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Crowne Plaza Indianapolis Downtown (Union Station)

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Crowne Plaza Indianapolis Downtown (Union Station)
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764 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
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Showing 755: English reviews
Cincinnati, Ohio
Reviewed 16 July 2014

Crowne Plaza Indianapolis Downtown is a must visit hotel. First the hotel union station theme is very interesting and nicely incorporated into the decoration. The fact that is hotel is actually right next to a working railroad stop makes the hotel a point interest during your stay. The staff was extremely help and friendly from beginning to end. They seem...

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Helpful?
1Thank Jodeci2000
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Knoxville, Tennessee
Reviewed 14 July 2014

Our room was on the main floor of the hotel and was well apportioned with two queen beds, a desk nook, large flat screen television, and refrigerator. The accommodations were comfortable with nice bedding. As a bonus, WiFi was FREE in this downtown hotel (unusual for any upscale hotels in a downtown location). While not a problem to me, guests...

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1Thank TennesseeTaco
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Geneva, Illinois
Reviewed 12 July 2014

This is a truly outstanding hotel, which is very close to anywhere you would want to go in downtown Indianapolis. The rooms in this hotel are converted from an old railway station - and there are some trains that still run under the hotel. There is a classic Pullman train that is on display just outside the rooms at the...

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Thank Phil R
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager

Concord, North Carolina
Reviewed 3 July 2014

This is a really nice place, built amid an old train station. The decor is really neat and a fun place to take kids. The one ting that struck me was how incredibly friendly and accommodating everyone who works there was to us. The room was fine and we had no problems whatsoever. This is one of those hotels where...

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1Thank Steve A
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for writing a review of our hotel. We strive to make sure every guest knows how special they are to us. For the cost of parking we do apologize, we should have made you aware of the parking cost upon making a reservation. We hope that the next time you are in Indianapolis that we are...

La Mesa, California
Reviewed 2 July 2014

I really enjoyed my stay at this hotel. Though the train running through was a little off putting the first time. Having the train rooms (though I didn't stay in one) was a really fun twist. The only negative was that the book in the room said there was a whirlpool and they actually don't have one. The location of...

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Helpful?
1Thank Jessica I
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. Rest assured your feedback will be taken into consideration to continue to improve the service we provide. We hope you stay with us again the next time you are in Indianapolis. Best Regards, Trina W. General Manager

South Bend, Indiana
Reviewed 29 June 2014

I recommend this property with reservation. It's a very unique hotel situated in a perfect location to be a premier party hotel. It certainly was that! Extremely noisy! The noise was not from the trains but from party people...all night. It finally quieted down at about 5:30 am. Because of my IHG status we were in the Executive Club part...

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Thank Ken L
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. As an IHG Platinum Rewards member, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you encountered during your stay. Trina Woolfington, General Manager

Radford, Virginia
Reviewed 20 June 2014

First, I wish I had stayed in a train car! I had no idea it was an option to stay in a train car when I booked the hotel so ask, if that's your thing. I just didn't know they existed so it was a complete surprise when I walked to my boring hotel room and saw an awesome train...

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Thank taraship
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for writing this wonderful review, we love hearing feedback about our service. Trina W. General Manager

Indiana
Reviewed 17 June 2014

This hotel is in a great location in Downtown Indy. The staff is always extremely helpful and the rooms are clean. We stayed in a train car both times we've visited. We were not disturbed by the trains going through. Really nice indoor pool. Would stay here again.

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1Thank Lyn M
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel.

West Sussex, United Kingdom
Reviewed 17 June 2014

Great location for everything downtown. Hotel courtesy bus will shuttle you around if too tired to walk or in a hailstorm thunderstorm as we were. Staff very welcoming, late check arranged without any fuss. Small convenience shop a good touch just at the side of reception. Bar are quite small, but very friendly, and a couple of TV's not too...

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Thank Richardofthesun
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager

Detroit, Michigan
Reviewed 17 June 2014

My wife and I took a weekend get away to Downtown Indy from Detroit last weekend and stayed at this Crowne Plaza. We were blown away by how neat and historic the building was. We stayed in one of the old train cars and were blown away by how unique it was and very, very clean. The club lounge didn't...

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1Thank Nick K
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Region: United States > Indiana > Indianapolis
Price Range: $217 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a north side room”
OrionOctober, 20 Apr 2017 | Read review
“Some train noise so not for light sleepers - did not bother us but might someone might find the trains annoying.”
ColonelTim, 17 Apr 2017 | Read review
“This visit we stayed in a room facing the railroad tracks and were entertained and soothed by the constant sounds of trains passing by.”
Diane Lynn, 3 Apr 2017 | Read review
“Different hotel”
684eg, 13 Mar 2017 | Read review
“Railroad cars were very unique and will probably try these in future for the experience.”
monakraeszig, 12 Mar 2017 | Read review
5 of 5