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Crowne Plaza Indianapolis Downtown (Union Station)

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Traveller (310)
Room & Suite (116)
Pool & Beach (7)
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Overview
  • Excellent34%
  • Very good38%
  • Average15%
  • Poor8%
  • Terrible5%
Travellers talk about
“train car”(119 reviews)
“train noise”(45 reviews)
“real train”(24 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
6 May7 May
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1 room, 2 adults, 0 children
Standard Room
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Reviews (869)
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321 - 325 of 860 reviews
Reviewed 24 July 2015

The good: This is a novel hotel with a great vibe. The old Union Station has been marvellously transformed into a beautiful space which is like a large boutique hotel. There are regular hotel rooms as well as rooms in converted train cars which line...More

1  Thank dcbee
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 27 July 2015

Thank you for taking the time share your disappointment with your recent stay. I want to personally apologize for the train noise disturbed your stay. I was glad to see that both Housekeeping and the Front Desk did a good job during your stay. Please...More

Reviewed 14 July 2015

This place is epic! Our 20 month old son adores trains, so we stayed in a real train carriage at the brilliant hotel. He could barely contain his excitement the whole time we were there! They are plenty of room, and the statues around the...More

2  Thank Gary_The_Explorer
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 15 July 2015

Thank you so much for this review of the Crowne Plaza Indianapolis Downtown Union Station! I am so pleased that you enjoyed our hotel and it was a memorable experience for you and your son! Our staff will be thrilled to hear that you found...More

Reviewed 10 July 2015

Connections to the convention center and the Lucas Oil Stadium makes this prime location hard to beat. The rooms hardly live up to the 3.5 star rating it has on priceline. As a former train station, there are no outside windows, eliminating any natural light...More

Thank autostick
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 10 July 2015

I appreciate your taking the time to share your disappointment with your recent experience. I want to personally apologize for the issues you encountered during your stay. You can be confident that we will follow-up on the concerns we can so that future guests are...More

Reviewed 9 July 2015

The hotel has a nice theme and looks interesting with its metal beams and some of the hotel rooms built in a train. The staff in the breakfast area were also friendly. However, this is all that is good in this hotel. When we checked...More

1  Thank Yvonne K
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 10 July 2015

I appreciate your taking the time to share your disappointment with your recent experience. I want to personally apologize for the poor service and noise issues that negatively effected your stay. Please feel free to contact me directly at the hotel if you would like...More

Reviewed 8 July 2015 via mobile

We stayed here for the Kiwanis Convention. Skywalks to Convention Center and beyond to other hotels allowed us access to restaurants, which was handy because it rained much of the time we were there. Parking very expensive, as per usual in a downtown area of...More

Thank Sometime_Wanderer
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 9 July 2015

Thank you very much for your review of the Crowne Plaza Indianapolis Downtown Union Station! I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$174 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$174 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (310)
Room & Suite (116)
Pool & Beach (7)
Dining (5)
Business Centre & Event Rooms (13)
Questions & Answers
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Cate W
6 December 2017|
AnswerShow all 5 answers
Response from flyboyaircan | Reviewed this property |
Not really sure on that but would recommend hotel room over train room. My friend booked it online on travel wesite
0
Votes
N5852URsarahn
31 October 2017|
Answer
Response from ChewInRI | Reviewed this property |
There are soooo many places within a 3 block walk of the hotel it is hard to pick just one. But if you want a special meal a sure bet is St Elmo's. It's an Indy institution!
0
Votes
Sarah B
6 October 2017|
AnswerShow all 3 answers
Response from itzzdeb | Reviewed this property |
Stayed in one of the awesome train cars...not sure about couches...but sooo worth staying there...awesome place!
0
Votes
Room Tips
"You do hear trains in the train car"
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"Try to get a room away from train noise!"
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"The trains are still running under the building, so it rumbles at night when they pass."
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""Active" tracks are on the South side of the building - I'd guess the North ground floor rooms..."
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