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Sheraton Indianapolis Hotel at Keystone Crossing

Expedia.comUS$157*
View Deal
Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$410*
US$157*
Great Deal
US$215*
US$215*
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Sheraton Indianapolis Hotel at Keystone Crossing
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879 Reviews from our TripAdvisor Community

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Showing 867: English reviews
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orange, ct
Reviewed yesterday NEW

very nice facility with incredibly nice staff. very clean, decent club lounge. nice room and very nice amenities within the building. located in a large upscale mall, but, a bit remote to downtown Indy

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Helpful?
Thank travellinman36
Chicago
HOTEL’S FAVOURITE REVIEW
Reviewed 30 January 2017 via mobile

My wife and I were there for a weekend meeting. They took really good care of us there. The people at the front desk were incredibly friendly and helpful. The cleaning staff took extra care with the cleaning of our room and getting us the toiletries we requested. Also, I lost a leather binder of mine during the course of...

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Helpful?
1Thank Redbird_Craig
About Hotel's Favourite Review
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Redbird_Craig, Thank you for taking the time to recognize our hotel on TripAdvisor. We know you have options when traveling and often times it is our associates who make the difference between one hotel and another. We appreciate you recognizing their specific efforts across many departments. We hope you will come back and see us soon and enjoy what...

rockport, ma
Reviewed yesterday NEW

This Sheraton property is middle of the road for their line, used I think mostly by business travelers and conference goers. There are a few other hotels in the area, and I will most likely stay at the Marriott around the corner next time I'm in town. High points: 1. Conveniently located between the 465 North and Keystone Ave--easy to...

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Helpful?
Thank capeanngirl
Cincinnati, Ohio
Reviewed 1 week ago

I stayed here one night for a business trip. It was connected to the office building I had my meetings. The lobby was very clean and modernized. The employees at the reception desk were very friendly and conversational. I was up on the 10th floor, which was nice and quiet. I couldn't hear any road noise in my room. The...

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Helpful?
Thank jimg9321
Chicago
Reviewed 1 week ago via mobile

Hotel was very clean, room were spacious and the staff was excellent! The breakfast was very good with lots to choose from. We have stayed there for the past several years and will continue to in the future!

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Helpful?
Thank travelingcop
Kingston upon Thames, United Kingdom
Reviewed 1 week ago

I guess for most this hotel is used as a pit-stop and is exactly the reason for my stay. For that purpose it’s absolutely fine. Staff were friendly, small queue at check-in in the early evening but moved quickly. First room we were given really stank of cigarette smoke despite it being a non-smoking hotel but they quickly changed us....

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Helpful?
Thank Pequenamujer
Mike S, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Pequenamujer, Thank you for taking the time to provide us with feedback regarding your stay recently. I'm very sorry you encountered issues with the way the room smelled, we will be following up with housekeeping to ensure they understand the importance of providing a cleaning and fresh smelling room. We certainly hope you will allow us another chance when your...

Terre Haute, Indiana
Reviewed 1 week ago

We stayed here for one night because we were attending a concert nearby, and chose this particular hotel because we could use our Starwood Preferred points to stay for free, and we've previously had very good experiences at Sheratons. The Good: The location is very nice, easy to get into and has plenty of parking in a garage adjacent to...

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Helpful?
Thank MizMunce
Miami, Florida
Reviewed 2 weeks ago via mobile

We stay for three nights in this hotel for a family visit. The room we had was quite spacious and as we needed an accessible bathroom it was very well set up. The concierge room was a little above average although we seemed to be there with a number of families with loud poorly supervised children both in the club...

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Helpful?
Thank Floridagal65
Management response:

Thank you so much for taking the time to review our Sheraton. We are so glad hear that our staff was very pleasant and that our maintenance staff took care of the issue with your door in a prompt and quick manner. I do apologize for the issue with the door lock itself. We look forward to your return if...

New Albany, Indiana
Reviewed 2 weeks ago via mobile

I was here for a work conference. The hotel is conveniently located near the Keystone mall and there are many restaurants within walking distance. There is even a pedway leading from the hotel to the mall. The people at the desk were very kind and helpful at check in. The room was spacious and clean. The bed was super comfortable!!...

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Helpful?
Thank AmyC201529
Plymouth, IN
Reviewed 2 weeks ago

Last year I attended a professional conference here and it was outstanding. So much so, we chose to hold our conference here again this year. Oh what a difference a year has made. While the front desk staff was incredible professional and courteous, there seems to be a breakdown in the housekeeping area of the hotel. On my first morning,...

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Helpful?
Thank lemann98
Management response:

Thank you so much for taking the time to review our property. First off, I am glad to hear that you found our front desk staff incredibly professional and courteous. I do want to apologize for the lack of cleanliness in your and your colleagues rooms. We will be addressing these issues with our housekeeping staff and will ensure that...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Region: United States > Indiana > Indianapolis
Price Range: $243 - $544 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#3 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
8 questions
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To have a good room select another hotel”
342frederich, 30 Mar 2017 | Read review
“Club level was worth added cost”
stephaniep459, 13 Feb 2017 | Read review
“if you can walk take a room close to the stairs. Elevator can be a long wait if busy”
Meceebee, 30 Jan 2017 | Read review
“There aren't any good views, so don't worry about that!”
1060WestAddison, 3 Jan 2017 | Read review
“Always top floors away from elevators and vending machines”
ALFAMERICA090909, 2 Jan 2017 | Read review
5 of 5
Expedia.com
US$157* /night
View Deal
Booking.comUS$215
PricelineUS$215
AMOMAUS$410
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*Disclaimer
Prices are for 1 room, 2 adults
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