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Sheraton Indianapolis Hotel at Keystone Crossing

946 reviews
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Traveller (70)
Room & Suite (37)
Dining (10)
Overview
  • Excellent50%
  • Very good31%
  • Average12%
  • Poor3%
  • Terrible4%
Travellers talk about
“fashion mall”(84 reviews)
“the club lounge”(56 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
25 Feb26 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (946)Write a Review
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453
292
108
37
43
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All reviewsfashion mallthe club loungefree parking garagecheesecake factorystarbucks coffeenice hotelgreat stayshopping and restaurantslobby barnorth sidebed was very comfortablefitness centerking roomgreat customer servicebusiness tripoatmealchecking in
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31 - 35 of 933 reviews
Reviewed 24 September 2017 via mobile

We stayed overnight at the Sheraton hotel for our 24 the wedding anniversary. The hotel was modern and clean. Our room was on the eighth floor. We enjoyed the view. It also offered free garage parking and internet service. The location allowed us to walk...More

Thank Angela G
Reviewed 18 September 2017 via mobile

We have family in Indy so we decided it was a good time to visit and leave Florida and the hurricane behind The Sheraton is attached to a very nice and large shopping mall which gave us a chance to walk around and window shop...More

Thank Floridagal65
Reviewed 17 September 2017

Room was small and they were "out" of King size beds...so we got two doubles (not even queens). The hotel was not crowded at all and I don't really believe that was the best they could do. No free breakfast. Oatmeal is $10 and cold...More

Thank aletheamid
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 25 September 2017

aletheamid, Thank you for the feedback regarding your recent stay with us, I'm sorry to hear that you weren't able to get a king bed. I'm happy to look into this and see what type of room your reservation was booked for if you would...More

Reviewed 15 September 2017

As a platinum member, this hotel has about the worst customer service I've encountered, and I've stayed several hundred nights at Starwood hotels. To finalize things, they didn't post the 500 green choice points, and when I called about them they said the portfolio was...More

Thank Amber S
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 17 September 2017

Amber S, I'm very sorry you experienced problems during your stay and didn't get the points your earned. Please contact me directly so I can research what happened and get a resolution. Thank you, Mike Skaggs Director of Operations mike.skaggs@sheratonindianapoliskeystone.com

Reviewed 14 September 2017

The bed and pillows were very comfortable. The pool was wonderful, and the workout room had plenty of choices. The room was very clean and the staff was extremely helpful. We earned a $5 credit by not having our sheets and towels changed while we...More

Thank MrsMrs88
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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$132 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$132 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (70)
Room & Suite (37)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Wanda M
14 February 2018|
AnswerShow all 4 answers
Response from Mike S | Property representative |
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you... More
1
Vote
Paula C
30 March 2017|
AnswerShow all 2 answers
Response from Mike S | Property representative |
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other... More
1
Vote
Amanda H
2 January 2017|
AnswerShow all 2 answers
Response from SheratonIndy | Property representative |
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
1
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123
Room Tips
"The higher floors are quieter and club room is nice."
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"High Floor"
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"Do not get room near elevators on 10th floor"
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"Check you covers and pillows"
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