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My Room #334 near the elevators was attractive, clean, comfortable, and convenient. Quieter than I first thought it would be, given its location. Contained most amenities that a single business traveler would want, including small separate living area, good working desk, small fridge, microwave, and...More
This hotel is a part of complex with different branded Marriott franchises. They all share facilities, so just just book the cheapest option. Hotel shuttle from the airport stops right outside the JW Marriott, a very short walking distance from the hotel. Super clean, friendly...More
The Springhill Suites are supposed to be targeted to families, but there were a total of 3 drawers in my room for clothing, and no lock on the bathroom door. How does that work for families? Design was very clean-lined and attractive.
Suite was nice,...More
Response from Joshua B, Kari Fraine, Asst. General Manager at SpringHill Suites Indianapolis DowntownResponded 2 November 2015
Thank you for sharing your stay with us. You are correct in that the SpringHill Suites is geared towards meeting the needs of families although maybe not for long term purposes. A Residence Inn by Marriott would be a great option for a long...More
15 floors of rooms and 2 elevators. The city of Indy should offer to buy them 2 more shafts. Average wait time 15 minutes per ride we could have spent visiting the sites. The front desk is overwhelming. One person working most of the time....More
1 Thank eatlocal1ofakind
Response from Joshua B, Kari Fraine, Asst. General Manager at SpringHill Suites Indianapolis DowntownResponded 27 October 2015
Thank you for sharing this feedback with us. We understand that when you are in town for such a special occasion, there is no time to waste waiting on an elevator. Your frustration as well as that of other guests is being shared with...More
I went there for a business trip and chose this location for the free breakfast. I have to tell you I was only there 9 hours (7 of which I slept). I decided very late to stay and when I called the young lady was...More
Hello- I spoke with the manager and this is not a claim that was verified. The hotel inspected and they did not find bed bugs. Trip Advisor needs to also "control" comments. At the very least the accusation needs to be... More
Hello- I spoke with the manager and this is not a claim that was verified. The hotel inspected and they did not find bed bugs. Trip Advisor needs to also "control" comments. At the very least the accusation needs to be proven before posted. That's a HUGE claim that is totally damaging to a business. We are booked and plan to stay.
Response from Joshua B | Property representative |
Thank you for the question. You are correct, we no longer have a pool. We expanded our Fitness Center and now have over 2500 square feet of state of the art workout equipment. We removed the pool from our website months... More
Thank you for the question. You are correct, we no longer have a pool. We expanded our Fitness Center and now have over 2500 square feet of state of the art workout equipment. We removed the pool from our website months ago. I would love to know where it is still listed so we can have it removed. If you have a minute while you are here, I would appreciate speaking with you to find out where you saw the pool advertised. Additionally, the JW Marriott is the only hotel of our 5 hotels on the complex that has a pool. It is quite small and they have 1000 rooms. At this time, only the JW guests are granted access to the pool. Thank you.