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Fairfield Inn & Suites Indianapolis Downtown

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Fairfield Inn & Suites Indianapolis Downtown
Fairfield Inn & Suites Indianapolis Downtown
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274 Reviews from our TripAdvisor Community

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Showing 269: English reviews
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Ohio
Reviewed yesterday NEWvia mobile

The stay was very nice and the hotel was very clean and friendly. I always enjoy coming to the city of Indianapolis. The part that made the hotel so much better was when I was trying to get something out of my car, a very polite valet name Brenda helped me open the truck, and told me to have a...

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Helpful?
Thank HBrad03
East Lansing, Michigan
Reviewed 2 days ago NEW

The valet name Brenda was very helpful, and also helped me with directions around the city. She greeted me with the warmest smile and it made my trip better because the weather was cold and rainy in Indianapolis. The room was very nice and cleaned, it made my trip overall excellent.

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Helpful?
Thank MSU_Spartan04
Erica W, Front Office Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

MSU_Spartan04, we are so happy to hear you enjoyed Brenda's service! She has been with us for a while now and does great things for us. Thank you so much for mentioning her- we love it! We are also happy to hear you liked your room, thank you for the feedback!

Puerto Rico
Reviewed 4 days ago NEW

Friendly Service. Not a lot of amenities, but the room was clean and comfortable. Good housekeeping service. Low points are breakfast (is free but bad) and valet service which is never around so getting the car took some time.

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Helpful?
Thank wlopez09
Christina G, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear wlopez09, Thank you for sharing your experience at the Fairfield Inn & Suites Indianapolis Downtown through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are disappointed...

Berkley, Michigan
Reviewed 1 week ago

I stayed at the Fairfield Inn for a week during a recent trade show at the Indianapolis Convention Center. The location couldn't get much better. You don't have to walk outside to get to the show which is very convenient. Ask the staff at the front desk for the directions, but it essentially is cutting through the parking garage to...

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Helpful?
Thank hulacherry
Cleveland, Ohio
Reviewed 3 weeks ago

i have stayed here from time to time when in town on biz. have usually been very pleased. is now starting to show some age. rooms a bit weathered. staff was a bit lacksidasical this visit. still a pretty good value

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Helpful?
Thank jon s
Christina G, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Jon S, Thank you for sharing your experience at the Fairfield Inn & Suites Indianapolis Downtown through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are disappointed to hear that we did not live up to providing quality service to you. With a spirit to serve, we take great pride in not only meeting,...

Reviewed 4 weeks ago via mobile

The girl working the desk is terrible this evening, Feb 24th. She is more worried with flirting with the guy then dealing with the guest. The rooms are ok , not the best . The beds are ok but could use better pillows.

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Helpful?
Thank Monica K
Christina G, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Monica, Thank you for sharing your experience at the Fairfield Inn Indianapolis Downtown. With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear that we have not met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate...

York
Reviewed 2 February 2017

Very simple room but very clean, comfortable, quiet and well appointed. Bed was very good, pillow choice was good, very clean room and quiet. Walkway connection to other hotels, convention center and downtown is well thought out. Good value for the dollar.

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Helpful?
Thank Layton L
Erica W, Front Office Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Thank you for filling out a review on behalf of our hotel! We are so glad you enjoyed the room, bedding, cleanliness, and location. We love getting guests who are in town for the convention so we are so glad you enjoyed yourself with us. Please come again next year!

illinois
Reviewed 24 January 2017 via mobile

All staff were very friendly and helpful. Asked for a fridge and microwave in the room and there was no problem with the request. However these days , I would think this would be standard. We got a handicap accessible room so there was plenty of room and bathroom was large. I could here things going on in the hallway...

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Helpful?
Thank shadug
Erica W, Front Office Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Thank you for taking the time to write a review on behalf of our property! We are glad you were able to sleep soundly and enjoyed the complimentary breakfast and the location of our hotel. We apologize you were unable to valet like you wanted to! Please stay again whenever you're in town.

Indianapolis, Indiana
Reviewed 23 January 2017

We were lucky enough to get a room for the Christmas weekend. The downtown sights and carriage ride was phenomenal. Our room had the best view of downtown and Christmas lights. Our room was very nice. We stayed here because the hotel in Fort Lauderdale was so nice and again it came with breakfast. Parking was expensive but I would...

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Helpful?
Thank Rikki360
Erica W, Front Office Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Thanks for writing a review on behalf of the hotel! We're so glad you had a good time while downtown. We love the sights of the lights downtown as well- so festive! Please stay again!

Reviewed 16 January 2017

The mattress in room 422 was awful! We hardly slept. We let the front desk know and they mentioned they wouldn't sell the room to someone else. The breakfast was "ok" one of the waffle makers was broke and the sausage and eggs were disgusting! There was only one breakfast staff member that was working the others were standing up...

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Helpful?
Thank Kelly H
Erica W, Front Office Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Thank you so much for taking the time to write a review of our hotel! We are so sorry you did not enjoy your stay with us. As the Front Desk Manager, it is disappointing to hear our staff was not helpful upon arrival or at breakfast. Rest assured, this will be corrected for our future guests, thank you for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Fairfield Inn & Suites Indianapolis is adjacent to the Convention Center. Centrally located in the heart of this very walkable city, this hotel is close to Circle Center Mall, next to White River State Park, the Indianapolis Zoo, and several world-class museums. Also nearby are the Eiteljorg Museum, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. This property features an on-site TGI Friday's, pillowtop mattresses, complimentary high-speed Internet Access, and breakfast. ... more   less 

Additional Information about Fairfield Inn & Suites Indianapolis Downtown

Address: 501 West Washington Street, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $177 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Indianapolis Downtown 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Indianapolis Downtown
Fairfield Inn & Suites Indianapolis Downtown Hotel Indianapolis
Hotel Style:
#10 Green Hotel in Indianapolis
#30 Romantic Hotel in Indianapolis
#37 Family Hotel in Indianapolis
#55 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Indianapolis Downtown staff and other travellers.
3 questions
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South Bend, Indiana
17 days ago
New Albany, Indiana
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Indianapolis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think they had a bad one.”
 of 5 bubbles Rikki360, 23 Jan 2017 | Read review
“Higher up room away from the elevator are the quietest and have the best view. They're worth the extra steps!”
 of 5 bubbles becarpenterjr, 4 Sep 2016 | Read review
“Higher the floor the better”
 of 5 bubbles williamsV8496EK, 21 Jul 2016 | Read review
“514 was very nice with view over 1 small roof and sidewalk in front of hotel”
 of 5 bubbles roycefolks, 10 Jul 2016 | Read review
“Ask for a room that looks out toward the museum, otherwise you look into the back of a building and/or parking garage.”
 of 5 bubbles IArunner05, 23 Jun 2016 | Read review
5 of 5