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JW Marriott Indianapolis

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Traveller (690)
Room & Suite (366)
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Overview
  • Excellent72%
  • Very good19%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from JW Marriott Indianapolis
Special Offer: Members Get 20% Off
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Offers from JW Marriott Indianapolis
Special Offer: Members Get 20% Off
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Reviews (3,062)
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2,103
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54
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521 - 525 of 3,021 reviews
Reviewed 3 February 2018 via mobile

Wish I could give zero stars!! Upon checking in to a room costing $290 a night my daughter discovered a used bloody towel in the bathroom. Had to switch rooms in the middle of the night due to electrical issues. Front desk was very rude...More

Thank Joshua G
Response from Phil R, General Manager at JW Marriott IndianapolisResponded 5 February 2018

Please accept my sincere apology for the problems you incurred. This is not typical of our facility, and I can assure you steps will be taken to correct any shortcomings. Again, we are sorry for the inconvenience and hope you will one day give us...More

Reviewed 2 February 2018

As with most stays, the hotel staff can make the experience great or mediocre. My wife and young daughters were staying at the JW Marriott for a cheer competition a few weeks ago and I contacted the concierge via the Marriott App to see what...More

Thank jjklavon
Response from Phil R, General Manager at JW Marriott IndianapolisResponded 6 February 2018

It was a pleasure to have your family with us, and I’m happy to see the team was able to make this a memorable experience for them. We hope they return in the future and maybe next time you can join them!

Reviewed 2 February 2018

I walked into my room and got settled. After that time I noticed I was given a room with 2 bed. I don't know why but didn't have time to call and ask to change the room. However, while I was sitting at my desk...More

Review collected in partnership with this hotel
Thank stephanienG6702MF
Response from Phil R, General Manager at JW Marriott IndianapolisResponded 5 February 2018

Please accept my sincere apologies for the problem you experienced during your visit. Be assured we will use your feedback as a training tool for our associates and we will reinforce our processes. Again, we appreciate your business and hope you will continue to use...More

Reviewed 2 February 2018

Self-parking is a major challenge at this hotel. The parking is shared with other hotels and they reserve way too many valet spaces which go unused. It took at least ten minutes each time to find an open spot which were very far from the...More

Review collected in partnership with this hotel
Thank John W
Response from Phil R, General Manager at JW Marriott IndianapolisResponded 5 February 2018

Thank you for your valuable feedback, and please accept my sincere apologies. This is not typical of the service we try to provide. Be assured your comments will be shared with the team, and we hope you will give us a chance to regain your...More

Reviewed 1 February 2018

Had an executive suite for 3 days of business meetings. Room was quiet which allowed me to rest and to work in preparation for my meetings. Shower was very nice and much better than what I have at home. Large windows and great view of...More

Review collected in partnership with this hotel
Thank 717greg
Response from Phil R, General Manager at JW Marriott IndianapolisResponded 2 February 2018

It was certainly our pleasure to have you with us here at the JW Marriott, and we’re happy you enjoyed the experience overall. We hope to be of service to you again soon.

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$212 - US$454 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Indianapolis
#3 Luxury Hotel in Indianapolis
#4 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$212 - US$454 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Indianapolis
#3 Luxury Hotel in Indianapolis
#4 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (690)
Room & Suite (366)
Dining (84)
Pool & Beach (24)
Amenities (63)
Business Centre & Event Rooms (11)
Family and Play Areas (1)
Questions & Answers
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Teresa G
20 June 2018|
Answer
Response from tcavana1 | Reviewed this property |
Yes -- ice machines are located on first floor close to elevators.
0
Votes
jancie059
3 February 2018|
AnswerShow all 4 answers
Response from Assistant2 | Property representative |
Wireless internet is complimentary for all Marriott Reward Members. Signing up is free and takes less than 2 minutes!
0
Votes
Joshua C
14 November 2017|
AnswerShow all 6 answers
Response from 6bernadettes | Reviewed this property |
Yes, $48 was the price at my last visit.
1
Vote
Room Tips
"The rooms were very comfortable!"
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"1007 outstanding view"
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"Toilet didn't flush well, had to hold lever. Good water pressure for shower."
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"cold water runs like warm,watch for safe batteries dying"
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