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03/12/2017 04/12/2017
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    Crowne Plaza Indianapolis Downtown (Union Station)

    123 W Louisiana St, Indianapolis, IN 46225-1049
    011 65 800 852 6027
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    03/12/2017 04/12/2017
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    US$153
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    Traveller (296)
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    Overview
    • Excellent33%
    • Very good38%
    • Average16%
    • Poor8%
    • Terrible5%
    Travellers talk about
    “train car” (113 reviews)
    “train noise” (44 reviews)
    “real train” (24 reviews)
    Free Wifi
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    3.5 Star Hotel
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (840)
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    1 - 5 of 831 reviews

    Reviewed 6 days ago via mobile

    Had a business dinner here and the service was great. Everyone from the valet to the front desk to the servers were friendly. There is a passenger train on the second floor that is just cool to look at. Not sure if it's rooms to...More

    Thank Louis H
    Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 4 days ago

    Thank you for your nice review of our hotel. Those train cars have been converted into overnight sleeping rooms and are a unique experience. We hope you have the opportunity to stay with us again and maybe experience one of our train car rooms. Sincerely,...More

    Hotel's Favourite
    Reviewed 11 September 2017 via mobile

    A group of my friends and I headed to Indy for the Beck/U2 concert last night. We arrived and the hotel, were greeted and checked in promptly, and all was well. Until I sat down on the bed, and was injured by a random piece...More

    1  Thank Paige E
    Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 13 September 2017

    Thank you for your very nice review of our hotel. Although we regret the initial incident that happened, I am glad we were able to make your stay memorable. Our people, location, and historic hotel make us the place to stay in downtown Indianapolis. We...More

    Reviewed 1 week ago

    Room 260, run away, run now, run fast. I was warned about the trains and I accepted that fine. The room is literally 25 - 30 feet from train track but that wasn't my issue. I've stayed a fine establishments all over the U.S. and...More

    Thank Eric L
    Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 1 week ago

    Thank you for taking the time to review our hotel. I want to give you my personal apologies for the issues you encountered. Please feel free to contact me directly at the hotel to discuss further. Sincerely, Mark Parnella General Manager

    Reviewed 3 weeks ago via mobile

    I stayed for 5 nights and thoroughly enjoyed this hotel. The train decor was unique and fun. Everything was clean and I had some food and drinks here that were very nice. I ordered room service breakfasts that arrived promptly and were hot. Staff were...More

    Thank Sherrill H
    Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 2 weeks ago

    Thank you for you nice review of our hotel. Our historic and unique property along with our people and location make us the place to stay in downtown Indianapolis. We look forward to serving you again in the future. Sincerely, Mark Parnella General Manager Historic...More

    Reviewed 3 weeks ago

    I was in room 273, a handicapped room, the furthest room from the lobby. We asked to relocate but the new room was also the furthest from the lobby on the other side. Hotels need to realize that not lol handicapped people are in wheelchairs!...More

    Thank TheQueen1963
    Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 3 weeks ago

    Thank you for taking the time to review our hotel. I would like to apologize to you for not meeting your expectations. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception....More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    • Tennis Court
    Details
    • Price range
    • US$134 - US$393 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #34 Romantic Hotel in Indianapolis
    • #56 Business Hotel in Indianapolis
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 273
    • Reservation Options
    • TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Expedia, Travelocity, Hotels.com, Cancelon, Hotwire, Orbitz, HotelQuickly, Cheap Tickets, getaroom.com and TripOnline SA so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Indiana >
    • Indianapolis
    • Also Known As
    • Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
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    Traveller (296)
    Room & Suite (96)
    Pool & Beach (7)
    Dining (2)
    Hotel & Grounds (210)
    Bathroom (15)
    Business Centre & Event Rooms (8)
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    Nearby Restaurants
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    Ask a question
    Questions & Answers
    N5852URsarahn
    31 October 2017|
    Answer
    Response from ChewInRI | Reviewed this property |
    There are soooo many places within a 3 block walk of the hotel it is hard to pick just one. But if you want a special meal a sure bet is St Elmo's. It's an Indy institution!
    0
    Votes
    Sarah B
    6 October 2017|
    AnswerShow all 3 answers
    Response from itzzdeb | Reviewed this property |
    Stayed in one of the awesome train cars...not sure about couches...but sooo worth staying there...awesome place!
    0
    Votes
    MisterTiffy
    18 July 2017|
    AnswerShow all 15 answers
    Response from randune23 | Reviewed this property |
    Nope, I was in room 363 and it is on the SW side of the hotel and and internal room. However, the train station is just to the south and you heard (and felt) everytime a train passed by.
    0
    Votes
    Room Tips
    "Don't stay in 260. Run away, run fast, run far."
    Read review
    "I preferred the room to the north. Great views of the city life, and less train noise as this is an active..."
    Read review
    "If you'd like an original experience, stay in one of the train cars."
    Read review
    "Either the train car cars or the king suites on the first floor are great."
    Read review
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