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Sheraton Indianapolis Hotel at Keystone Crossing

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Traveller (81)
Room & Suite (44)
Dining (10)
Ratings and reviews
GreenLeaders Gold level
  • Excellent49%
  • Very good31%
  • Average12%
  • Poor4%
  • Terrible4%
Travellers talk about
“fashion mall”(88 reviews)
“the club lounge”(57 reviews)
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What's included
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
4 Star Hotel
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. Our hotel in Indianapolis, Indiana has 33 meeting spaces, including a 7,845 sq ft ballroom.
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
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Location and contact
8787 Keystone Xing, Indianapolis, IN 46240-2108
Hotel website
27.2 km to Indianapolis Intl Airport
41 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
31 Jul1 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (979)
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All reviewsfashion mallthe club loungefree parking garagehigh end mallcheesecake factorynice mallstarbucks coffeeshopping and restaurantslobby barnorth sidecomfortable bedsbusiness tripfitness centeroatmealchecking inenjoyed my stayelevator
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21 - 25 of 966 reviews
Reviewed 14 April 2018 via mobile

Truly a lovely hotel next to high end mall, just outside of Indianapolis. Lots of restaurant choices on the property and nearby plus a food court in the mall that you can access from the second floor skybridge. Our king size bed room also had...More

Thank Mary Ann S
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 20 April 2018

Mary Ann S, Thank you for taking the time to provide a review on your recent stay with us. I'm happy to hear you enjoyed your experience and found our location to be ideal for your needs. We look forward to seeing you again soon....More

Reviewed 14 April 2018 via mobile

We stayed for a few nights on a business trip. The hotel is what you can expect from a Sheraton, but it is aged a bit. The hotel safe in the room was not working well (what can of course be fixed) and the rooms...More

Thank Michael H
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 16 April 2018

Michael H, Thank you for taking the time to provide feedback on your recent stay with us. We value feedback from our guest to allow us the chance to praise when our team shines or follow up when we don't meet the standards you should...More

Reviewed 13 April 2018

Good parking and nice sleeping room. Housekeeping a bit lax Conference services and AV very good. Conference food good. Good wireless throughout the hotel and conference rooms. Hotel attached to huge shopping center with food court and multiple restaurants.More

Thank SteveDELIWEAR
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 13 April 2018

SteveDELIWEAR, Thank you for taking the time to provide feedback on your stay. I'm sorry our housekeeping team wasn't up to par for your stay and I've shared your feedback with the team. I'm happy to hear that you enjoyed the other areas of the...More

Reviewed 3 April 2018 via mobile

The Sheraton Keystone Crossing offers a great location, but that's it. The inconsistency in the service here at the hotel is frustrating and is the sole reason I will not be returning after my third stay at this hotel. If you come to the area,...More

Thank Ashton P
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 4 April 2018

Ashton P, We are sorry to hear you didn’t enjoy your experience during your stay. Please reach out to me directly so we can discuss what service issues you had. We certainly want to regain your trust in our service and hope you will allow...More

Reviewed 1 April 2018 via mobile

I travel a lot and this past week I had the opportunity to go with my mom to see m aunt’s art work in a gallery in downtown Indianapolis. Needless to say her work is breathtaking, but what made this trip so enjoyable was how...More

Thank Cia G
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 2 April 2018

Cia G, Thank you for taking the time to provide feedback on your recent visit with us. We are happy to hear you enjoyed your stay and our team of "rockstars" took good care of you. We certainly would agree that Katie is a saint...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Free Parking
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$168 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$168 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (81)
Room & Suite (44)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Wanda M
14 February 2018|
AnswerShow all 5 answers
Response from Mike S | Property representative |
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you... More
1
Vote
Paula C
30 March 2017|
AnswerShow all 2 answers
Response from Mike S | Property representative |
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other... More
1
Vote
Amanda H
2 January 2017|
AnswerShow all 2 answers
Response from SheratonIndy | Property representative |
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
1
Vote
Room Tips
"Dirty Towels"
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"Club level rooms are very nice, also those one higher level have nicer views."
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"Call personally when you're on your way!"
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"Higher floors have nicer rooms"
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