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Sheraton Indianapolis Hotel at Keystone Crossing

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Traveller (81)
Room & Suite (44)
Dining (10)
Overview
  • Excellent49%
  • Very good31%
  • Average12%
  • Poor4%
  • Terrible4%
Travellers talk about
“fashion mall”(88 reviews)
“the club lounge”(55 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (987)
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974 results
Traveller rating
464
303
117
43
47
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LanguageEnglish
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464
303
117
43
47
Show reviews that mention
All reviewsfashion mallthe club loungefree parking garagehigh end mallcheesecake factorynice mallstarbucks coffeeshopping and restaurantslobby barnorth sidecomfortable bedsbusiness tripfitness centerenjoyed my staychecking inoatmealelevator
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1 - 5 of 974 reviews
Reviewed 1 week ago via mobile

Checking in on the Starwood preferred line was a WASTE OF TIME. She checked us into an access room without alerting us ( we do not need an access room) and it took them an additional 30 minutes to switch us out to a standard...More

Thank Chopstick224
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 1 week ago

Chopstick224, I’m sorry to hear you had issues when checking into your room. Please feel free to contact me directly next time your travels bring you to our area and I will ensure you get the room booked in your reservation. As for our club...More

Hotel's Favourite
Reviewed 30 May 2018

Stayed at this hotel again using Star Points on a trip to the Chicago area. Love the location and the fact that the hotel is directly attached to the Fashion Mall. Also enjoy the fact the location makes walking to a variety of nice restaurants...More

1  Thank Northspoon
Reviewed 1 week ago

Super friendly, polite and offered to help with anything asked. The room was clean and refreshing. Always want a great view but it was just ok. But everything else was amazing! I highly recommend that you stay her if you get a chance.

Thank Kim G
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 3 days ago

Kim G, We appreciate your feedback and are delighted to hear you enjoyed your stay with us. Our team looks forward to seeing you again soon. Safe travels!

Reviewed 2 weeks ago via mobile

I stayed here for two weeks back to back for a business training. This hotel is attached to an upscale mall with restaurants and shops literally at your door. While a large hotel, the people at this Sheraton were extremely friendly and accommodating. I will...More

Thank MWAinBTR
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 3 days ago

MWAinBTR, At the Sheraton we take pride in our team and how awesome they are, so thank you for noticing that and providing your feedback. I'm sorry to hear you had hot water issues during your stay. I've shared your feedback so what ever the...More

Reviewed 2 weeks ago via mobile

This establishment does not care about the customer. I have never know a front desk at a hotel to be so unfriendly. We actually caught them in a lie when we booked our room. We will never stay again at the hotel or another Sheraton...More

Thank Rachel S
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 2 weeks ago

​I'm disappointed to learn of your recent experience at the Sheraton Indianapolis at Keystone Crossing and of the issues you encountered​ with our Front Desk team. I would welcome the opportunity to speak to you in more detail so we can learn and ensure we...More

View more reviews
About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Free Parking
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$165 - US$285 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#10 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$165 - US$285 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#10 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (81)
Room & Suite (44)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Wanda M
14 February 2018|
AnswerShow all 5 answers
Response from Mike S | Property representative |
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you... More
1
Vote
Paula C
30 March 2017|
AnswerShow all 2 answers
Response from Mike S | Property representative |
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other... More
1
Vote
Amanda H
2 January 2017|
AnswerShow all 2 answers
Response from SheratonIndy | Property representative |
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
1
Vote
Room Tips
"Dirty Towels"
691xianc
2 million years ago
Read review
"Club level rooms are very nice, also those one higher level have nicer views."
Northspoon
2 million years ago
Read review
"Call personally when you're on your way!"
KarenE939
2 million years ago
Read review
"Higher floors have nicer rooms"
AlyR_12
2 million years ago
Read review
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