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JW Marriott Indianapolis

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2,019 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Indianapolis
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Showing 1,984: English reviews
Louisville, Kentucky
Reviewed 13 August 2015

Recently, the company I work for had an overnight division meeting at the JW Marriott in downtown Indianapolis. Our division's overall experience was excellent. I will say that the room that I stayed in was nice but nothing exceptional. Where the JW shined was with it's staff. Every member of the JW staff went out of their way to make...

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Helpful?
Thank GSHpointer
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide a memorable experience for our guests and I'm happy to see we were able to achieve this for you and your group. Be assured that I will share your feedback with my team. It was our pleasure having you here at the JW Marriott Indianapolis and we hope to be of service to you in...

phoenix
Reviewed 11 August 2015

We stayed at this hotel for the 1st time while visiting Indy to watch the Drum and Bugle Corp championships at Lucas Oil Stadium. The hotel itself was very nice, gym was well equipped and clean, fresh towels and such. The pool area was decent, surprised by only 1 pool and Jacuzzi for such a large hotel and not 24...

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Helpful?
Thank jandrews3
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to deliver a memorable experience for our guests and I am sorry we did not achieve this for you. Please be assured we will use this information as a training tool for our team. I hope you will give us a chance to regain your confidence in the future.

Greater Cincinnati
Reviewed 11 August 2015

I would recommend a different hotel in downtown Indy as there are many to choose from. I was extremely disappointed with my stay on Saturday at the JW Marriott in downtown Indianapolis. The room was disgustingly covered in dust - ALL OVER THE ROOM!!! I expect a JW to have the highest of standards and have a great attention to...

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Helpful?
Thank Redsbcats
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Please accept our apologies for not meeting your expectations. Be assured we will continue to take action and improve the experience for our guests and will follow up with our Housekeeping team. It was a pleasure to have you with us and I hope you will give us a chance to regain your confidence.

Ocean, New Jersey
Reviewed 9 August 2015 via mobile

The hotel is very well located. We had dinner at Friday's that is right next to the hotel and we went for a walk at the White River State Park which is so nice. So many attractions that we went all walking. It was nice to seat and have a coffee at Starbucks located inside the hotel. Very nice fitness...

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Helpful?
Thank K S
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post. I understand your comments about the wifi and wanted you to know that we do follow Marriott standards for full-service properties. Currently Marriott does offer complimentary wifi to their rewards members. There is no fee to sign up for the rewards program. Regarding your comment about a refrigerator, this is not currently brand standard; however,...

Mankato, Minnesota
Reviewed 8 August 2015

I booked online for this hotel for an August conference. I booked a 2 bed queen as I would be taking my daughter to this conference with me. This was a work trip to my company paid with a company credit card which means I needed a Credit card authorization form (since I wouldn't have the actual card with me)....

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Helpful?
Thank Purplemania56
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Good Day, Thank you for your post and I am sorry we have fallen short of our goal to deliver a memorable experience. Please be assured that your comments will be shared with the team. I would be happy to speak with you further regarding your stay, and hope you will one day give us a chance to regain your...

Mount Carmel, Illinois
Reviewed 6 August 2015

OK, I've been to a few conferences in my career, but this one ranks at the top. From the amazing service as soon as I arrived in the lobby, to the meeting rooms, to check out time, this hotel is a great conference location. The elevators are controlled by key cards - great security feature. The restaurants, one Italian the...

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Helpful?
Thank Greg H
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We take pride in serving our guests and I'm happy to see we were able to make this a memorable experience for you. Thank you again for your feedback and we hope to welcome you back soon!

Leitchfield, Kentucky
Reviewed 6 August 2015

I have stayed at the JW every year since it's opening 4.5 years ago, and they just keep getting better. I refuse to stay anywhere else while in Indy! They treat me very well, and cater to every request imaginable. The 31st floor lounge is the best I've seen among all the Marriott chain hotels I have been in, with...

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Helpful?
Thank Aaron W
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Wow...you made my day! Thank you for your great feedback and be assured that I will share your comments with my team. It's always a pleasure to welcome you back to the JW Marriott Indianapolis and we'll be looking forward to your next visit.

Nashua
Reviewed 6 August 2015 via mobile

This hotel is within walking distance to many great Indianapolis landmarks, restaurants, and parks. Loved being able to just walk out of the hotel and be to different spots without having to take a taxi. And only 15 min from the airport!!

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1Thank Janet V
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide our guests with a memorable experience and I'm happy we were able to achieve this for you. We enjoyed your visit and will look forward to your return.

Madison, Wisconsin
Reviewed 5 August 2015

I came to Indy last week for the annual GenCon at the Indiana Convention Center. JW Marriot is connected via skywalk to the convention center, so it was a cinch to go between buildings. I thought the hotel was wonderful--luxury even. It's a tall building, with 28 floors of rooms, and designed with a very modern and elegant feel to...

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Helpful?
Thank Melissa R
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We appreciate your feedback and are delighted to see you enjoyed your visit to the JW Marriott. Please be assured that I will share your comments with my team. It was our pleasure having you with us, and we hope you will continue to use our facility whenever you are in the area.

Reviewed 4 August 2015

The hotel is Beautiful, Pricey but that would be ok if it was worth it -- it is NOT - we are here not and we can't even get a mini frig in our room, we are in line for one!!! No Microwave, NO free wifi (wth) have to pay for water in room, ice only on second floor, no...

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Helpful?
Thank Teresa T
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I am sorry we did not meet all of your expectations. Be assured that I will share your comments with my team and we will take corrective actions. If you are currently staying with us, I would be happy to ensure that you receive a refrigerator. Please contact the Front Desk if this is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $237 - $645 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Odigeo, Orbitz, Priceline, Travelocity and Jetsetter so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#4 Family Hotel in Indianapolis
#4 Luxury Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#6 Green Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Indianapolis staff and other travellers.
14 questions
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Danville
3 months ago
Washington DC, District of Columbia
3 months ago
Hamilton, Ohio
10 months ago

See all questions (14)

Questions? Get answers from JW Marriott Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are best”
 of 5 bubbles dougu132, 30 Nov 2016 | Read review
“Quite rooms with great views of downtown.”
 of 5 bubbles K4121LVandreas, 30 Nov 2016 | Read review
“High is good, given this is one of the tallest buildings in downtown.”
 of 5 bubbles burkeohio, 23 Nov 2016 | Read review
“Ask for river view.”
 of 5 bubbles CharlesAMIV, 22 Nov 2016 | Read review
“Higher floors give better views”
 of 5 bubbles kb515, 1 Nov 2016 | Read review
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