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JW Marriott Indianapolis

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Traveller (690)
Room & Suite (366)
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Overview
  • Excellent72%
  • Very good19%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Special Offer: Members Get 20% Off
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Rooms
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,061)
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481 - 485 of 3,020 reviews
Reviewed 20 February 2018

Exemplary hosts and hostesses- Shahad checked us in and her pleasant and welcoming demeanor set the tone. All personnel exhibited professional and courteous hospitality- banquet hosts, bell captains, valets. Very pleased. Banquet food was tasty and plentiful.

Review collected in partnership with this hotel
Thank kmlprospect
Response from Phil R, General Manager at JW Marriott IndianapolisResponded 21 February 2018

We appreciate your great feedback about Shahad and the team. Be assured this information will be shared with them, and we’ll be looking forward to welcoming you back to the JW Marriott Indianapolis!

Reviewed 20 February 2018

From the valet upon arriving the service was impeccable and top notch. Check in with mobile app was quick and easy and check out was a breeze. We ate in Sports Bar and was very pleased with our service and food. We will definitely be...More

Review collected in partnership with this hotel
Thank JeanFerenc
Response from Phil R, General Manager at JW Marriott IndianapolisResponded 21 February 2018

It was our pleasure to have you with us, and we’re happy to see you enjoyed the experience. We’ll be looking forward to your return.

Reviewed 19 February 2018

I was pleased by the front desk associates that checked me in! The room was fine but no refrigerator!?!?! It has become standard for most hotels these days! I have food sensitivities and planned to use the refrigerator! When I asked for one I was...More

Review collected in partnership with this hotel
Thank pjschricker
Response from Phil R, General Manager at JW Marriott IndianapolisResponded 21 February 2018

Thank you for this valuable feedback, and I appreciate your comment regarding having a refrigerator. Currently this is not part of the JW brand standard; however, we do try to keep several units on property and deliver them upon request. I’m sorry we ran short...More

Reviewed 19 February 2018

Many hotels at a certain level can seem similar but the staff and the JW Marriot were very helpful and delivered service in a professional and friendly manner. I find many front desk staff seem rather bored with their jobs but the staff really seemed...More

Review collected in partnership with this hotel
Thank HealthyCh0c0late
Response from Phil R, General Manager at JW Marriott IndianapolisResponded 21 February 2018

Thank you for this great feedback, and be assured this information will be shared with the team. Again, it was great having you with us, and we hope to welcome you back whenever you return to Indianapolis.

Reviewed 19 February 2018

The service in Velocity sports restaurant was awful on Saturday, we waited an hour and 45 minutes and never got our food, then they brought out food in doggy bag, terrible service ruined lunch for 20-business friends and colleagues, made everyone late getting back to...More

Review collected in partnership with this hotel
Thank C993BIbob
Response from Phil R, General Manager at JW Marriott IndianapolisResponded 21 February 2018

Please accept our sincere apology for the problem you recently incurred. This is not typical of the service we try to provide, and steps will be taken to see this type of situation does not recur. Should you return to Indy, it is our hope...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$212 - US$454 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Indianapolis
#3 Luxury Hotel in Indianapolis
#4 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$212 - US$454 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Indianapolis
#3 Luxury Hotel in Indianapolis
#4 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (690)
Room & Suite (366)
Dining (84)
Pool & Beach (24)
Amenities (63)
Business Centre & Event Rooms (11)
Family and Play Areas (1)
Questions & Answers
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Teresa G
20 June 2018|
Answer
Response from tcavana1 | Reviewed this property |
Yes -- ice machines are located on first floor close to elevators.
0
Votes
jancie059
3 February 2018|
AnswerShow all 4 answers
Response from Assistant2 | Property representative |
Wireless internet is complimentary for all Marriott Reward Members. Signing up is free and takes less than 2 minutes!
0
Votes
Joshua C
14 November 2017|
AnswerShow all 6 answers
Response from 6bernadettes | Reviewed this property |
Yes, $48 was the price at my last visit.
1
Vote
Room Tips
"1007 outstanding view"
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"Toilet didn't flush well, had to hold lever. Good water pressure for shower."
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"cold water runs like warm,watch for safe batteries dying"
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"You need handicap openers on handicap rooms. It’s hard to maneuver a scooter through the door when it is..."
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