We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Indianapolis Hotel at Keystone Crossing

Show Prices
Certificate of Excellence
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Indianapolis Hotel at Keystone Crossing
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

857 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Indianapolis Hotel at Keystone Crossing
See the most recent reviews
Showing 845: English reviews
Reviewed 30 January 2017

Great hotel for a business visit. Several meeting rooms for large groups. Easy access to the major Midwest highways and close to the airport. The families enjoyed the mall and all the local restaurants - some are outstanding! The room was great with a coffee pot in the room. That's nice because the elevator wait can be long if it's...

 Report
Helpful?
Thank Meceebee
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Meceebee, Thank you for taking the time to review our property. We value your feedback and appreciate the opportunity to hear from you. We are glad you enjoyed your stay, along with the amenities and location our property brings. We hope you are able to come again soon and get more free time for the mall and local restaurants....

Chicago
Reviewed 30 January 2017 via mobile

My wife and I were there for a weekend meeting. They took really good care of us there. The people at the front desk were incredibly friendly and helpful. The cleaning staff took extra care with the cleaning of our room and getting us the toiletries we requested. Also, I lost a leather binder of mine during the course of...

 Report
Helpful?
Thank Redbird_Craig
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Redbird_Craig, Thank you for taking the time to recognize our hotel on TripAdvisor. We know you have options when traveling and often times it is our associates who make the difference between one hotel and another. We appreciate you recognizing their specific efforts across many departments. We hope you will come back and see us soon and enjoy what...

Richmond, Indiana
Reviewed 28 January 2017 via mobile

Okay, I live in Indiana, but even when I have to stay in Indy, I expect great customer service. Sheraton at Keystone exceeds that expectation. Everything from checking in to the room to the fitness center to Pike Place Starbucks coffee, a perfect stay. Thanks! We'll be back.

 Report
Helpful?
Thank PhilQuinn1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear PhilQuinn1, Thank you so much for the wonderful review. We love to hear our guests enjoyed their stay and would choose us again and again when given so many options. We love our fellow Hoosiers and hope to see you soon on your next trip to Indianapolis.

Reviewed 27 January 2017 via mobile

Ordered room service, ordered calamri, wings, and cheesecake, and a glass of milk. Total came to 57 dollars. I get it, room service is always overpriced, but each item I ordered had some fancy description on the menu. The "calamari" was honest to God in the shape of fishticks, would've thought they were fishsticks except the texture I guess was...

 Report
Helpful?
Thank Dave B
Management response:

Dear Dave, Thank you for staying with us at the Sheraton Keystone Crossing. On behalf of our team I would like to apologize about the poor service you received from our room service. I will make sure the appropriate management is well aware of your situation to prevent similar ones in the future. Also, I will let our Chef know...

Dayton
Reviewed 24 January 2017

The hotel is a little older but has been well kept. The room had a king size bed and a pull out sofa bed. The room is a nice size until you need to use the sofa bed. When the sofa bed is out it is over to the king size bed and leaves no room to walk around ether...

 Report
Helpful?
Thank Martin B
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Martin B, Thank you for your recent review of your stay with us. We are glad you enjoyed your stay and enjoyed the many amenities we have on property and the nearby area. More than anything we are happy to see you found our property clean and maintained and our team engaged and hospitable. Thank you for staying and...

Reviewed 23 January 2017 via mobile

Worst hotel experience! Pool was not heated and freezing. Had to request fridge for the room. Put us in the wrong room with burns on the couch. Staff was rushing us during breakfast so they could clean. Shower handle came off. Shower was either scalding or cold. Had to pay for wifi. When mentioned the problems nobody in management cared....

 Report
Helpful?
Thank G V
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear G V, Thank you for taking the time to speak with us about your recent stay at Sheraton Indianapolis Hotel at Keystone Crossing. While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful we were able to connect with you to learn more about the challenges you faced. Our aim...

Reviewed 23 January 2017 via mobile

So, after looking around for hotel accommodations in Indianapolis, I chose the Sheraton at Keystone Crossing for our visit. It is rated 4 star... this place is horrible! The room we booked on Hotels.com was not available so they had to move us. My wife calls me while I am parking. Our beds were not what we reserved and the...

 Report
Helpful?
Thank Jared V
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Jared V, Thank you for taking the time to speak with us about your recent stay at Sheraton Indianapolis Hotel at Keystone Crossing. While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful we were able to connect with you to learn more about the challenges you faced. Our aim...

Antioch, Illinois
Reviewed 22 January 2017 via mobile

Have stayed at this hotel on several occasions and it has never disappointed. Great location, clean with great service and an attached parking garage. Will definitely be staying here again on my next trip through the area.

 Report
Helpful?
Thank John U
Toronto, Canada
Reviewed 16 January 2017

I stay at this hotel twice a year en route (and back) to a business conference in Missouri. I really appreciate how close it is to the interstate, and how kind the staff are as I roll in late and just want to get to my room. There is convenient shopping and restaurants nearby. Their Club Lounge is well appointed...

 Report
Helpful?
Thank TeeKayz
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear TeeKayz, Thank you so much for your review. We appreciate your repeat business through the years and am glad you are able to take advantage of both our location and Sheraton Club. Hopefully you'll be able to stop and enjoy some more time with us soon, but if not, we know we'll see you again on your next trip...

Upland, Indiana
Reviewed 16 January 2017

Excellent stay, as usual.We've come here several times over the past few years for a mini-getaway during the winter. My 3 year old daughter just became a big sister, so we wanted to give her a special night out and found a very good deal on Priceline Express. Steps to the classy Keystone Mall and one of our favorite restaurants,...

 Report
Helpful?
Thank gh0ff78
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear gh0ff78, We are so glad you enjoyed your stay with us and congratulations on your newborn. I'm sure you have your hands full and it's wonderful you chose to spend some of your free time with us. Thank you for the review and we look forward to seeing you next time.

83 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (58)
Viewed
View from Room (5)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (9)
Viewed
Bathroom (4)
Viewed
Dining (3)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Hotel & Grounds (12)
Viewed
Room/Suite (3)
Viewed
Business Centre/Function Rooms (5)
Viewed
Dining (3)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Indianapolis hotels
Downtown Indianapolis
The Alexander
The Alexander
#7 of 178 in Indianapolis
2,186 reviews
Downtown Indianapolis
Conrad Indianapolis
Conrad Indianapolis
#3 of 178 in Indianapolis
1,334 reviews
Downtown Indianapolis
The Westin Indianapolis
The Westin Indianapolis
#25 of 178 in Indianapolis
1,379 reviews
Show Prices
Show Prices
Show Prices
Downtown Indianapolis
JW Marriott Indianapolis
JW Marriott Indianapolis
#6 of 178 in Indianapolis
2,114 reviews
Indianapolis Marriott East
#1 of 178 in Indianapolis
1,228 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Region: United States > Indiana > Indianapolis
Price Range: $218 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline and Jetsetter so you can book your Sheraton Indianapolis Hotel at Keystone Crossing reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level was worth added cost”
 of 5 bubbles stephaniep459, 13 Feb 2017 | Read review
“if you can walk take a room close to the stairs. Elevator can be a long wait if busy”
 of 5 bubbles Meceebee, 30 Jan 2017 | Read review
“There aren't any good views, so don't worry about that!”
 of 5 bubbles 1060WestAddison, 3 Jan 2017 | Read review
“Always top floors away from elevators and vending machines”
 of 5 bubbles ALFAMERICA090909, 2 Jan 2017 | Read review
“We stayed on the 12th floor and enjoyed the lounge privileges. ”
 of 5 bubbles 806williamk, 13 Dec 2016 | Read review
5 of 5