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Sheraton Indianapolis Hotel at Keystone Crossing

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Traveller (79)
Room & Suite (42)
Dining (10)
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Overview
  • Excellent49%
  • Very good31%
  • Average12%
  • Poor4%
  • Terrible4%
Travellers talk about
“fashion mall”(87 reviews)
“the club lounge”(57 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
9 Jul10 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (977)
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Traveller rating
463
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463
300
115
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45
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All reviewsfashion mallthe club loungefree parking garagehigh end mallcheesecake factorynice mallstarbucks coffeelobby barshopping and restaurantsnorth sidecomfortable bedsbusiness tripfitness centerking roomoatmealchecking inenjoyed my stay
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1 - 5 of 964 reviews
Reviewed today via mobile

Went to check in at 2:30 on a reservation we had for months. Room was not ready. “But you can upgrade for just $50 more”. In need of changing before an event ... we upgraded. 12th floor ... room on the end. Walk in after...More

Thank Mike S
Hotel's Favourite
Reviewed 28 April 2018 via mobile

Stayed here 4 nights for the FDIC Conference. Hotel is very nice and clean. Rooms were very nice and clean. Beds were very comfortable. Lobby has a nice bar which was fun to network with others who were staying for the conference. Only things for...More

Thank ajb388
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 6 May 2018

ajb388, Thank you for the feedback on your recent stay. We have shared your comments to our ownership and hope to see you again soon. Best,

Reviewed 2 weeks ago

We have stayed here several times. This time they charged a small amount for parking. Many times there are conventions/meetings at the hotel but at this visit the hotel was very quiet as it was the week after Memorial Day. The hotel is in the...More

Thank Pippadude
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 1 week ago

Pippadude, We hope you were able to relax during your recent stay and appricate you being a loyal guest. We are in fact making improvements to the parking garage which does require us to now charge $9 for overnight parking. In fact we have many...More

Reviewed 2 weeks ago via mobile

Beware - the hotel is now charging $9 for overnight self parking. This is a new fee. I’ve stayed at this hotel many times and it is showing some wear but has always been clean and fairly quiet. Ask for a room away from the...More

Thank FirstTA112012
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 1 week ago

FirstTA112012, You are correct that the hotel is making improvments to our parking structure which does require us to have a $9 charge parking. These improvement's will allow for a even better experience for our guest. We certainly hope that this charge doesn't take away...More

Reviewed 2 weeks ago

We went to Indianapolis for a weekend and booked this Sheraton. The location is good, close to Fashion Mall. But the staff obviously didn't clean our room. The bathroom towel was dirty and disgusting. I did call the guest service, and they said they will...More

Thank XIAN C
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 2 weeks ago

XIAN C, ​I am terribly disappointed to learn of your recent experience at the Sheraton Indianapolis at Keystone Crossing and of the issues you encountered​ with your room not being cleaned. I would welcome the opportunity to speak to you in more detail so we...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Free Parking
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$172 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$172 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (42)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Wanda M
14 February 2018|
AnswerShow all 5 answers
Response from Mike S | Property representative |
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you... More
1
Vote
Paula C
30 March 2017|
AnswerShow all 2 answers
Response from Mike S | Property representative |
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other... More
1
Vote
Amanda H
2 January 2017|
AnswerShow all 2 answers
Response from SheratonIndy | Property representative |
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
1
Vote
Room Tips
"Dirty Towels"
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"Club level rooms are very nice, also those one higher level have nicer views."
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"Call personally when you're on your way!"
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"Higher floors have nicer rooms"
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