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Crowne Plaza Indianapolis Downtown (Union Station)

CrownePlaza.comUS$153*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Crowne Plaza Indianapolis Downtown (Union Station)
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765 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
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Showing 756: English reviews
Washington DC, District of Columbia
Reviewed 3 October 2014 via mobile

The people that work here are very friendly and welcoming. My room was extremely comfortable. The word I would use is fluffy. I rested very well. You will enjoy your stay. I came for a conference and upon arrival I had a great night of sleep. I had a cheeseburger from the restaurant. It was very good and the bartender...

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Helpful?
Thank Ken H
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel & we hope to see you again soon. Trina W. General Manager

Findlay, Ohio
Reviewed 29 September 2014

My husband and stayed here because we were going to the colts game the next day. Our experience was filled with good and bad... THE GOOD: We got this hotel because they gave us a great discount for my husband being in the military. The theme of the hotel was also very unique and worth staying at least once just...

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Helpful?
Thank Joanna G
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We love hearing feedback regarding our uniqueness and especially our service. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager

Livonia, Michigan
Reviewed 27 September 2014

This was a great pick for my convention as it is part f the Indiana Convention Center sky-walk system The staff is courteous and attentive and great you each time to pass through the lobby. I Really enjoyed the friendliness. The rooms are comfortable and well appointed. The staff did a great job accommodating a special request for my room...

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Helpful?
Thank TK2012114
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager

Clarksville, Tennessee
Reviewed 26 September 2014

I was at a convention nearby and stayed at the Crowne Plaza. I had a great experience. Checking in and out was smooth, room was lovely and very clean. Mine overlooked the pool. I heard no external sounds at all and slept like a baby. Housekeeping was outstanding. Front desk service was great. The restaurant was ok, not great. It's...

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Helpful?
Thank lizgflynn
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager

Ohio
Reviewed 25 September 2014

I stayed at the Union Station Crown Plaza downtown Indy while attending a conference. There is a connected walkway so you can easily access the convention center. The property occupies the old train station, and it's completely renovated but retains the charm and spirit of the era. There are even railroad cars inside the hotel that you can choose as...

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Helpful?
Thank UCwriter
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel & we hope to see you again soon. Trina W. General Manager

Sugar Grove, Illinois
Reviewed 17 September 2014

We were at a convention in Indianapolis and chose the Crowne Plaza for convenience. We don't usually stay in what I would call an upper end hotel, but wanted to be close to the convention center. We received a bit of a discount for the room through the group that was holding the convention. The positives were that the personnel...

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Helpful?
Thank Larry L
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We love hearing feedback regarding our hotel and especially our service. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager

Murphysboro, Illinois
Reviewed 16 September 2014

My brothers and I stayed at this hotel last year for a football game. We had a 6 hr drive, and with this being our first trip to Indianapolis, we were skeptical about the location and distance to the stadium. We arrived about 2 hrs before check in and were greeted the valet attendant. He was really cool and even...

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Helpful?
Thank chano826
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the awesome review! We are excited to know that you had an unforgettable stay with us. Receiving reviews like this helps us show every employee that they matter and their role is an important part in our hotel. Trina W. General Manager

Derbyshire, United Kingdom
Reviewed 12 September 2014

Great to stay in a hotel thats a bit different. Unusual to have a hotel in a converted station. The work has been done very well. Great rooms will modern ammenities. Also like the location. Handy for downtown, diners, shops and sports venues. Breakfast was good. Nothing special but all the basics were there. Service in the hotel is good...

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Helpful?
Thank stevef16
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager

Miami, Florida
Reviewed 9 September 2014

I recently visited this hotel while on a business trip to the city. This was my first time there and thanks to the great service and hospitality I would stronlgy consider staying there again. The hotel is conveniently located in Downtown Indianapolis, right within walking distance of major stores and restaurants. The service level and friendliness was quite good. The...

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Helpful?
Thank Robert C
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you received great service from our staff and enjoyed our new menus. We hope to see you again soon. Trina W. General Manager

Kingsville, Canada
Reviewed 4 September 2014

This hotel is for train lovers as you can have a real car to stay in. All done up well and the smell of the ballast (Railway stones) is just right. There is a Charlie Chaplin car and other themed ones, all to your self. Is right downtown on the square and has a beautiful Amtrack lobby attached.

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Helpful?
Thank scoot123
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W General Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Region: United States > Indiana > Indianapolis
Price Range: $217 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a north side room”
OrionOctober, 20 Apr 2017 | Read review
“Some train noise so not for light sleepers - did not bother us but might someone might find the trains annoying.”
ColonelTim, 17 Apr 2017 | Read review
“This visit we stayed in a room facing the railroad tracks and were entertained and soothed by the constant sounds of trains passing by.”
Diane Lynn, 3 Apr 2017 | Read review
“Different hotel”
684eg, 13 Mar 2017 | Read review
“Railroad cars were very unique and will probably try these in future for the experience.”
monakraeszig, 12 Mar 2017 | Read review
5 of 5
CrownePlaza.com
US$153* /night
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TripAdvisorUS$153
HotelQuicklyUS$216
Booking.comUS$153
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Prices are for 1 room, 2 adults
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