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Crowne Plaza Indianapolis Downtown (Union Station)

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Crowne Plaza Indianapolis Downtown (Union Station)
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742 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
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Showing 733: English reviews
Monticello IN
Reviewed 4 June 2014

We were in town for an event during the day and another music event downtown at night. This was a nice surprise from Priceline.com. The hotel is renovated train station that actually is a current train station. We stayed in a room directly across the hall from the renovated train car hotel rooms. The whole feel of the place was...

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Thank sewing3
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time and giving us this 5 star review. It excites us that every part of your stay was great from check in to check out. Thank you for choosing the Crowne Plaza Indianapolis Downtown we look forward to your next stay with us. Trina W. General Manager

Reviewed 2 June 2014 via mobile

The location was perfect close to all the happenings. The train car room was very cute in decor. The missing links were as follows 1) staff weren't very eager to help nor greet 2) the bed sheets were hard like "starched" or something it was not a good rest, toilet paper very rough 3) customer service needs coaching ex. I...

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Thank HiTonya
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Though we would prefer you had a better experience at our hotel, we would like to thank you for...

KY
Reviewed 30 May 2014

Hotel was be renovated while I was there. Neat historic building. I would like to go back and stay in one of the rail road car rooms. I was in town to run in the 1/2 Marathon. I was able to walk to the start line, and was able to crawl back to hotel after the run. Well I didn't...

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Thank Rockamundo
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Trina W. General Manager

Bellevue, Washington
Reviewed 30 May 2014 via mobile

We stayed at Crowne Plaza in downtown Indianapolis for two nights. We thoroughly enjoyed our stay. Great food from room service, friendly, prompt service from hotel staff. Note that there is a train that goes by close to the hotel - but we loved hearing and feeling the train!

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Thank Damon R
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Trina W. General Manager

Muskegon, Michigan
Reviewed 29 May 2014

Absolutely the most unique hotel experience ever. I stayed in one of the train car rooms and it was AWESOME. The hotel is located within easy walking distance of many nice pubs and eateries. If I am ever back in Indianapolis, this WILL be my first choice of places to stay.

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Thank grasmuss3
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Syracuse, New York
Reviewed 29 May 2014

We picked the train car package and were thrilled ! We stayed on a thursday night which I think was a great choice. A carriage ride was the perfect ending to the day.Sleeping in a restored Pullman railroad car was great.They have been tastefully decorated . We requested the quiet side of the building and could only feel a very...

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1Thank sheshoe12
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Binghamton, New York
Reviewed 28 May 2014

I have stayed a couple times at this hotel and always get a special Pullman Car room. They are quirky and fun - and like all Pullman cars, they are long and narrow. So a little do di do to get to the bathroom but who cares? Nicely furnished. Yes, the train actually goes through the hotel and it takes...

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Thank Tinfoil130
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Flowery Branch, Georgia
Reviewed 28 May 2014

We stayed here for 3 nights while in town for the Indy 500. The hotel is very nice and very unique with the old train cars and the train station feel. The staff was very nice and top notch. The shuttle service was great, as they would take us anywhere downtown we needed to go. It is very close to...

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Thank Brent B
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Syracuse, Indiana
Reviewed 25 May 2014 via mobile

We stayed here a year ago and the second time around was just as good. Comfortable room, friendly staff and perfect downtown location. What we like about this hotel is the ambiance and the old train cars that have been converted into guest rooms. Maybe one day we'll stay in one of the train cars.

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Thank rw0958
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Columbus, Ohio
Reviewed 22 May 2014

My son and I booked this room to attend a Pacers playoff game. I could not have been more pleased with our choice of hotels. The hotel is really neat, unique and extremely clean. The entire staff from front desk to maid service was top-notch. Our room seemed brand-new, everything worked great and was very well appointed. I didn't even...

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Thank RickGo2014
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We love hearing feedback on our newly renovated hotel and of course on our service. Again we appreciate you taking the time to review our hotel. Trina W. General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Region: United States > Indiana > Indianapolis
Price Range: $237 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com and Hotels.com so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms was well designed for pleasure and comfort.”
 of 5 bubbles 570jayj, 14 Feb 2017 | Read review
“Do not book unless you are a VERY sound sleeper”
 of 5 bubbles cpking2015, 14 Jan 2017 | Read review
“Ground level rooms are supposed to be the quietest, as the train tracks are elevated.”
 of 5 bubbles Babes3020, 16 Dec 2016 | Read review
“If you want to stay in a train car, ask for one in the front row. They are farther from the active tracks.”
  • Our train car room
 of 5 bubbles tagnrocky, 26 Nov 2016 | Read review
“Train noise is apparently a real problem in some rooms, toward the back. I stayed toward the front and never heard a thing.”
 of 5 bubbles AsquaredNJ, 8 Nov 2016 | Read review
5 of 5