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Sheraton Indianapolis Hotel at Keystone Crossing

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Traveller (81)
Room & Suite (44)
Dining (10)
Overview
  • Excellent49%
  • Very good31%
  • Average12%
  • Poor4%
  • Terrible4%
Travellers talk about
“fashion mall”(88 reviews)
“the club lounge”(57 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (981)
There are newer reviews for Sheraton Indianapolis Hotel at Keystone Crossing
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463
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All reviewsfashion mallthe club loungefree parking garagehigh end mallcheesecake factorynice mallstarbucks coffeeshopping and restaurantslobby barnorth sidecomfortable bedsbusiness tripfitness centeroatmealchecking inenjoyed my stayelevator
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31 - 35 of 968 reviews
Reviewed 8 March 2018

Was overwhelmed by a musty smell when I checked in. Was told window couldn't be opened, but that air freshener could be sprayed. Ugh, that would make it worse. It's a shame, as the location is good and the front-desk folks are friendly. But stinky...More

Thank LizF1900
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 9 March 2018

Hayes F, Thank you for staying with us and providing valuable feedback on your stay. I'm sorry you experienced a issue with the smell of the room. We have shared your feedback with our housekeeping team so they understand the importance of providing a clean...More

Reviewed 7 March 2018 via mobile

I visited Indianapolis last week and chose to stay here, as it was conveniently located to my different family members. My flight arrived well before check in and the staff was kind enough to allow me access to my room prior to 3pm. For this...More

Thank Amy D
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 8 March 2018

Amy D, Thank you very much for the great review! We are delighted to hear you enjoyed your stay and the team was able to get you check in early. We look forward to having you back as our guest again soon.

Reviewed 7 March 2018 via mobile

This hotel is clean, comfortable and good for our conference with many rooms for break-out sessions, but the walls are paper-thin. Wonderful hot shower! Easy parking and right by an appealing mall; many restaurants an easy 5-minute walk.

Thank NonprofitTraveler
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 8 March 2018

Nonprofit Traveler, Thank you for staying with us recently and provide a nice review. We are happy to hear you enjoyed your stay and look forward to having you as our guest again soon. Thank you,

Reviewed 25 February 2018

We have stayed at this hotel many times and as an SPG Platinum member we have only gotten a suite once or twice. I was disappointed in the fact that they are now charging for parking at this suburban hotel. The parking garage that has...More

1  Thank wendymae1
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 8 March 2018

wendymae1, Thank you for taking the time to provide feedback and we appreciate your loyalty to the SPG program. We have limited upgrades available at our hotel when it comes to suites, however if you want to contact me prior to your next stay I...More

Reviewed 24 February 2018 via mobile

This hotel has a very convenient location in Indy. We used it for business and it fit our needs. It is located right next to the Fashion Mall which has some nice stores to look around in. Restaurants are nearby as well. Rooms were well...More

Thank Eatsalot03
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 26 February 2018

Eatsalot03, Thank you for taking the time to provide feedback on your recent stay with us. We are happy to hear you enjoyed your stay and look forward to seeing you again soon.

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Free Parking
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$171 - US$276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$171 - US$276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (81)
Room & Suite (44)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Wanda M
14 February 2018|
AnswerShow all 5 answers
Response from Mike S | Property representative |
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you... More
1
Vote
Paula C
30 March 2017|
AnswerShow all 2 answers
Response from Mike S | Property representative |
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other... More
1
Vote
Amanda H
2 January 2017|
AnswerShow all 2 answers
Response from SheratonIndy | Property representative |
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
1
Vote
Room Tips
"Dirty Towels"
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"Club level rooms are very nice, also those one higher level have nicer views."
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"Call personally when you're on your way!"
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"Higher floors have nicer rooms"
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