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Sheraton Indianapolis Hotel at Keystone Crossing

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Sheraton Indianapolis Hotel at Keystone Crossing
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814 Reviews from our TripAdvisor Community

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Showing 803: English reviews
Battle Creek, Michigan
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 days ago NEW

My family (2 adults, 2 young kids) had to stay in Indy for one night. We spent the day at the Children's Museum (20 min away), but wanted a hotel near good restaurants (love Cheesecake Factory). We enjoyed our stay. PROS: -Great location in a nice area near shopping and restaurants, but not too many from the main Indy area... More 

Helpful?
Thank Andrea A
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

One of the nices places i have ever stayed outside of a resort hotel. Staff was great. Spend the extra $30 for the Club access its well worth it. Free drinks, snacks, candy nice lounge. The pool was great and a pretty decent sized gym. Its next to a pretty upscale mall and tons of restaurants. They have a starbucks... More 

Helpful?
Thank Ricky B
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Ricky B., Thank you for sharing your experience with us. It's so great to hear such wonderful reviews from our guests, especially when our team is mentioned for their service. I'm glad you had the time to enjoy our many amenity offerings including the Sheraton Club. We look forward to your next visit. Happy Holidays!! More 

South Bend, Indiana
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Stayed at the Sheraton (Keystone Crossing) 11/19 to 11/20 This is a great location! There are plenty of shopping plazas & not to mention the Fashion mall is literally across the parking lot it includes Nordstrom, Cheesecake factory, Saks Fifth, Old Navy & at least 15 restaraunts on that area alone to choose from. We ate at TGI Fridays which... More 

Helpful?
Thank MizzJackson29
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

MizzJackson29, Thank you so much for reviewing our hotel. We are happy to see you enjoyed your short stay with us and took advantage of our wonderful location at Keystone Crossing. Make sure you stay with us a little longer next time! Have a great week. More 

West Lafayette, Indiana, United States
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 weeks ago via mobile

Stayed here for BIG ten swimming all star meet vs USA national team at IUPUI Natatorium because all downtown hotels full. Great hotel, loved the rooms food for team was primo, walkable to many restaurants and huge mall, bed great, direct TV so mucho channels, good air conditioner, front desk helpful, shower good pressure, big lobby and I live a... More 

Helpful?
Thank Daniel R
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Daniel R. Thank you so much for the raving review. It's always great to hear such positive feedback from our guests. We were happy to be your host and hope you faired well in the competition. Best of luck in the future. Come back and see us next time you are in Indianapolis. More 

1 review
Reviewed 2 weeks ago via mobile

Staff was courteous and attentive was offered valet parking we used the free parking garage . needed room cards to use the elevator which added another level of security. very good room service. The rooms were very clean and neat just needed to be updated. brown carpet brown walls but that's just me.

Helpful?
Thank Mark P
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Mark P. Thank you for taking the time to provide us with such great feedback. We always enjoy hearing from our guests and their positive experiences. We look forward to the opportunity to host you again next time you are in Indianapolis. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

This was my first time to the Sheraton Hotel at Keystone Crossing. The check-in was quick and easy, and the bedroom up on the 6th floor was very big, and very comfortable. The wardrobe was a good size with plenty of hangers for shirts and trousers. There were plenty of plugs to charge all my equipment, and a huge TV... More 

Helpful?
1 Thank Matt C
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We appreciate your feedback! It is important to us to know how we can create a better and more enjoyable stay for all of our guest's! We hope that we will have the opportunity to host you again soon, and provide you with a five-star experience! More 

Bloomington, Indiana
1 review
Reviewed 4 weeks ago

This hotel was so beautiful. Everything was so nicely done. The room was great, very clean, nice bed and plenty of pillows. I would recommend this hotel again in the future. I did like the fact that you couldn't access the floors with the rooms on them without a room key.

Review collected in partnership with this hotel

Helpful?
Thank Jill I
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are thrilled to know that you enjoyed your stay. It is our goal to provide comfortable, clean and secure stays for all of our guests, and having keyed access to all of our floors is just one way we provide that! We look forward to your next visit with us soon! More 

Des Moines, Iowa
1 review
Reviewed 4 weeks ago

I was not yet signed up for the loyalty program and as I checked in, the staff talked me through it. While I travel a fair amount between work and home, I had not signed up. The room was clean, comfortable and quiet which I really appreciated.

Review collected in partnership with this hotel

Helpful?
Thank melisak83
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We thank you for your kind words. We are glad to know that you had a quiet and relaxing stay with us. We look forward to your next stay with us soon! More 

Lansing, Michigan
1 review
Reviewed 4 weeks ago

Stayed at the hotel for one night. I arrived early and was advised the only rooms available were two double beds. I took this room. About an hour later I checked with the front desk to inquire about a King room. The young lady didn't even miss a beat and immediately switched my room. Great customer service was shown. The... More 

Review collected in partnership with this hotel

Helpful?
Thank markmO9634BX
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, Thank you for your kind words. It is our responsive and attentive staff that truly makes our guest's feel welcomed and comfortable, and we are glad to know that you were able to experience how top notch our staff truly is during your stay! More 

Lynnville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Nice room, great parking, not very easy to find, morning coffee maker great however no stirrers/sugar/creamers in the room (it's all in the details when you charge me a lot of money for a room and don't provide a breakfast and complementary coffee downstairs).

Review collected in partnership with this hotel

Helpful?
Thank G5061BUstephanies
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We could not agree more! It is truly all in the details, and we greatly appreciate you bringing to our attention how we can better improve our guest's experience! We hope to have another opportunity to host you again and provide you with a five-star experience! More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Region: United States > Indiana > Indianapolis
Price Range: $170 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Starwood, Booking.com, Orbitz, Travelocity and Jetsetter so you can book your Sheraton Indianapolis Hotel at Keystone Crossing reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
6 questions
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Any room is fantastic.”
 of 5 bubbles Stan1136, 1 Nov 2016 | Read review
“Try all services and systems before you go to sleep.”
 of 5 bubbles fcrosby, 26 Oct 2016 | Read review
“excellent wish it had been a king”
 of 5 bubbles michaelss2015, 28 Sep 2016 | Read review
“Haven't noticed much difference between rooms. They all work.”
 of 5 bubbles collinm2016, 21 Sep 2016 | Read review
“Indianapolis has Uber, and if you are staying at this hotel, take it into town and to and from the airport. It's half the cost of a cab.”
 of 5 bubbles TF04, 9 Sep 2016 | Read review
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