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Crowne Plaza Indianapolis Airport

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Crowne Plaza Indianapolis Airport
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381 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Indianapolis Airport
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Showing 379: English reviews
Indianapolis, Indiana
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 September 2016

Stayed here on my 1st visit to Indy the hotel was just OK. It close to the airport but noisy due to it being at the end of the runway. It was nothing special, but it was clean and served its purpose. Quiet for the most part so the stay was nice.

Helpful?
Thank DGill016
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

We appreciate your feedback on your experience at our hotel. We are sorry that the airplane traffic disrupted your sleep. If there is anything else that we could have done better to improve your stay, feel free to contact me direct to let me know. My email address is mclark@genhotels.com. Mike Clark GM More 

Kenton
Level Contributor
6 reviews
Reviewed 10 September 2016 via mobile

Had to stay 3 nights with my husband going to work training. At the desk the wonderful girl (Krista) gave us an upgraded room (double to king). Room was clean and welcoming, unlike the Crown Plaza in Jacksonville. Even though it's right by the airport the planes never kept us awake. Thank you for a good stay.

Helpful?
Thank Kelly D
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Thank you for the wonderful 5 star review! I appreciate you taking the time to recognize one of our associates that provided you excellent service during your stay. Mike Clark GM More 

Blairsville, Georgia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 September 2016

Good location to airport, try to book interior room to avoid plane noise. Earplugs included with complimentary shampoos etc! No free coffee in lobby, no free breakfast etc. Probably more for conventions than a leisure stay. With todays choices of hotels and free perks, I might look elsewhere in the future. Not a bad place, just not exactly the best... More 

Helpful?
Thank 19MKC
Fort Collins, Colorado
Level Contributor
5 reviews
3 hotel reviews
Reviewed 28 August 2016

Hotel was clean, comfortable, nice beds. Enough room on bathroom counter. I didn't try the restaurant/bar, but I'm always glad to stay in a place which has one. It's an odd hotel, apparently on the grounds of the old airport. I had a ground floor room, with a window that looked out into the lobby/meeting room area, by pool. So... More 

Helpful?
Thank CO2_traveller
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Thank you for the 4 star review. If there is anything that we could have done better to earn 5 stars it would be great to hear. Please contact me direct at mclark@genhotels.com. Mike Clark GM More 

Naples, FL
Level Contributor
245 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 23 August 2016

Had a reservation at the Lexington Hotel and after a stop in and finding that they did NOT have the restaurant or bar open, decided to cancel and stay at the Crowne Plaze across the street. Near the the airport is the good thing. Probably have not budgeted any makeovers since they opened. Load A/C. Resaurant and bar will do.... More 

Helpful?
Thank DJBradachNaples_FL
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

I am sorry that your experience at our hotel did not meet your expectations. If you would be willing, I would love the opportunity to discuss your experience with you. Please contact me direct at mclark@genhotels.com. Mike Clark General Manager More 

Boston, Massachusetts
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 August 2016 via mobile

This hotel is very spacious and beautiful on the inside. Very well kept. The front staff was friendly, the rooms were super nice and the bar/restaurant was good. Everything a business person could want. Really enjoyed my stay here. If you travel a lot, Crowne is the best hotel chain one can get for the price.

Helpful?
Thank sgunderson94
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Wow! Thank you for the 5 star review. I am happy that we provided you an excellent experience during your visit to Indianapolis. Mike Clark GM More 

Des Moines
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2016

I arrived around 11 p.m. and was immediately put off by the front desk. The lighting was dim, the counter was greasy, and the staff looked like they were wearing uniforms from the Goodwill—faded and worn. Everyone looked distinctly unhappy. Their focus was not on the guests but on their own troubles which is usually the sign of bad management... More 

Helpful?
Thank BigEater48
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

I am sorry that we provided you such a poor experience from the start of your arrival. We are responsible for the negative impression that you had when you arrived at the front desk. We have experienced some bad luck lately which I understand impacts my guests in a negative way. I would love the opportunity to discuss this with... More 

Kennewick, Washington
Level Contributor
5 reviews
3 hotel reviews
Reviewed 7 August 2016

It's been a while since we stayed at a Crowne Plaza and we're not likely to stay at this property in the future. Lots of things went wrong but here are 3 highlights. 1) Not enough hotel staff for a property this size which leads to...2) Long waits at the front desk; and 3) it's not "comfy" enough for a... More 

Helpful?
Thank Karen J
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

I am disappointed and sorry that we didn't provide you with a problem free stay. I would love the opportunity to discuss further if you would give me the opportunity. Please contact me direct at mclark@genhotels.com. Mike Clark GM More 

Lititz, Pennsylvania
Level Contributor
347 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 6 August 2016

One evening I stayed here because I had a 5:50 AM flight the next morning. The following week I stayed here two evenings due to the location being close to the office that I was visiting. This is not a new facility. My room during the first visit was too warm and the temperature never got below 75 despite the... More 

Helpful?
Thank BVDPA
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Thank you for the feedback on your experience. Your feedback is valuable to myself and my team. I am sorry for the issues that you experienced that impacted your stay in a negative way. IHG no longer requires newspaper delivery to guest rooms. Our property has opted to have them available at the front desk for our guests due to... More 

Columbus, Ohio
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2016

We stayed 3 nights at the Crowne Plaza. The front desk staff was friendly and the hotel itself was nice and clean. Our room was on the 2nd floor, outside towards the front. So we didn't have the interior noise that some have concerns with. and we could hear the airplanes but since we were on the opposide side of... More 

Helpful?
Thank cmhmomma
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Thank you for the feedback that your provided on your experience at our hotel. We are happy that overall you had a good stay, despite having a temporary issue with you hvac. We look forward to your next visit. Mike Clark GM More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a video tour. Welcome to the newly renovated Crowne Plaza Indianapolis Airport hotel!The Crowne Plaza Indianapolis Airport Hotel is located just minutes from the Indianapolis International Airport (IND) and offers free airport shuttle service.Our Indianapolis Airport hotel is a smoke-free full-service, atrium style hotel & conference center featuring free wireless high-speed Internet access throughout the hotel & versatile conference space, including an amphitheater & symposium. For casual dining enjoy American cuisine in The Landing Restaurant. When time is of the essence, try A Cup Above Coffee Bar & Bakery proudly pouring Starbucks Coffee or order through room service from 6 AM to 11 PM. Need to exercise? Our top notch fitness center & indoor heated pool await you. Located 8 miles from downtown & many nearby attractions, such as the Indiana Convention Center, Conseco Fieldhouse, Indianapolis Motor Speedway, Indianapolis Museum of Art, the Eiteljorg Museum, Indianapolis Zoo & Circle Centre Mall. Come experience simplified elegance and unparalleled level of service at Crowne Plaza Indianapolis Airport! ... more   less 

Additional Information about Crowne Plaza Indianapolis Airport

Address: 2501 South High School Road, Indianapolis, IN 46241 (Formerly Holiday Inn Select Indianapolis Airport)
Region: United States > Indiana > Indianapolis
Price Range: $132 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Airport 3.5*
Number of rooms: 274
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Hotels.com, Travelocity, Odigeo, IHG and Jetsetter so you can book your Crowne Plaza Indianapolis Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Airport Hotel Indianapolis
Holiday Inn Indianapolis
Indianapolis Crowne Plaza
Indianapolis Holiday Inn
Hotel Style:
#65 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Airport staff and other travellers.
4 questions
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Vallonia, Indiana
Tulsa, Oklahoma
Kennewick, Washington
over a year ago

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Questions? Get answers from Crowne Plaza Indianapolis Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the pool unless you have children”
 of 5 bubbles davidkF9077VW, 17 Oct 2016 | Read review
“Higher floors are quieter.”
 of 5 bubbles tbrown6220, 19 Sep 2016 | Read review
“Choose a room facing the inside of the hotel for a little extra quiet.”
 of 5 bubbles DGill016, 19 Sep 2016 | Read review
“book interior rooms to avoid airport noise”
 of 5 bubbles 19MKC, 7 Sep 2016 | Read review
“Stay downtown and pay the extra fare to the airport!”
 of 5 bubbles DJBradachNaples_FL, 23 Aug 2016 | Read review
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