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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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271 Reviews from our TripAdvisor Community

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Showing 269: English reviews
Valparaiso, Indiana
Reviewed 1 week ago

A short 10 min drive or less from Lucas Oil Stadium and a straight shot to the express ways for easy access! Rooms are nice, microwave/refrig, comfortable beds. The pool is one of the most inviting in all the hotels I've stayed at in the past. Nice breakfast atmosphere with a good selection of food. I would stay here again.

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Helpful?
Thank Doula4u
Lacy C, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We also offer shuttles to and from the convention if informed when booked directly with the hotel. We are happy to hear you had such a positive experience. We will share your kind comments to our staff. Please feel to reach out if you need anything else. Looking...

Vero Beach, Florida
Reviewed 1 week ago

I used the sleep, park, fly option and stayed at the end of my trip rather than at the beginning. There is a slight upcharge for parking while out of town but this hotel offers 30 days of parking while most others offer less than half that. The airport shuttle leaves the hotel only once per hour (on the hour)...

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Helpful?
Thank Michael P
Lacy C, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your kind review of our hotel. We love seeing our park, fly, & go guests. When booking directly with us we always offer the 30 days of parking. We try to be prompt and courteous with our shuttle to ease travelers. We will make sure to share your comments with all of our...

Carmel, Indiana
Reviewed 2 weeks ago

Loved our recent stay here with the kids. The staff was very friendly and accommodating. The hotel is contemporary and clean! The amenities were clean, spacious and great for the whole family. Rooms are well decorated and comfortable. The morning breakfast was better than most places. We will stay here again and highly recommend it to other people!

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Helpful?
Thank tgarrard417
Lacy C, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We love when our hotel & staff receive excellent reviews back. We pride ourselves on exceeding the normal standards to give our guests an amazing stay. Thank you for offering to recommend it to others. We love...

North Vernon, Indiana
Reviewed 2 weeks ago

My wife and I were in town visiting friends. Our stay was very pleasant, quiet room, friendly staff, awesome breakfast. We have stayed at other Holiday Inn Expresses, but this one was especially nice and friendly. We will be back.

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Helpful?
Thank agperkin03
Lacy C, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your wonderful review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards Lacy Clagg Director of Sales

Reviewed 3 weeks ago

First of all I stay at this Hotel usually checking into the hotel in the evening. Deshawn and Jose are awesome. They are two of the second shift people at the front desk. However today I checked into the hotel at 3 pm and for the first time I experienced the General Manager Vinay Shelar checking me in. He was...

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Helpful?
Thank Rhonda P
Ajay T, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for your review. I apologize that you were made to feel uncomfortable. We will be discussing this matter in house. It is our new policy with any credit card authorization that we make copies of the ID & Card in question. The General Manager should have explained that to you simply and courteously. Please do reach...

Reviewed 3 weeks ago via mobile

Stayed here while in town for a gymnastics competition at the convention center. We were just off the interstate. Had a room on the 3rd floor and could hear traffic on interstate. Room was good and clean. Bathroom was also clean. Was a short drive to get to the convention center.

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Helpful?
Thank Connie R
Ajay T, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We can and are always happy to try to assist guests in getting the best room for them. Next time...

A TripAdvisor Member
1 review
Reviewed 3 weeks ago via mobile

I stay here a lot for business this hotel is the cleanest hotel I've ever stayed in. The staff here is wonderful, and very helpful! Everyone I come here they are always cleaning this hotel is spotless, management is great they call my room to make sure everything meets my expectations. This is a great place to stay!

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Helpful?
Thank A TripAdvisor Member
Ajay T, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Cleanliness is #1 in our book! Please let us know if you need anything in the future. We are always...

Reviewed 5 weeks ago via mobile

Stay here frequently for business and have always found it to be suitable. In the last year or so though they have really upped their standards and turned this place into a great hotel! Very clean, great easy to get to location, fixed the elevator that used to run really slow and is now normal! Really close to a lot...

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Helpful?
Thank Steve_smith100
Ajay T, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We are always striving to exceed the standards and expectations of our guests! Customer Service is a priority for us and we are so happy that you appreciate all we do. Looking forward to seeing you again!...

Lafayette, Indiana
Reviewed 8 January 2017 via mobile

I will regret doing this because everyone else will use this place for staying overnight then leaving car for parking for airline flights. This place has a very polite and organized front desk staff. The place is clean, and rooms on third floor looked newly renovated. No musty hotel smells. You leave your car out front about 75 yards from...

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Helpful?
1Thank tennisguy1962
Ajay T, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We absolutely try to make our parking area as safe as possible with lighting and cameras. Customer Service is a priority for us. A positive guest experience is something our staff takes great pride in, so we...

Middletown, Ohio
Reviewed 5 January 2017

I needed a hotel for an unexpected work related stay and I'm nicely impressed with the hotel. The facilities are updated and the staff is the best. The room was well prepared and nicely appointed. The only drawback is that it is right next to I-465 so if road noise bothers you, ask for a front room away from the...

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Helpful?
Thank RU4Real2
Ajay T, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We love when our hotel & staff receive excellent reviews back. A positive guest experience is something our staff takes great pride in, so we value your feedback. We can are always happy to try to assist...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Conveniently located near Indianapolis Motor Speedway, Banker's Life Fieldhouse, Lucas Oil Stadium, Victory Field, Lucas Oil Raceway Park, 8 Second Saloon and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Region: United States > Indiana > Indianapolis
Price Range: $129 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn
Hotel Style:
#21 Romantic Hotel in Indianapolis
#23 Business Hotel in Indianapolis
#38 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area staff and other travellers.
20 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms away from the Interstate.”
 of 5 bubbles BeachLeech, 7 Nov 2016 | Read review
“Ask for rooms away from the highway.”
 of 5 bubbles 806valerier, 1 Oct 2016 | Read review
“No ice maker on 2nd floor. Rooms on back side might be quieter.”
 of 5 bubbles km309, 5 Sep 2016 | Read review
“Close to Indy airport”
 of 5 bubbles B4043ERmikeb, 30 Aug 2016 | Read review
“My room was closer to I-465 but I never noticed the traffic noise.”
 of 5 bubbles Littlefield19, 17 Aug 2016 | Read review
5 of 5