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JW Marriott Indianapolis

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JW Marriott Indianapolis
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2,114 Reviews from our TripAdvisor Community

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Showing 2,078: English reviews
Logansport, Indiana
Reviewed 26 October 2015

This experience was not a great one. I booked and paid for a King room on the concierge level with access to the Executive lounge for $286 plus tax etc... making it $355 plus $47 for parking. When I got to the check-in desk at the lobby I was charged for the room I booked. Then I was told there...

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Helpful?
Thank JewelryTraveler
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for staying with us and I'm so sorry we have fallen short of our goal to make this a memorable experience for you. If you have time, please call me at 317.860.4911 so we can discuss this further. I look forward to hearing from you and I hope you will give us a chance to regain your confidence.

Reviewed 26 October 2015 via mobile

We were in town for a long weekend. The hotel staff was very friendly and helpful. The hotel is within walking distance to most downtown locations. We were a little shocked at the price to park ($37/night for self parking), but it seems in line with the rest of downtown hotels. After spending a long day in downtown, we were...

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Helpful?
Thank Danya V
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your valuable feedback and be assured I will share this information with my team. I also understand your comment regarding the parking and we are comparable to many of the full-service hotels in the downtown area. If you are looking for a more affordable option within walking distance, there is the White River State Park Garage (across...

Gilbert, Arizona
Reviewed 24 October 2015

Stayed here during a conference. Have been a member for years and this JW Marriott is hands down the best. The executive lounge was fantastic and the service there was always very good. They would go out of their way to make sure you were taken care of. Came in late one night just before closing and they still found...

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Helpful?
Thank Brett C
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We try to provide our guests with an excellent experience, and I'm happy we were able to achieve this for you. I'm delighted the team took such great care of you and I will share your feedback with them. We'll be looking forward to your return should you be back in the Indianapolis area.

Tampa, Florida, United States
Reviewed 22 October 2015 via mobile

Spent one night here for a conference. The staff checked me in quickly and efficiently. Rooms are spacious, clean, and modern. Showers have double head and plenty of hot water. It's right next to the convention center as well. Wifi was fine ( I went for the upgraded version which is an unseemly $16.96)

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Thank David M
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was our pleasure to have you with us and thank you for bringing your experience to our attention. I did want you to know the Internet is complimentary for all Marriott rewards guests and there is no fee to sign up for the rewards program. Again, we appreciate your business and hope to welcome you back soon!

Indianapolis, Indiana
Reviewed 21 October 2015

I stayed one evening at JW Marriott for a business meeting. I must say that everything was perfect. From the valet parking to front desk service to the restaurant staff to room service to the view and modern room and bath. I thoroughly felt like royalty! The hotel is well worth the price and more.

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Helpful?
Thank pleasedguest111
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We take pride in serving our guests and I’m delighted you enjoyed your recent visit. We hope you will continue to use our facility whenever you are in the area.

Oakland, California
Reviewed 20 October 2015 via mobile

I stayed at the Marriott for five day while attending a conference at the hotel. The hotel is large 33 floors and busy but customer service is a priority. All of the staff was friendly and helpful and made sure all your needs were met to enjoy your stay. The rooms were large and offer ceiling to floor windows with...

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Helpful?
Thank Jay F
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for taking the time to let us know of your visit. Your feedback is important and I will share this information with my team. I appreciate your comments about the parking and we are comparable to many of the full-service properties in the downtown area. For more affordable options within walking distance, we can suggest the White River...

Mumbai (Bombay), India
Reviewed 20 October 2015

One of the stars of my visit was my interaction with the 'at your service' personnel. Her name was Thvshe. I hope I have the name correct. Every question was answered in a manner that exceeded expectations. Will always use this hotel on every trip to the city. Thank you all

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Helpful?
Thank SandeepJT
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide an excellent experience for our guests and I'm happy to see we were able to achieve this for you. I also want to thank you for your kind comments about Thvshe. She is an asset to our team and I will share your feedback with her. Again, thank you for your time and we'll be...

Roscoe, Illinois
Reviewed 20 October 2015

The hotel on the surface looks nice. I stayed there for four nights during a convention. Our room looked nice until I dropped something on the floor. At the price of the room ($256 per night), I would expect it to be immaculate. The edge of the carpet and baseboard had not been vacuumed for ages. Behind the dresser it...

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Helpful?
Thank Barb1217
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for staying with us and I'm sorry we have fallen short of your expectations, as well as our own. Be assured I have shared your feedback with our team and immediate steps will be taken to correct our shortcomings. With regards to the Internet, we do follow Marriott standards so there is consistency within the brand. Currently Marriott...

Miami Lakes, Florida
Reviewed 19 October 2015

Main draw back for me was bed comfort. Hard edges and overall uncomfortable. Shower temperature in my room was extremely difficult to control. The faucet handle basically had two settings and you could clearly hear (through the wall) one temp shutting off and the other on and vice versa. It sounded like a faint shut off and on valve. It...

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Helpful?
Thank FIUPANTHER
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for this important feedback and be assured I will share your comments with my Director of Engineering. Should you ever have any mechanical issues during a visit, please let us know and we will have an engineer immediately sent to your room. Again, we appreciate your patronage and hope you will give us a chance to regain your...

Ringwood, New Jersey
Reviewed 17 October 2015 via mobile

In town for a convention and stayed at the JW Marriott. I couldn't be happier with the location to the convention center, the room size, and the different restaurant and bar options at the hotel. The staff is abundant and helpful. Up to date looking rooms and lobby. It is a hotel you will have rno regrets staying at.

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Thank Caroline v
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We appreciate your feedback and are delighted you enjoyed your visit to the JW Marriott Indianapolis. We hope to welcome you back soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $302 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
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Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#4 Family Hotel in Indianapolis
#4 Luxury Hotel in Indianapolis
#5 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Indianapolis staff and other travellers.
17 questions
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Questions? Get answers from JW Marriott Indianapolis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite upgrade is worth it for a corner suite.”
 of 5 bubbles FestivalAddict, 21 Mar 2017 | Read review
“Room 812 has good view and is ada equipped. Quiet area.”
 of 5 bubbles Myrtle0116, 19 Mar 2017 | Read review
“Ask for an even numbered room as these overlook White River State park and the zoo.”
 of 5 bubbles slpgradstu, 18 Mar 2017 | Read review
“City view was amazing”
 of 5 bubbles bryanm669, 13 Mar 2017 | Read review
“Choose upper level floors for great view.”
 of 5 bubbles 92aprilm, 6 Mar 2017 | Read review
5 of 5