new rooms, too! Andrew, Guest Relations

Mount Pleasant
Reviewed 3 February 2017

The people are pretty friendly, depending on whether or not they are having a good day. The hotel is very clean and staff is nice. The casino is barren and the people there are nice if they are winning.

Review collected in partnership with Caesars Entertainment
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Helpful?
Thank mitchellr0289
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi mitchellr0289, depending on which day you come, our casino is one of the busiest places around! Hopefully when you stopped by, the lack of people made it easier to get to your favorite slot machines and tables! Andrew, Guest Relations

Floyds Knobs
Reviewed 3 February 2017

great value for the dollar, but could be better. would like to stay longer next time but need more free offers. I live local, so really no need to use rooms at the venue. could go to another property owned by the same corporation

Review collected in partnership with Caesars Entertainment
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Helpful?
Thank Z5200ERjamesd
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi Z5200ERjamesd, with our newly renovated rooms (completion date in April), it might be worth spending the night just to enjoy the new accommodations. We look forward to having you out here again soon! Andrew, Guest Relations

Columbus, Ohio
Reviewed 2 February 2017

We got a very nice upgraded room for 2 nights and while the casino took our money we still had fun. The room was nice but the construction noise in the rooms above us was unexpected and disappointing. We had a nice clean and well stocked room the first day but no coffee service was left (cups etc) the second...

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Helpful?
Thank oldsweets
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi oldsweets, it's unfortunate that your stay with us wasn't as stellar as it could have been with just a few misses. Hopefully you informed the front desk about the construction noise if it was outside of our designated renovation hours. Hopefully during your next visit, we'll meet all your marks! We hope to have you back again soon. Andrew,...

Sun Prairie
Reviewed 2 February 2017

The place could have great potential, the hotel was clean and nice except for amenities due to the holiday, The enjoyment for a holiday when people were off work was less than expected. The place has the ability to be fun ,exciting , and a rocking place but how do you know when that is so you can have FUN,

Review collected in partnership with Caesars Entertainment
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Helpful?
Thank C8815GSgaryr
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi C8815GSgaryr, we try to fill the holidays with lots of excitement - from giveaways to live music to special menus at our restaurants to allowing our Team Members to get a little festive with their attire. Our hope is that the excitement for the holiday matches that which is in the casino. Thanks for your comments and we hope...

Campbellsville
Reviewed 2 February 2017

slots are fun 4 levels makes for a large variety of slots and tables enjoy the buffet haven't stayed at the hotel for a while because we don't live that far away but the rooms are nice and the beds are comfy

Review collected in partnership with Caesars Entertainment
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Helpful?
Thank haroldi2017
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi haroldi2017, so glad to hear you enjoy your visits with us! We hope to see you again soon. Andrew, Guest Relations

Louisville
Reviewed 1 February 2017

I have never had a problem with the rooms. The casino on the other hand is not very clean and if you need service you have to wait a very long time. My one trip to the buffet was not worth the money spent.

Review collected in partnership with Caesars Entertainment
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Helpful?
Thank barbarasL3701SG
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi barbarasL3701SG, I'll be sending your comments to our Management team so we can look into ways to make sure that our guests get the service they need in a prompt manner. We do hope you come out again soon! Andrew, Guest Relations

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff

Additional Information about Horseshoe Southern Indiana

Address: 11999 Casino Center Drive SE, Elizabeth, IN 47117 (Formerly Caesars Indiana Casino Hotel)
Region: United States > Indiana > Elizabeth
Price Range: $122 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Horseshoe Southern Indiana 3.5*
Number of rooms: 503
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Also Known As:
Horseshoe Southern Indiana Hotel Elizabeth
Horseshoe Southern Indiana Elizabeth
Caesars Indiana Hotel
Caesars Indiana Casino
Caesars In Casino
Elizabeth Indiana
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Questions & Answers

Here's what travellers have asked, with answers from Horseshoe Southern Indiana staff and other travellers.
41 questions
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Questions? Get answers from Horseshoe Southern Indiana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pull hard on your closet door”
 of 5 bubbles B8540HW, 24 Mar 2017 | Read review
“Our room was one of the supposed to be remodeled rooms, but we weren't really all that impressed. Still some areas that need fixed. BUT the beds were very comfortable.”
 of 5 bubbles tonyap229, 24 Mar 2017 | Read review
“Know what is free and what is not.”
 of 5 bubbles 971ernestn, 24 Mar 2017 | Read review
“The new remodel room was great and very pleasing the bed was comfortable which made my stay very enjoyable.”
 of 5 bubbles 249emanuelh, 24 Mar 2017 | Read review
“More high end options. ”
 of 5 bubbles Z2709ZDjayb, 22 Mar 2017 | Read review
5 of 5